We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
ACS has the following position open for a Change Management Specialist.
Duties:
Transition/migration of new clients and/or services from Change Management perspective.
Design Change Management client specific processes, standardized procedures, work instructions, etc
Develop internal client specific ServiceCenter solutions.
Developing communication and work instruction procedures/documents.
Travel to client sites to aid with the migration/transition;
Assisting in constructing Change Management related reports
Developing service delivery concepts, practices and procedures for Account teams, per client.
Serving as Subject Matter Expert (SME) for ServiceCenter.
Working with ACS IT support groups to communicate new client expectations/requirements.
Work with PMO and TMO department
Reviewing client specific contracts/agreements to interpret cost, statement of work, and solution expectations.
Knowledgeable about inter-relationships between organizations; Understands the culture of ACS
Will work to develop Change Management Transition Process and Procedures.The management of the persons that execute those areas need to be engaged
Interpreting SLA documentation
RCA documentation
ServiceCenter Record(s)
Credit/Debit Memos
Contract Information
Credit calculations
Statistical information/MPR’s, call stats, etc
Provide Explanation of the Accrual reversal
Provide Explanation of why the monies are being Accrued for potential penalties; what are the potential penalties
Provide Explanation of the earn-back/true-up and details of the original SLA breach
Format and update around 25 documents on monthly basis
Required Skills:
SME in regard to Change Management and how it fits in within ACS culture
Some IT/Data processing experience; infrastructure platforms, troubleshooting, (Something)
ITIL literate and understand how the frame work fits with ACS ITO culture.
Knowledge of how organizations work and the inter-relationships of the various functions/components
Current knowledge of technical developments related to the various Infrastructure environments
Comprehensive knowledge of ServiceCenter and iStar functionality.
Proficient in Excel
Responsible for Corporate ITO SLA (Service Level Agreement) Financial reporting; Research, validation and coordination with Account Team for prevention of specific SLA breaches.
Mathematic Concepts
IT Experience
ServiceCenter functionality
Understanding on how to interpret ITO related documentation
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
To Apply to this job go to http://www.GadBall.com or click here
Monday, April 28, 2008
C#/ASP.NET Developer in DALLAS, TX
We are seeking out .NET web software engineers to join our development team and work on cutting-edge solutions for the financial industry. Our environment is completely .NET/C#, Visual Studio 2005 and SQL Server 2005 running on a state-of-the-art VMWare virtual infrastructure. Developers also gain experience with Microsoft Team Foundation Server.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: A minimum of 5 years software web development experience on the .NET 2.0 platform. A results-oriented IT professional who thrives in a rapidly evolving, fast-paced environment. Familiar with Agile/XP software development methodologies. A passion for software development and enjoys staying abreast with the most current technologies. A knack for understanding the needs of the business and how IT can best support it with unique, effective and timely solutions. You will have designed and implemented at least one rich web application using DHTML and preferably AJAX. You will have implemented highly interactive and usable web GUIs yet be familiar with windows based GUI development as well. You will be joining a team to design, develop, support, extend, integrate and customize a state-of-the-art SOA of-the-shelf product while concurrently developing business critical applications with the end goal of bringing all systems in house. You will have the opportunity to integrate and develop custom solutions for some of the most cutting edge products from VOIP CTI to enterprise OCR solutions.
To Apply to this job go to http://www.GadBall.com or click here
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: A minimum of 5 years software web development experience on the .NET 2.0 platform. A results-oriented IT professional who thrives in a rapidly evolving, fast-paced environment. Familiar with Agile/XP software development methodologies. A passion for software development and enjoys staying abreast with the most current technologies. A knack for understanding the needs of the business and how IT can best support it with unique, effective and timely solutions. You will have designed and implemented at least one rich web application using DHTML and preferably AJAX. You will have implemented highly interactive and usable web GUIs yet be familiar with windows based GUI development as well. You will be joining a team to design, develop, support, extend, integrate and customize a state-of-the-art SOA of-the-shelf product while concurrently developing business critical applications with the end goal of bringing all systems in house. You will have the opportunity to integrate and develop custom solutions for some of the most cutting edge products from VOIP CTI to enterprise OCR solutions.
To Apply to this job go to http://www.GadBall.com or click here
Technical Helpdesk Associate Bilingual French in Dallas, TX
We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one or more of the following:
Must be fluent in French.
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
Applies understanding and knowledge of information systems products and services to assist users.
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
Coordinates referrals to appropriate technical, professional, or service personnel.
Receives and prioritizes issues and forwards using appropriate escalation procedures.
All other duties as assigned.
In addition to the above duties, the higher levels within this job family may also perform the following:
Provides functional or task leadership
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of resolution efforts
Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
Recommends system or process improvements, including procedures, training, and enhanced documentation
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
To Apply to this job go to http://www.GadBall.com or click here
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one or more of the following:
Must be fluent in French.
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
Applies understanding and knowledge of information systems products and services to assist users.
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
Coordinates referrals to appropriate technical, professional, or service personnel.
Receives and prioritizes issues and forwards using appropriate escalation procedures.
All other duties as assigned.
In addition to the above duties, the higher levels within this job family may also perform the following:
Provides functional or task leadership
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of resolution efforts
Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
Recommends system or process improvements, including procedures, training, and enhanced documentation
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
To Apply to this job go to http://www.GadBall.com or click here
Legal Desktop Analyst in Dallas, TX
Downtown Dallas law firm is looking for an experienced desktop support analyst to be responsible for day-to-day work in supporting desktop computers. The desktop support analyst will work closely with the Helpdesk and escalation level teams to ensure systems availability. The ability to solve problems and perform computer troubleshooting for end users, as well as back up A/V support is required. Qualified candidates should submit their resume directly to .
Experience: Requirements include experience configuring laptops for remote use, installing and configuring software and supporting hardware, including Microsoft OS, Microsoft Office products (2003), Goodlink and Blackberry portable devices, HP Printers, Active Directory domains, knowledge of Novell Directory Services and knowledge and exposure of Network components. Abilities. Prior law firm experience required. A+ or other technical certification highly preferred.
To Apply to this job go to http://www.GadBall.com or click here
Experience: Requirements include experience configuring laptops for remote use, installing and configuring software and supporting hardware, including Microsoft OS, Microsoft Office products (2003), Goodlink and Blackberry portable devices, HP Printers, Active Directory domains, knowledge of Novell Directory Services and knowledge and exposure of Network components. Abilities. Prior law firm experience required. A+ or other technical certification highly preferred.
To Apply to this job go to http://www.GadBall.com or click here
Customer Support in Dallas, TX
Provide phone support in a call center environment for a proprietary medical software/hardware. Must be computer literate and have good typing and communication skills. Training will be provided and there is an excellent opportunity for advancement.
Ajilon provides competitive wages and a great benefits package.
Experience: 5+ years customer support in a call center environment. Must be able to pass a 7 year background investigation and drug screen to be eligible for employment. Must have a stable work history.
Please attach a Word formatted resume.
To Apply to this job go to http://www.GadBall.com or click here
Ajilon provides competitive wages and a great benefits package.
Experience: 5+ years customer support in a call center environment. Must be able to pass a 7 year background investigation and drug screen to be eligible for employment. Must have a stable work history.
Please attach a Word formatted resume.
To Apply to this job go to http://www.GadBall.com or click here
Windows Systems Administrator in Dallas, TX
Our client based in Dallas, TX is currently seeking a mid-Level WinTel Systems Administrators to join their award winning team! This position is responsible for the support functions within the Information Technology department including the administration of multiple Windows server infrastructures. Hardware and software support for Windows NT/2000/2003 servers as well as electronic messaging support and Level 3 Help Desk escalation support. The ideal candidate will exercises independent and analytical judgment to solve complex problems requiring evaluation of identifiable factors. The Systems Administrator is also responsible for recommending and implementing new technology which will increase the company's productivity as well as benefit the company financially.
Responsibilities:
• Multi-platform support including software installation, configuration, and troubleshooting on Windows/Intel operating systems.
• Ensure optimization and tuning of server, file systems, capacity planning and appropriate replication.
• Administration and support of network including Active Directory, DHCP, DNS, and WINS software.
• Recommends and implements modifications to the server environment, including troubleshooting and replacement of faulty system hardware.
• Administer, install, configure, and maintain all Microsoft Exchange and related products including email scanning tools, Blackberry Enterprise Server, Virus Scanning Tools, Spam Filtering Tools, SMTP, IMAP, etc.
• Administer, install, configure, and maintain Virus scanning software.
• Strong ability to multitask and resolve issues with urgency.
• Maintain record, inventory, and documentation on all the above items.
• Provide Monitoring and reporting of the server infrastructure.
• Implement new technology and server strategies as required.
• Research escalated problems and provide solutions and escalate as necessary.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Skills:
• Thorough understanding, knowledge, and hands-on experience with the operation and optimization of Microsoft's messaging environments and operating systems in a large enterprise environment.
• Proficient use of virus scanning tools such as McAfee, Norton, etc. required.
• Must have 2-3 years proven experience as a server systems engineer.
• Technology used: Exchange Server 2003, 2000, 5.5; Outlook 2003, 2000; Antivirus: McAfee, Symantec, TrendMicro; GFI Spam Filtering: Sophos, Sybari, Ashcom; Blackberry Enterprise Server (BES); All Dell, Compaq, and IBM Hardware; All Microsoft applications; VMWare; MS Clustering; Blade server technology
Certifications:
• MCSE - Exchange 5.5, 2000, and 2003
• MCSA - Microsoft Certified Systems Administrator
To Apply to this job go to http://www.GadBall.com or click here
Responsibilities:
• Multi-platform support including software installation, configuration, and troubleshooting on Windows/Intel operating systems.
• Ensure optimization and tuning of server, file systems, capacity planning and appropriate replication.
• Administration and support of network including Active Directory, DHCP, DNS, and WINS software.
• Recommends and implements modifications to the server environment, including troubleshooting and replacement of faulty system hardware.
• Administer, install, configure, and maintain all Microsoft Exchange and related products including email scanning tools, Blackberry Enterprise Server, Virus Scanning Tools, Spam Filtering Tools, SMTP, IMAP, etc.
• Administer, install, configure, and maintain Virus scanning software.
• Strong ability to multitask and resolve issues with urgency.
• Maintain record, inventory, and documentation on all the above items.
• Provide Monitoring and reporting of the server infrastructure.
• Implement new technology and server strategies as required.
• Research escalated problems and provide solutions and escalate as necessary.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Skills:
• Thorough understanding, knowledge, and hands-on experience with the operation and optimization of Microsoft's messaging environments and operating systems in a large enterprise environment.
• Proficient use of virus scanning tools such as McAfee, Norton, etc. required.
• Must have 2-3 years proven experience as a server systems engineer.
• Technology used: Exchange Server 2003, 2000, 5.5; Outlook 2003, 2000; Antivirus: McAfee, Symantec, TrendMicro; GFI Spam Filtering: Sophos, Sybari, Ashcom; Blackberry Enterprise Server (BES); All Dell, Compaq, and IBM Hardware; All Microsoft applications; VMWare; MS Clustering; Blade server technology
Certifications:
• MCSE - Exchange 5.5, 2000, and 2003
• MCSA - Microsoft Certified Systems Administrator
To Apply to this job go to http://www.GadBall.com or click here
Service Level Solutions Architect in Dallas, TX
We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one of the following duties:
Provide expert judgment and analysis for the design, development and implementation of enterprise service level agreements in response to prospective client RFPs/RFIs. Direct efforts to understand and disseminate details/issues regarding requested SLAs, and confirmation of current performance levels achieved in prospective client environment. Develop and maintain a proactive methodology for SLA solutions development, educating operations/engineering and account team to service level approach, defining/influencing metrics, penalty definitions and exclusions.
Education and Typical Years of Experience
Bachelor’s degree/technical certification in Computer Science, Information Technology or related field and/or 8-10 years of service delivery and service level design and operations related experience. ITIL Foundations certified required.Experience with ISO 20000 a must. 3-5 years experience with ITIL Service Level Management.
Requirements
Client-facing skills and experience including high degree of tact and diplomacy.
Ability to turn potentially confrontational/defensive situations into positive relationships.
Effective verbal and written communication skills in dealing with internal and external personnel/clients.
Exhibit strong organizational, operational, team building and technical leadership skills.
Develop and maintain excellent working relationships with all levels of staff within and outside the Company.
Effectively manage multiple projects simultaneously.
Demonstrate broad-based technical acumen and experience to operate effectively in a fast paced customer driven environment.
Role Functions
Read and respond to RFPs/RFIs.
Engage appropriate Solution Designers and Operations/Engineering personnel to ensurePerformance Requirements are understood and will be met by design including red-lining, noting exceptions and assumptions.
Provide guidance and recommendations related to industry standards and ACS offerings.
Recognize the need for, request and analyze detailed client performance data.
Present ACS’ SLA position to client, answering client and gatekeeper questions, evolving solution through pursuit steps that may include yellow pads, orals, due diligence, walkthroughs and other client meetings.
Lead / support SLA and contract terms negotiations.
Develop Service Level related turnover documentation to the transition and service delivery teams.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
To Apply to this job go to http://www.GadBall.com or click here
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one of the following duties:
Provide expert judgment and analysis for the design, development and implementation of enterprise service level agreements in response to prospective client RFPs/RFIs. Direct efforts to understand and disseminate details/issues regarding requested SLAs, and confirmation of current performance levels achieved in prospective client environment. Develop and maintain a proactive methodology for SLA solutions development, educating operations/engineering and account team to service level approach, defining/influencing metrics, penalty definitions and exclusions.
Education and Typical Years of Experience
Bachelor’s degree/technical certification in Computer Science, Information Technology or related field and/or 8-10 years of service delivery and service level design and operations related experience. ITIL Foundations certified required.Experience with ISO 20000 a must. 3-5 years experience with ITIL Service Level Management.
Requirements
Client-facing skills and experience including high degree of tact and diplomacy.
Ability to turn potentially confrontational/defensive situations into positive relationships.
Effective verbal and written communication skills in dealing with internal and external personnel/clients.
Exhibit strong organizational, operational, team building and technical leadership skills.
Develop and maintain excellent working relationships with all levels of staff within and outside the Company.
Effectively manage multiple projects simultaneously.
Demonstrate broad-based technical acumen and experience to operate effectively in a fast paced customer driven environment.
Role Functions
Read and respond to RFPs/RFIs.
Engage appropriate Solution Designers and Operations/Engineering personnel to ensurePerformance Requirements are understood and will be met by design including red-lining, noting exceptions and assumptions.
Provide guidance and recommendations related to industry standards and ACS offerings.
Recognize the need for, request and analyze detailed client performance data.
Present ACS’ SLA position to client, answering client and gatekeeper questions, evolving solution through pursuit steps that may include yellow pads, orals, due diligence, walkthroughs and other client meetings.
Lead / support SLA and contract terms negotiations.
Develop Service Level related turnover documentation to the transition and service delivery teams.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
To Apply to this job go to http://www.GadBall.com or click here
Tier 1 Helpdesk Analyst in Dallas, TX
A premier North Dallas client of Robert Half Technology is currently looking for a seasoned Helpdesk Analyst Tier 1 to join their internal helpdesk. The ideal candidate will be able to handle 30-40 calls a day ranging from Routers, VPN, Active Directory User Administration, to general XP and Office related issues. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Technical Requirements:
Must Haves:
• Windows XP OS experience
• Office XP troubleshooting experience
• MS Internet Explorer
• VPN
• Remote Access | Network Stream or Net Meeting
• Active Director | Password Resets
• General network connectivity issues
• 1+ years of solid Helpdesk experience
Bonuses:
• Active Directory | User Administration
• Lotus Notes R6
To Apply to this job go to http://www.GadBall.com or click here
Experience: Technical Requirements:
Must Haves:
• Windows XP OS experience
• Office XP troubleshooting experience
• MS Internet Explorer
• VPN
• Remote Access | Network Stream or Net Meeting
• Active Director | Password Resets
• General network connectivity issues
• 1+ years of solid Helpdesk experience
Bonuses:
• Active Directory | User Administration
• Lotus Notes R6
To Apply to this job go to http://www.GadBall.com or click here
.NET Application Developer in Dallas, TX
For this contract-to-hire position, you will utilize your experience as a .NET Application Developer.
Your responsibilities will include:
Assisting in maintaining the internal assigned code development timeline
Communicating status and estimated completion dates
Coordinating with the Director of IT on design decisions and auditing
Ensuring timely completion of assigned deliverables
Reviewing bugs and action items
Enforcing relevant standards and practices
Communicating technical design and trade-off decisions to stakeholders
Monitoring milestones on major enhancements
Reviewing functional specifications
Deploying software to QA, Staging, and Production environments
Enforcing Quality Control processes
Reviewing unit test plans
Experience: 5+ years related work experience
Background with ASP, SQL Server, C#, and .NET
Hands-on experience with several technologies (C#, .NET, ASP.NET, ADO.NET, XML, XSLT, SQL, JavaScript, C, C++, COM/DCOM, HTML, IIS, MS SQL Server)
Solid presentation and organizational skills
Excellent communication skills
Associates degree
Bachelors degree in Computer Science is preferred
To Apply to this job go to http://www.GadBall.com or click here
Your responsibilities will include:
Assisting in maintaining the internal assigned code development timeline
Communicating status and estimated completion dates
Coordinating with the Director of IT on design decisions and auditing
Ensuring timely completion of assigned deliverables
Reviewing bugs and action items
Enforcing relevant standards and practices
Communicating technical design and trade-off decisions to stakeholders
Monitoring milestones on major enhancements
Reviewing functional specifications
Deploying software to QA, Staging, and Production environments
Enforcing Quality Control processes
Reviewing unit test plans
Experience: 5+ years related work experience
Background with ASP, SQL Server, C#, and .NET
Hands-on experience with several technologies (C#, .NET, ASP.NET, ADO.NET, XML, XSLT, SQL, JavaScript, C, C++, COM/DCOM, HTML, IIS, MS SQL Server)
Solid presentation and organizational skills
Excellent communication skills
Associates degree
Bachelors degree in Computer Science is preferred
To Apply to this job go to http://www.GadBall.com or click here
Reputable medical company seeking a Telecom Business Analyst in DALLAS, TX
Expanding Medical Organization seeks motivated Telecom Business Analyst to assist in upgrading their telecom system and migrating to a Nortel VOIP solution. To ensure a successful deployment the organization needs a business analyst who will be able to gather the requirements from the end user, build a statement of work, and work individually and with the technical team to ensure the project is deployed correctly. The qualified candidate must have excellent customer service and communication skills as the end users are non-technical. The desired candidate needs to have 5+ years experience with Nortel Enterprise TDM and IP Systems. They will also need experience with 1000+ line systems as well as 5+ years Application Experience with Octel and Nortel voice mails systems. Additionally 5+ years of application experience with Nortel Symposium and Call Center systems is required as well as experience with large primary location install base. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: The qualified candidate needs to have 5+ years of Advanced VoIP. The qualified candidate must pass a background check and drug test.
To Apply to this job go to http://www.GadBall.com or click here
Experience: The qualified candidate needs to have 5+ years of Advanced VoIP. The qualified candidate must pass a background check and drug test.
To Apply to this job go to http://www.GadBall.com or click here
Meditech Senior Systems Analyst - in Dallas, TX
Our client is seeking a Meditech Senior Systems Analyst is responsible for coordinating projects with management, users staff and vendors. The Senior Systems Analyst serves as project leader, with overall responsibility for project installation and implementation; coordinates efforts of users, ISD staff and vendors. The analyst formulates system scope and design objectives through research and fact finding to configure vendor maintained systems or develop and modify in-house system. The analyst prepares detailed specifications from which vendor systems will be configured and/or programs will be written.
RELOCATION PACKAGE WILL BE CONSIDERED FOR RIGHT CANDIDATE
Bachelors degree in Computer Science, Information Systems, Health Care Administration, Business, Nursing or equivalent experience, required.
Meditech Financial Apps Experience.
Minimum of five years in programming and systems analysis with project management or supervisory responsibility
Must have installed a minimum of one computer based hospital system and have active involvement in systems analysis, implementation and training in a minimum of four discreet major projects
Must possess advanced skills and experience in oral and written communication, including analysis, preparation and report presentation
Must possess experience in analysis, programming and use of health care patient administration, financial and clinical systems as well as general knowledge of major health care information issues
This position requires the ability to create and maintain all B/AR and admitting dictionaries
Must be able to bring outside information back into Meditech such as ERAs
Must be able to write NPR reports, including automating daily, weekly or monthly reports
Must be familiar with Meditech Systems updates.
Experience: call for details, Masters degree with emphasis on Information Systems, Health Care Administration or Business, preferred.
Commercial health care programming experience.
Apps troubleshooting and development highly preferred.
To Apply to this job go to http://www.GadBall.com or click here
RELOCATION PACKAGE WILL BE CONSIDERED FOR RIGHT CANDIDATE
Bachelors degree in Computer Science, Information Systems, Health Care Administration, Business, Nursing or equivalent experience, required.
Meditech Financial Apps Experience.
Minimum of five years in programming and systems analysis with project management or supervisory responsibility
Must have installed a minimum of one computer based hospital system and have active involvement in systems analysis, implementation and training in a minimum of four discreet major projects
Must possess advanced skills and experience in oral and written communication, including analysis, preparation and report presentation
Must possess experience in analysis, programming and use of health care patient administration, financial and clinical systems as well as general knowledge of major health care information issues
This position requires the ability to create and maintain all B/AR and admitting dictionaries
Must be able to bring outside information back into Meditech such as ERAs
Must be able to write NPR reports, including automating daily, weekly or monthly reports
Must be familiar with Meditech Systems updates.
Experience: call for details, Masters degree with emphasis on Information Systems, Health Care Administration or Business, preferred.
Commercial health care programming experience.
Apps troubleshooting and development highly preferred.
To Apply to this job go to http://www.GadBall.com or click here
Worldwide technology company seeking programmer analyst in DALLAS, TX
Worldwide Technology Company seeking programmer analyst. Candidate will participate proactively in designing high quality efficient ETL processes and applications moving large volumes of data. They will closely with data architects to profile and review source system data. Candidate will develop high quality efficient ETL environments utilizing Informatica and perform ETL application monitoring and performance tuning activities. They will participate with business units in the planning and requirements gathering to design, develop and maintain best practice standards and procedural guidelines. Duties will include analyzing, designing, writing program code, testing documents and implementing functionally. Candidate must have excellent communication, planning and requirements processing skills as well as exceptional time management skills. Candidate should be comfortable in a fast paced environment, managing multiple projects simultaneously.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Intermediate ETL Extract Transform Load, Intermediate Oracle, Intermediate Oracle PL/SQL, Intermediate T-SQL, Intermediate Shell (All Versions), Intermediate Perl, Intermediate Informatica.
To Apply to this job go to http://www.GadBall.com or click here
Experience: Intermediate ETL Extract Transform Load, Intermediate Oracle, Intermediate Oracle PL/SQL, Intermediate T-SQL, Intermediate Shell (All Versions), Intermediate Perl, Intermediate Informatica.
To Apply to this job go to http://www.GadBall.com or click here
Sunday, April 27, 2008
Tier 1 Helpdesk Analyst in Dallas, TX
A premier North Dallas client of Robert Half Technology is currently looking for a seasoned Helpdesk Analyst Tier 1 to join their internal helpdesk. The ideal candidate will be able to handle 30-40 calls a day ranging from Routers, VPN, Active Directory User Administration, to general XP and Office related issues. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Technical Requirements:
Must Haves:
• Windows XP OS experience
• Office XP troubleshooting experience
• MS Internet Explorer
• VPN
• Remote Access | Network Stream or Net Meeting
• Active Director | Password Resets
• General network connectivity issues
• 1+ years of solid Helpdesk experience
Bonuses:
• Active Directory | User Administration
• Lotus Notes R6
To Apply to this job go to http://www.GadBall.com or click here
Experience: Technical Requirements:
Must Haves:
• Windows XP OS experience
• Office XP troubleshooting experience
• MS Internet Explorer
• VPN
• Remote Access | Network Stream or Net Meeting
• Active Director | Password Resets
• General network connectivity issues
• 1+ years of solid Helpdesk experience
Bonuses:
• Active Directory | User Administration
• Lotus Notes R6
To Apply to this job go to http://www.GadBall.com or click here
Technical Helpdesk Associate Bilingual French in Dallas, TX
We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one or more of the following:
Must be fluent in French.
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
Applies understanding and knowledge of information systems products and services to assist users.
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
Coordinates referrals to appropriate technical, professional, or service personnel.
Receives and prioritizes issues and forwards using appropriate escalation procedures.
All other duties as assigned.
In addition to the above duties, the higher levels within this job family may also perform the following:
Provides functional or task leadership
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of resolution efforts
Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
Recommends system or process improvements, including procedures, training, and enhanced documentation
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
To Apply to this job go to http://www.GadBall.com or click here
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one or more of the following:
Must be fluent in French.
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
Applies understanding and knowledge of information systems products and services to assist users.
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
Coordinates referrals to appropriate technical, professional, or service personnel.
Receives and prioritizes issues and forwards using appropriate escalation procedures.
All other duties as assigned.
In addition to the above duties, the higher levels within this job family may also perform the following:
Provides functional or task leadership
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of resolution efforts
Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
Recommends system or process improvements, including procedures, training, and enhanced documentation
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
To Apply to this job go to http://www.GadBall.com or click here
Change Management Specialist in Dallas, TX
We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
ACS has the following position open for a Change Management Specialist.
Duties:
Transition/migration of new clients and/or services from Change Management perspective.
Design Change Management client specific processes, standardized procedures, work instructions, etc
Develop internal client specific ServiceCenter solutions.
Developing communication and work instruction procedures/documents.
Travel to client sites to aid with the migration/transition;
Assisting in constructing Change Management related reports
Developing service delivery concepts, practices and procedures for Account teams, per client.
Serving as Subject Matter Expert (SME) for ServiceCenter.
Working with ACS IT support groups to communicate new client expectations/requirements.
Work with PMO and TMO department
Reviewing client specific contracts/agreements to interpret cost, statement of work, and solution expectations.
Knowledgeable about inter-relationships between organizations; Understands the culture of ACS
Will work to develop Change Management Transition Process and Procedures.The management of the persons that execute those areas need to be engaged
Interpreting SLA documentation
RCA documentation
ServiceCenter Record(s)
Credit/Debit Memos
Contract Information
Credit calculations
Statistical information/MPR’s, call stats, etc
Provide Explanation of the Accrual reversal
Provide Explanation of why the monies are being Accrued for potential penalties; what are the potential penalties
Provide Explanation of the earn-back/true-up and details of the original SLA breach
Format and update around 25 documents on monthly basis
Required Skills:
SME in regard to Change Management and how it fits in within ACS culture
Some IT/Data processing experience; infrastructure platforms, troubleshooting, (Something)
ITIL literate and understand how the frame work fits with ACS ITO culture.
Knowledge of how organizations work and the inter-relationships of the various functions/components
Current knowledge of technical developments related to the various Infrastructure environments
Comprehensive knowledge of ServiceCenter and iStar functionality.
Proficient in Excel
Responsible for Corporate ITO SLA (Service Level Agreement) Financial reporting; Research, validation and coordination with Account Team for prevention of specific SLA breaches.
Mathematic Concepts
IT Experience
ServiceCenter functionality
Understanding on how to interpret ITO related documentation
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
To Apply to this job go to http://www.GadBall.com or click here
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
ACS has the following position open for a Change Management Specialist.
Duties:
Transition/migration of new clients and/or services from Change Management perspective.
Design Change Management client specific processes, standardized procedures, work instructions, etc
Develop internal client specific ServiceCenter solutions.
Developing communication and work instruction procedures/documents.
Travel to client sites to aid with the migration/transition;
Assisting in constructing Change Management related reports
Developing service delivery concepts, practices and procedures for Account teams, per client.
Serving as Subject Matter Expert (SME) for ServiceCenter.
Working with ACS IT support groups to communicate new client expectations/requirements.
Work with PMO and TMO department
Reviewing client specific contracts/agreements to interpret cost, statement of work, and solution expectations.
Knowledgeable about inter-relationships between organizations; Understands the culture of ACS
Will work to develop Change Management Transition Process and Procedures.The management of the persons that execute those areas need to be engaged
Interpreting SLA documentation
RCA documentation
ServiceCenter Record(s)
Credit/Debit Memos
Contract Information
Credit calculations
Statistical information/MPR’s, call stats, etc
Provide Explanation of the Accrual reversal
Provide Explanation of why the monies are being Accrued for potential penalties; what are the potential penalties
Provide Explanation of the earn-back/true-up and details of the original SLA breach
Format and update around 25 documents on monthly basis
Required Skills:
SME in regard to Change Management and how it fits in within ACS culture
Some IT/Data processing experience; infrastructure platforms, troubleshooting, (Something)
ITIL literate and understand how the frame work fits with ACS ITO culture.
Knowledge of how organizations work and the inter-relationships of the various functions/components
Current knowledge of technical developments related to the various Infrastructure environments
Comprehensive knowledge of ServiceCenter and iStar functionality.
Proficient in Excel
Responsible for Corporate ITO SLA (Service Level Agreement) Financial reporting; Research, validation and coordination with Account Team for prevention of specific SLA breaches.
Mathematic Concepts
IT Experience
ServiceCenter functionality
Understanding on how to interpret ITO related documentation
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
To Apply to this job go to http://www.GadBall.com or click here
C#/ASP.NET Developer in DALLAS, TX
We are seeking out .NET web software engineers to join our development team and work on cutting-edge solutions for the financial industry. Our environment is completely .NET/C#, Visual Studio 2005 and SQL Server 2005 running on a state-of-the-art VMWare virtual infrastructure. Developers also gain experience with Microsoft Team Foundation Server.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: A minimum of 5 years software web development experience on the .NET 2.0 platform. A results-oriented IT professional who thrives in a rapidly evolving, fast-paced environment. Familiar with Agile/XP software development methodologies. A passion for software development and enjoys staying abreast with the most current technologies. A knack for understanding the needs of the business and how IT can best support it with unique, effective and timely solutions. You will have designed and implemented at least one rich web application using DHTML and preferably AJAX. You will have implemented highly interactive and usable web GUIs yet be familiar with windows based GUI development as well. You will be joining a team to design, develop, support, extend, integrate and customize a state-of-the-art SOA of-the-shelf product while concurrently developing business critical applications with the end goal of bringing all systems in house. You will have the opportunity to integrate and develop custom solutions for some of the most cutting edge products from VOIP CTI to enterprise OCR solutions.
To Apply to this job go to http://www.GadBall.com or click here
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: A minimum of 5 years software web development experience on the .NET 2.0 platform. A results-oriented IT professional who thrives in a rapidly evolving, fast-paced environment. Familiar with Agile/XP software development methodologies. A passion for software development and enjoys staying abreast with the most current technologies. A knack for understanding the needs of the business and how IT can best support it with unique, effective and timely solutions. You will have designed and implemented at least one rich web application using DHTML and preferably AJAX. You will have implemented highly interactive and usable web GUIs yet be familiar with windows based GUI development as well. You will be joining a team to design, develop, support, extend, integrate and customize a state-of-the-art SOA of-the-shelf product while concurrently developing business critical applications with the end goal of bringing all systems in house. You will have the opportunity to integrate and develop custom solutions for some of the most cutting edge products from VOIP CTI to enterprise OCR solutions.
To Apply to this job go to http://www.GadBall.com or click here
Desktop Support Technician in Dallas, TX
Our client based in Dallas, TX is currently interviewing for a Desktop Support Technician who will perform general maintenance tasks, troubleshoot and repair computer systems and peripheral equipment throughout their organization. The ideal candidate will have experience with Dell Laptops and Desktops, Blackberry Handheld and Server experience, along with general hardware and peripheral troubleshooting experience. The Desktop Support Analyst will be responsible for, evaluate, prioritize and document technical support requests via e-mail or over the phone. Load and configure software requests such as Norton Anti Virus, Microsoft Office, VPN, Networking Software, and other applications as requested by end users. Provide assistance to users for problems or questions with hardware, software or network related issues. Install hardware such as memory, hard drives, modems and other equipment as necessary. Order appropriate hardware and software as needed.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Skills:
• Desktop/Laptop Systems Configuration, Installation, Troubleshooting experience (Windows 2000-XP)
• Active Directory experience (moves, adds, changes)
• Application Support Experience (MS Office/Outlook, Access)
• PC Imaging experience utilizing Norton Ghost software
• Experience using trouble ticketing systems such as Remedy, Heat or TrackIT.
• Blackberry Handheld configuration & troubleshooting
• Excellent communication skills
Required Certifications:
• A+
• N+
• MCDST Certification a plus
To Apply to this job go to http://www.GadBall.com or click here
Experience: Required Skills:
• Desktop/Laptop Systems Configuration, Installation, Troubleshooting experience (Windows 2000-XP)
• Active Directory experience (moves, adds, changes)
• Application Support Experience (MS Office/Outlook, Access)
• PC Imaging experience utilizing Norton Ghost software
• Experience using trouble ticketing systems such as Remedy, Heat or TrackIT.
• Blackberry Handheld configuration & troubleshooting
• Excellent communication skills
Required Certifications:
• A+
• N+
• MCDST Certification a plus
To Apply to this job go to http://www.GadBall.com or click here
Legal Desktop Analyst in Dallas, TX
Downtown Dallas law firm is looking for an experienced desktop support analyst to be responsible for day-to-day work in supporting desktop computers. The desktop support analyst will work closely with the Helpdesk and escalation level teams to ensure systems availability. The ability to solve problems and perform computer troubleshooting for end users, as well as back up A/V support is required. Qualified candidates should submit their resume directly to .
Experience: Requirements include experience configuring laptops for remote use, installing and configuring software and supporting hardware, including Microsoft OS, Microsoft Office products (2003), Goodlink and Blackberry portable devices, HP Printers, Active Directory domains, knowledge of Novell Directory Services and knowledge and exposure of Network components. Abilities. Prior law firm experience required. A+ or other technical certification highly preferred.
To Apply to this job go to http://www.GadBall.com or click here
Experience: Requirements include experience configuring laptops for remote use, installing and configuring software and supporting hardware, including Microsoft OS, Microsoft Office products (2003), Goodlink and Blackberry portable devices, HP Printers, Active Directory domains, knowledge of Novell Directory Services and knowledge and exposure of Network components. Abilities. Prior law firm experience required. A+ or other technical certification highly preferred.
To Apply to this job go to http://www.GadBall.com or click here
.NET Application Developer in Dallas, TX
For this contract-to-hire position, you will utilize your experience as a .NET Application Developer.
Your responsibilities will include:
Assisting in maintaining the internal assigned code development timeline
Communicating status and estimated completion dates
Coordinating with the Director of IT on design decisions and auditing
Ensuring timely completion of assigned deliverables
Reviewing bugs and action items
Enforcing relevant standards and practices
Communicating technical design and trade-off decisions to stakeholders
Monitoring milestones on major enhancements
Reviewing functional specifications
Deploying software to QA, Staging, and Production environments
Enforcing Quality Control processes
Reviewing unit test plans
Experience: 5+ years related work experience
Background with ASP, SQL Server, C#, and .NET
Hands-on experience with several technologies (C#, .NET, ASP.NET, ADO.NET, XML, XSLT, SQL, JavaScript, C, C++, COM/DCOM, HTML, IIS, MS SQL Server)
Solid presentation and organizational skills
Excellent communication skills
Associates degree
Bachelors degree in Computer Science is preferred
To Apply to this job go to http://www.GadBall.com or click here
Your responsibilities will include:
Assisting in maintaining the internal assigned code development timeline
Communicating status and estimated completion dates
Coordinating with the Director of IT on design decisions and auditing
Ensuring timely completion of assigned deliverables
Reviewing bugs and action items
Enforcing relevant standards and practices
Communicating technical design and trade-off decisions to stakeholders
Monitoring milestones on major enhancements
Reviewing functional specifications
Deploying software to QA, Staging, and Production environments
Enforcing Quality Control processes
Reviewing unit test plans
Experience: 5+ years related work experience
Background with ASP, SQL Server, C#, and .NET
Hands-on experience with several technologies (C#, .NET, ASP.NET, ADO.NET, XML, XSLT, SQL, JavaScript, C, C++, COM/DCOM, HTML, IIS, MS SQL Server)
Solid presentation and organizational skills
Excellent communication skills
Associates degree
Bachelors degree in Computer Science is preferred
To Apply to this job go to http://www.GadBall.com or click here
Reputable medical company seeking a Telecom Business Analyst in DALLAS, TX
Expanding Medical Organization seeks motivated Telecom Business Analyst to assist in upgrading their telecom system and migrating to a Nortel VOIP solution. To ensure a successful deployment the organization needs a business analyst who will be able to gather the requirements from the end user, build a statement of work, and work individually and with the technical team to ensure the project is deployed correctly. The qualified candidate must have excellent customer service and communication skills as the end users are non-technical. The desired candidate needs to have 5+ years experience with Nortel Enterprise TDM and IP Systems. They will also need experience with 1000+ line systems as well as 5+ years Application Experience with Octel and Nortel voice mails systems. Additionally 5+ years of application experience with Nortel Symposium and Call Center systems is required as well as experience with large primary location install base. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: The qualified candidate needs to have 5+ years of Advanced VoIP. The qualified candidate must pass a background check and drug test.
To Apply to this job go to http://www.GadBall.com or click here
Experience: The qualified candidate needs to have 5+ years of Advanced VoIP. The qualified candidate must pass a background check and drug test.
To Apply to this job go to http://www.GadBall.com or click here
Service Level Solutions Architect in Dallas, TX
We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one of the following duties:
Provide expert judgment and analysis for the design, development and implementation of enterprise service level agreements in response to prospective client RFPs/RFIs. Direct efforts to understand and disseminate details/issues regarding requested SLAs, and confirmation of current performance levels achieved in prospective client environment. Develop and maintain a proactive methodology for SLA solutions development, educating operations/engineering and account team to service level approach, defining/influencing metrics, penalty definitions and exclusions.
Education and Typical Years of Experience
Bachelor’s degree/technical certification in Computer Science, Information Technology or related field and/or 8-10 years of service delivery and service level design and operations related experience. ITIL Foundations certified required.Experience with ISO 20000 a must. 3-5 years experience with ITIL Service Level Management.
Requirements
Client-facing skills and experience including high degree of tact and diplomacy.
Ability to turn potentially confrontational/defensive situations into positive relationships.
Effective verbal and written communication skills in dealing with internal and external personnel/clients.
Exhibit strong organizational, operational, team building and technical leadership skills.
Develop and maintain excellent working relationships with all levels of staff within and outside the Company.
Effectively manage multiple projects simultaneously.
Demonstrate broad-based technical acumen and experience to operate effectively in a fast paced customer driven environment.
Role Functions
Read and respond to RFPs/RFIs.
Engage appropriate Solution Designers and Operations/Engineering personnel to ensurePerformance Requirements are understood and will be met by design including red-lining, noting exceptions and assumptions.
Provide guidance and recommendations related to industry standards and ACS offerings.
Recognize the need for, request and analyze detailed client performance data.
Present ACS’ SLA position to client, answering client and gatekeeper questions, evolving solution through pursuit steps that may include yellow pads, orals, due diligence, walkthroughs and other client meetings.
Lead / support SLA and contract terms negotiations.
Develop Service Level related turnover documentation to the transition and service delivery teams.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
To Apply to this job go to http://www.GadBall.com or click here
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one of the following duties:
Provide expert judgment and analysis for the design, development and implementation of enterprise service level agreements in response to prospective client RFPs/RFIs. Direct efforts to understand and disseminate details/issues regarding requested SLAs, and confirmation of current performance levels achieved in prospective client environment. Develop and maintain a proactive methodology for SLA solutions development, educating operations/engineering and account team to service level approach, defining/influencing metrics, penalty definitions and exclusions.
Education and Typical Years of Experience
Bachelor’s degree/technical certification in Computer Science, Information Technology or related field and/or 8-10 years of service delivery and service level design and operations related experience. ITIL Foundations certified required.Experience with ISO 20000 a must. 3-5 years experience with ITIL Service Level Management.
Requirements
Client-facing skills and experience including high degree of tact and diplomacy.
Ability to turn potentially confrontational/defensive situations into positive relationships.
Effective verbal and written communication skills in dealing with internal and external personnel/clients.
Exhibit strong organizational, operational, team building and technical leadership skills.
Develop and maintain excellent working relationships with all levels of staff within and outside the Company.
Effectively manage multiple projects simultaneously.
Demonstrate broad-based technical acumen and experience to operate effectively in a fast paced customer driven environment.
Role Functions
Read and respond to RFPs/RFIs.
Engage appropriate Solution Designers and Operations/Engineering personnel to ensurePerformance Requirements are understood and will be met by design including red-lining, noting exceptions and assumptions.
Provide guidance and recommendations related to industry standards and ACS offerings.
Recognize the need for, request and analyze detailed client performance data.
Present ACS’ SLA position to client, answering client and gatekeeper questions, evolving solution through pursuit steps that may include yellow pads, orals, due diligence, walkthroughs and other client meetings.
Lead / support SLA and contract terms negotiations.
Develop Service Level related turnover documentation to the transition and service delivery teams.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
To Apply to this job go to http://www.GadBall.com or click here
Meditech Senior Systems Analyst - in Dallas, TX
Our client is seeking a Meditech Senior Systems Analyst is responsible for coordinating projects with management, users staff and vendors. The Senior Systems Analyst serves as project leader, with overall responsibility for project installation and implementation; coordinates efforts of users, ISD staff and vendors. The analyst formulates system scope and design objectives through research and fact finding to configure vendor maintained systems or develop and modify in-house system. The analyst prepares detailed specifications from which vendor systems will be configured and/or programs will be written.
RELOCATION PACKAGE WILL BE CONSIDERED FOR RIGHT CANDIDATE
Bachelors degree in Computer Science, Information Systems, Health Care Administration, Business, Nursing or equivalent experience, required.
Meditech Financial Apps Experience.
Minimum of five years in programming and systems analysis with project management or supervisory responsibility
Must have installed a minimum of one computer based hospital system and have active involvement in systems analysis, implementation and training in a minimum of four discreet major projects
Must possess advanced skills and experience in oral and written communication, including analysis, preparation and report presentation
Must possess experience in analysis, programming and use of health care patient administration, financial and clinical systems as well as general knowledge of major health care information issues
This position requires the ability to create and maintain all B/AR and admitting dictionaries
Must be able to bring outside information back into Meditech such as ERAs
Must be able to write NPR reports, including automating daily, weekly or monthly reports
Must be familiar with Meditech Systems updates.
Experience: call for details, Masters degree with emphasis on Information Systems, Health Care Administration or Business, preferred.
Commercial health care programming experience.
Apps troubleshooting and development highly preferred.
To Apply to this job go to http://www.GadBall.com or click here
RELOCATION PACKAGE WILL BE CONSIDERED FOR RIGHT CANDIDATE
Bachelors degree in Computer Science, Information Systems, Health Care Administration, Business, Nursing or equivalent experience, required.
Meditech Financial Apps Experience.
Minimum of five years in programming and systems analysis with project management or supervisory responsibility
Must have installed a minimum of one computer based hospital system and have active involvement in systems analysis, implementation and training in a minimum of four discreet major projects
Must possess advanced skills and experience in oral and written communication, including analysis, preparation and report presentation
Must possess experience in analysis, programming and use of health care patient administration, financial and clinical systems as well as general knowledge of major health care information issues
This position requires the ability to create and maintain all B/AR and admitting dictionaries
Must be able to bring outside information back into Meditech such as ERAs
Must be able to write NPR reports, including automating daily, weekly or monthly reports
Must be familiar with Meditech Systems updates.
Experience: call for details, Masters degree with emphasis on Information Systems, Health Care Administration or Business, preferred.
Commercial health care programming experience.
Apps troubleshooting and development highly preferred.
To Apply to this job go to http://www.GadBall.com or click here
Customer Support in Dallas, TX
Provide phone support in a call center environment for a proprietary medical software/hardware. Must be computer literate and have good typing and communication skills. Training will be provided and there is an excellent opportunity for advancement.
Ajilon provides competitive wages and a great benefits package.
Experience: 5+ years customer support in a call center environment. Must be able to pass a 7 year background investigation and drug screen to be eligible for employment. Must have a stable work history.
Please attach a Word formatted resume.
To Apply to this job go to http://www.GadBall.com or click here
Ajilon provides competitive wages and a great benefits package.
Experience: 5+ years customer support in a call center environment. Must be able to pass a 7 year background investigation and drug screen to be eligible for employment. Must have a stable work history.
Please attach a Word formatted resume.
To Apply to this job go to http://www.GadBall.com or click here
Worldwide technology company seeking programmer analyst in DALLAS, TX
Worldwide Technology Company seeking programmer analyst. Candidate will participate proactively in designing high quality efficient ETL processes and applications moving large volumes of data. They will closely with data architects to profile and review source system data. Candidate will develop high quality efficient ETL environments utilizing Informatica and perform ETL application monitoring and performance tuning activities. They will participate with business units in the planning and requirements gathering to design, develop and maintain best practice standards and procedural guidelines. Duties will include analyzing, designing, writing program code, testing documents and implementing functionally. Candidate must have excellent communication, planning and requirements processing skills as well as exceptional time management skills. Candidate should be comfortable in a fast paced environment, managing multiple projects simultaneously.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Intermediate ETL Extract Transform Load, Intermediate Oracle, Intermediate Oracle PL/SQL, Intermediate T-SQL, Intermediate Shell (All Versions), Intermediate Perl, Intermediate Informatica.
To Apply to this job go to http://www.GadBall.com or click here
Experience: Intermediate ETL Extract Transform Load, Intermediate Oracle, Intermediate Oracle PL/SQL, Intermediate T-SQL, Intermediate Shell (All Versions), Intermediate Perl, Intermediate Informatica.
To Apply to this job go to http://www.GadBall.com or click here
Windows Systems Administrator in Dallas, TX
Our client based in Dallas, TX is currently seeking a mid-Level WinTel Systems Administrators to join their award winning team! This position is responsible for the support functions within the Information Technology department including the administration of multiple Windows server infrastructures. Hardware and software support for Windows NT/2000/2003 servers as well as electronic messaging support and Level 3 Help Desk escalation support. The ideal candidate will exercises independent and analytical judgment to solve complex problems requiring evaluation of identifiable factors. The Systems Administrator is also responsible for recommending and implementing new technology which will increase the company's productivity as well as benefit the company financially.
Responsibilities:
• Multi-platform support including software installation, configuration, and troubleshooting on Windows/Intel operating systems.
• Ensure optimization and tuning of server, file systems, capacity planning and appropriate replication.
• Administration and support of network including Active Directory, DHCP, DNS, and WINS software.
• Recommends and implements modifications to the server environment, including troubleshooting and replacement of faulty system hardware.
• Administer, install, configure, and maintain all Microsoft Exchange and related products including email scanning tools, Blackberry Enterprise Server, Virus Scanning Tools, Spam Filtering Tools, SMTP, IMAP, etc.
• Administer, install, configure, and maintain Virus scanning software.
• Strong ability to multitask and resolve issues with urgency.
• Maintain record, inventory, and documentation on all the above items.
• Provide Monitoring and reporting of the server infrastructure.
• Implement new technology and server strategies as required.
• Research escalated problems and provide solutions and escalate as necessary.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Skills:
• Thorough understanding, knowledge, and hands-on experience with the operation and optimization of Microsoft's messaging environments and operating systems in a large enterprise environment.
• Proficient use of virus scanning tools such as McAfee, Norton, etc. required.
• Must have 2-3 years proven experience as a server systems engineer.
• Technology used: Exchange Server 2003, 2000, 5.5; Outlook 2003, 2000; Antivirus: McAfee, Symantec, TrendMicro; GFI Spam Filtering: Sophos, Sybari, Ashcom; Blackberry Enterprise Server (BES); All Dell, Compaq, and IBM Hardware; All Microsoft applications; VMWare; MS Clustering; Blade server technology
Certifications:
• MCSE - Exchange 5.5, 2000, and 2003
• MCSA - Microsoft Certified Systems Administrator
To Apply to this job go to http://www.GadBall.com or click here
Responsibilities:
• Multi-platform support including software installation, configuration, and troubleshooting on Windows/Intel operating systems.
• Ensure optimization and tuning of server, file systems, capacity planning and appropriate replication.
• Administration and support of network including Active Directory, DHCP, DNS, and WINS software.
• Recommends and implements modifications to the server environment, including troubleshooting and replacement of faulty system hardware.
• Administer, install, configure, and maintain all Microsoft Exchange and related products including email scanning tools, Blackberry Enterprise Server, Virus Scanning Tools, Spam Filtering Tools, SMTP, IMAP, etc.
• Administer, install, configure, and maintain Virus scanning software.
• Strong ability to multitask and resolve issues with urgency.
• Maintain record, inventory, and documentation on all the above items.
• Provide Monitoring and reporting of the server infrastructure.
• Implement new technology and server strategies as required.
• Research escalated problems and provide solutions and escalate as necessary.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Skills:
• Thorough understanding, knowledge, and hands-on experience with the operation and optimization of Microsoft's messaging environments and operating systems in a large enterprise environment.
• Proficient use of virus scanning tools such as McAfee, Norton, etc. required.
• Must have 2-3 years proven experience as a server systems engineer.
• Technology used: Exchange Server 2003, 2000, 5.5; Outlook 2003, 2000; Antivirus: McAfee, Symantec, TrendMicro; GFI Spam Filtering: Sophos, Sybari, Ashcom; Blackberry Enterprise Server (BES); All Dell, Compaq, and IBM Hardware; All Microsoft applications; VMWare; MS Clustering; Blade server technology
Certifications:
• MCSE - Exchange 5.5, 2000, and 2003
• MCSA - Microsoft Certified Systems Administrator
To Apply to this job go to http://www.GadBall.com or click here
Point of Sale (POS) Helpdesk Analyst in Dallas, TX
Our North Dallas client is currently interviewing Tier 1 Helpdesk Analysts with previous Point of Sale (POS) Support in their background. The ideal candidate will be responsible for diagnosing and resolving POS Hardware and Software problems in a retail environment, as well as provide troubleshooting for Windows XP Operating System, VPN, Password Resets, Office XP, and other related Desktop Applications. Our client is looking for a proven track record of handling 40-50 calls a day while maintaining the highest degree of superior customer service. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Operating Environment:
• Flexibility: Our Helpdesk operates 24/7. Candidates must be willing to work any shift and understand that schedules will changes as the needs of our customers dictate.
Required Skills:
• Windows XP Operating System experience
• Office XP or Office 2000 troubleshooting experience
• VPN
• Remote Access | Network Stream or Net Meeting
• General network connectivity issues | IP addressing
• 1+ years of continuous Helpdesk experience
Preferred Skills:
• Inbound helpdesk doing corporate IT support.
• 1+ years of Point of Sale (POS) helpdesk experience preferred
To Apply to this job go to http://www.GadBall.com or click here
Experience: Operating Environment:
• Flexibility: Our Helpdesk operates 24/7. Candidates must be willing to work any shift and understand that schedules will changes as the needs of our customers dictate.
Required Skills:
• Windows XP Operating System experience
• Office XP or Office 2000 troubleshooting experience
• VPN
• Remote Access | Network Stream or Net Meeting
• General network connectivity issues | IP addressing
• 1+ years of continuous Helpdesk experience
Preferred Skills:
• Inbound helpdesk doing corporate IT support.
• 1+ years of Point of Sale (POS) helpdesk experience preferred
To Apply to this job go to http://www.GadBall.com or click here
Saturday, April 26, 2008
Legal Desktop Analyst in Dallas, TX
Downtown Dallas law firm is looking for an experienced desktop support analyst to be responsible for day-to-day work in supporting desktop computers. The desktop support analyst will work closely with the Helpdesk and escalation level teams to ensure systems availability. The ability to solve problems and perform computer troubleshooting for end users, as well as back up A/V support is required. Qualified candidates should submit their resume directly to .
Experience: Requirements include experience configuring laptops for remote use, installing and configuring software and supporting hardware, including Microsoft OS, Microsoft Office products (2003), Goodlink and Blackberry portable devices, HP Printers, Active Directory domains, knowledge of Novell Directory Services and knowledge and exposure of Network components. Abilities. Prior law firm experience required. A+ or other technical certification highly preferred.
To Apply to this job go to http://www.GadBall.com or click here
Experience: Requirements include experience configuring laptops for remote use, installing and configuring software and supporting hardware, including Microsoft OS, Microsoft Office products (2003), Goodlink and Blackberry portable devices, HP Printers, Active Directory domains, knowledge of Novell Directory Services and knowledge and exposure of Network components. Abilities. Prior law firm experience required. A+ or other technical certification highly preferred.
To Apply to this job go to http://www.GadBall.com or click here
Meditech Senior Systems Analyst - in Dallas, TX
Our client is seeking a Meditech Senior Systems Analyst is responsible for coordinating projects with management, users staff and vendors. The Senior Systems Analyst serves as project leader, with overall responsibility for project installation and implementation; coordinates efforts of users, ISD staff and vendors. The analyst formulates system scope and design objectives through research and fact finding to configure vendor maintained systems or develop and modify in-house system. The analyst prepares detailed specifications from which vendor systems will be configured and/or programs will be written.
RELOCATION PACKAGE WILL BE CONSIDERED FOR RIGHT CANDIDATE
Bachelors degree in Computer Science, Information Systems, Health Care Administration, Business, Nursing or equivalent experience, required.
Meditech Financial Apps Experience.
Minimum of five years in programming and systems analysis with project management or supervisory responsibility
Must have installed a minimum of one computer based hospital system and have active involvement in systems analysis, implementation and training in a minimum of four discreet major projects
Must possess advanced skills and experience in oral and written communication, including analysis, preparation and report presentation
Must possess experience in analysis, programming and use of health care patient administration, financial and clinical systems as well as general knowledge of major health care information issues
This position requires the ability to create and maintain all B/AR and admitting dictionaries
Must be able to bring outside information back into Meditech such as ERAs
Must be able to write NPR reports, including automating daily, weekly or monthly reports
Must be familiar with Meditech Systems updates.
Experience: call for details, Masters degree with emphasis on Information Systems, Health Care Administration or Business, preferred.
Commercial health care programming experience.
Apps troubleshooting and development highly preferred.
To Apply to this job go to http://www.GadBall.com or click here
RELOCATION PACKAGE WILL BE CONSIDERED FOR RIGHT CANDIDATE
Bachelors degree in Computer Science, Information Systems, Health Care Administration, Business, Nursing or equivalent experience, required.
Meditech Financial Apps Experience.
Minimum of five years in programming and systems analysis with project management or supervisory responsibility
Must have installed a minimum of one computer based hospital system and have active involvement in systems analysis, implementation and training in a minimum of four discreet major projects
Must possess advanced skills and experience in oral and written communication, including analysis, preparation and report presentation
Must possess experience in analysis, programming and use of health care patient administration, financial and clinical systems as well as general knowledge of major health care information issues
This position requires the ability to create and maintain all B/AR and admitting dictionaries
Must be able to bring outside information back into Meditech such as ERAs
Must be able to write NPR reports, including automating daily, weekly or monthly reports
Must be familiar with Meditech Systems updates.
Experience: call for details, Masters degree with emphasis on Information Systems, Health Care Administration or Business, preferred.
Commercial health care programming experience.
Apps troubleshooting and development highly preferred.
To Apply to this job go to http://www.GadBall.com or click here
Service Level Solutions Architect in Dallas, TX
We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one of the following duties:
Provide expert judgment and analysis for the design, development and implementation of enterprise service level agreements in response to prospective client RFPs/RFIs. Direct efforts to understand and disseminate details/issues regarding requested SLAs, and confirmation of current performance levels achieved in prospective client environment. Develop and maintain a proactive methodology for SLA solutions development, educating operations/engineering and account team to service level approach, defining/influencing metrics, penalty definitions and exclusions.
Education and Typical Years of Experience
Bachelor’s degree/technical certification in Computer Science, Information Technology or related field and/or 8-10 years of service delivery and service level design and operations related experience. ITIL Foundations certified required.Experience with ISO 20000 a must. 3-5 years experience with ITIL Service Level Management.
Requirements
Client-facing skills and experience including high degree of tact and diplomacy.
Ability to turn potentially confrontational/defensive situations into positive relationships.
Effective verbal and written communication skills in dealing with internal and external personnel/clients.
Exhibit strong organizational, operational, team building and technical leadership skills.
Develop and maintain excellent working relationships with all levels of staff within and outside the Company.
Effectively manage multiple projects simultaneously.
Demonstrate broad-based technical acumen and experience to operate effectively in a fast paced customer driven environment.
Role Functions
Read and respond to RFPs/RFIs.
Engage appropriate Solution Designers and Operations/Engineering personnel to ensurePerformance Requirements are understood and will be met by design including red-lining, noting exceptions and assumptions.
Provide guidance and recommendations related to industry standards and ACS offerings.
Recognize the need for, request and analyze detailed client performance data.
Present ACS’ SLA position to client, answering client and gatekeeper questions, evolving solution through pursuit steps that may include yellow pads, orals, due diligence, walkthroughs and other client meetings.
Lead / support SLA and contract terms negotiations.
Develop Service Level related turnover documentation to the transition and service delivery teams.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
To Apply to this job go to http://www.GadBall.com or click here
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one of the following duties:
Provide expert judgment and analysis for the design, development and implementation of enterprise service level agreements in response to prospective client RFPs/RFIs. Direct efforts to understand and disseminate details/issues regarding requested SLAs, and confirmation of current performance levels achieved in prospective client environment. Develop and maintain a proactive methodology for SLA solutions development, educating operations/engineering and account team to service level approach, defining/influencing metrics, penalty definitions and exclusions.
Education and Typical Years of Experience
Bachelor’s degree/technical certification in Computer Science, Information Technology or related field and/or 8-10 years of service delivery and service level design and operations related experience. ITIL Foundations certified required.Experience with ISO 20000 a must. 3-5 years experience with ITIL Service Level Management.
Requirements
Client-facing skills and experience including high degree of tact and diplomacy.
Ability to turn potentially confrontational/defensive situations into positive relationships.
Effective verbal and written communication skills in dealing with internal and external personnel/clients.
Exhibit strong organizational, operational, team building and technical leadership skills.
Develop and maintain excellent working relationships with all levels of staff within and outside the Company.
Effectively manage multiple projects simultaneously.
Demonstrate broad-based technical acumen and experience to operate effectively in a fast paced customer driven environment.
Role Functions
Read and respond to RFPs/RFIs.
Engage appropriate Solution Designers and Operations/Engineering personnel to ensurePerformance Requirements are understood and will be met by design including red-lining, noting exceptions and assumptions.
Provide guidance and recommendations related to industry standards and ACS offerings.
Recognize the need for, request and analyze detailed client performance data.
Present ACS’ SLA position to client, answering client and gatekeeper questions, evolving solution through pursuit steps that may include yellow pads, orals, due diligence, walkthroughs and other client meetings.
Lead / support SLA and contract terms negotiations.
Develop Service Level related turnover documentation to the transition and service delivery teams.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
To Apply to this job go to http://www.GadBall.com or click here
Change Management Specialist in Dallas, TX
We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
ACS has the following position open for a Change Management Specialist.
Duties:
Transition/migration of new clients and/or services from Change Management perspective.
Design Change Management client specific processes, standardized procedures, work instructions, etc
Develop internal client specific ServiceCenter solutions.
Developing communication and work instruction procedures/documents.
Travel to client sites to aid with the migration/transition;
Assisting in constructing Change Management related reports
Developing service delivery concepts, practices and procedures for Account teams, per client.
Serving as Subject Matter Expert (SME) for ServiceCenter.
Working with ACS IT support groups to communicate new client expectations/requirements.
Work with PMO and TMO department
Reviewing client specific contracts/agreements to interpret cost, statement of work, and solution expectations.
Knowledgeable about inter-relationships between organizations; Understands the culture of ACS
Will work to develop Change Management Transition Process and Procedures.The management of the persons that execute those areas need to be engaged
Interpreting SLA documentation
RCA documentation
ServiceCenter Record(s)
Credit/Debit Memos
Contract Information
Credit calculations
Statistical information/MPR’s, call stats, etc
Provide Explanation of the Accrual reversal
Provide Explanation of why the monies are being Accrued for potential penalties; what are the potential penalties
Provide Explanation of the earn-back/true-up and details of the original SLA breach
Format and update around 25 documents on monthly basis
Required Skills:
SME in regard to Change Management and how it fits in within ACS culture
Some IT/Data processing experience; infrastructure platforms, troubleshooting, (Something)
ITIL literate and understand how the frame work fits with ACS ITO culture.
Knowledge of how organizations work and the inter-relationships of the various functions/components
Current knowledge of technical developments related to the various Infrastructure environments
Comprehensive knowledge of ServiceCenter and iStar functionality.
Proficient in Excel
Responsible for Corporate ITO SLA (Service Level Agreement) Financial reporting; Research, validation and coordination with Account Team for prevention of specific SLA breaches.
Mathematic Concepts
IT Experience
ServiceCenter functionality
Understanding on how to interpret ITO related documentation
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
To Apply to this job go to http://www.GadBall.com or click here
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
ACS has the following position open for a Change Management Specialist.
Duties:
Transition/migration of new clients and/or services from Change Management perspective.
Design Change Management client specific processes, standardized procedures, work instructions, etc
Develop internal client specific ServiceCenter solutions.
Developing communication and work instruction procedures/documents.
Travel to client sites to aid with the migration/transition;
Assisting in constructing Change Management related reports
Developing service delivery concepts, practices and procedures for Account teams, per client.
Serving as Subject Matter Expert (SME) for ServiceCenter.
Working with ACS IT support groups to communicate new client expectations/requirements.
Work with PMO and TMO department
Reviewing client specific contracts/agreements to interpret cost, statement of work, and solution expectations.
Knowledgeable about inter-relationships between organizations; Understands the culture of ACS
Will work to develop Change Management Transition Process and Procedures.The management of the persons that execute those areas need to be engaged
Interpreting SLA documentation
RCA documentation
ServiceCenter Record(s)
Credit/Debit Memos
Contract Information
Credit calculations
Statistical information/MPR’s, call stats, etc
Provide Explanation of the Accrual reversal
Provide Explanation of why the monies are being Accrued for potential penalties; what are the potential penalties
Provide Explanation of the earn-back/true-up and details of the original SLA breach
Format and update around 25 documents on monthly basis
Required Skills:
SME in regard to Change Management and how it fits in within ACS culture
Some IT/Data processing experience; infrastructure platforms, troubleshooting, (Something)
ITIL literate and understand how the frame work fits with ACS ITO culture.
Knowledge of how organizations work and the inter-relationships of the various functions/components
Current knowledge of technical developments related to the various Infrastructure environments
Comprehensive knowledge of ServiceCenter and iStar functionality.
Proficient in Excel
Responsible for Corporate ITO SLA (Service Level Agreement) Financial reporting; Research, validation and coordination with Account Team for prevention of specific SLA breaches.
Mathematic Concepts
IT Experience
ServiceCenter functionality
Understanding on how to interpret ITO related documentation
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
To Apply to this job go to http://www.GadBall.com or click here
Worldwide technology company seeking programmer analyst in DALLAS, TX
Worldwide Technology Company seeking programmer analyst. Candidate will participate proactively in designing high quality efficient ETL processes and applications moving large volumes of data. They will closely with data architects to profile and review source system data. Candidate will develop high quality efficient ETL environments utilizing Informatica and perform ETL application monitoring and performance tuning activities. They will participate with business units in the planning and requirements gathering to design, develop and maintain best practice standards and procedural guidelines. Duties will include analyzing, designing, writing program code, testing documents and implementing functionally. Candidate must have excellent communication, planning and requirements processing skills as well as exceptional time management skills. Candidate should be comfortable in a fast paced environment, managing multiple projects simultaneously.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Intermediate ETL Extract Transform Load, Intermediate Oracle, Intermediate Oracle PL/SQL, Intermediate T-SQL, Intermediate Shell (All Versions), Intermediate Perl, Intermediate Informatica.
To Apply to this job go to http://www.GadBall.com or click here
Experience: Intermediate ETL Extract Transform Load, Intermediate Oracle, Intermediate Oracle PL/SQL, Intermediate T-SQL, Intermediate Shell (All Versions), Intermediate Perl, Intermediate Informatica.
To Apply to this job go to http://www.GadBall.com or click here
Tier 1 Helpdesk Analyst in Dallas, TX
A premier North Dallas client of Robert Half Technology is currently looking for a seasoned Helpdesk Analyst Tier 1 to join their internal helpdesk. The ideal candidate will be able to handle 30-40 calls a day ranging from Routers, VPN, Active Directory User Administration, to general XP and Office related issues. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Technical Requirements:
Must Haves:
• Windows XP OS experience
• Office XP troubleshooting experience
• MS Internet Explorer
• VPN
• Remote Access | Network Stream or Net Meeting
• Active Director | Password Resets
• General network connectivity issues
• 1+ years of solid Helpdesk experience
Bonuses:
• Active Directory | User Administration
• Lotus Notes R6
To Apply to this job go to http://www.GadBall.com or click here
Experience: Technical Requirements:
Must Haves:
• Windows XP OS experience
• Office XP troubleshooting experience
• MS Internet Explorer
• VPN
• Remote Access | Network Stream or Net Meeting
• Active Director | Password Resets
• General network connectivity issues
• 1+ years of solid Helpdesk experience
Bonuses:
• Active Directory | User Administration
• Lotus Notes R6
To Apply to this job go to http://www.GadBall.com or click here
Windows Systems Administrator in Dallas, TX
Our client based in Dallas, TX is currently seeking a mid-Level WinTel Systems Administrators to join their award winning team! This position is responsible for the support functions within the Information Technology department including the administration of multiple Windows server infrastructures. Hardware and software support for Windows NT/2000/2003 servers as well as electronic messaging support and Level 3 Help Desk escalation support. The ideal candidate will exercises independent and analytical judgment to solve complex problems requiring evaluation of identifiable factors. The Systems Administrator is also responsible for recommending and implementing new technology which will increase the company's productivity as well as benefit the company financially.
Responsibilities:
• Multi-platform support including software installation, configuration, and troubleshooting on Windows/Intel operating systems.
• Ensure optimization and tuning of server, file systems, capacity planning and appropriate replication.
• Administration and support of network including Active Directory, DHCP, DNS, and WINS software.
• Recommends and implements modifications to the server environment, including troubleshooting and replacement of faulty system hardware.
• Administer, install, configure, and maintain all Microsoft Exchange and related products including email scanning tools, Blackberry Enterprise Server, Virus Scanning Tools, Spam Filtering Tools, SMTP, IMAP, etc.
• Administer, install, configure, and maintain Virus scanning software.
• Strong ability to multitask and resolve issues with urgency.
• Maintain record, inventory, and documentation on all the above items.
• Provide Monitoring and reporting of the server infrastructure.
• Implement new technology and server strategies as required.
• Research escalated problems and provide solutions and escalate as necessary.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Skills:
• Thorough understanding, knowledge, and hands-on experience with the operation and optimization of Microsoft's messaging environments and operating systems in a large enterprise environment.
• Proficient use of virus scanning tools such as McAfee, Norton, etc. required.
• Must have 2-3 years proven experience as a server systems engineer.
• Technology used: Exchange Server 2003, 2000, 5.5; Outlook 2003, 2000; Antivirus: McAfee, Symantec, TrendMicro; GFI Spam Filtering: Sophos, Sybari, Ashcom; Blackberry Enterprise Server (BES); All Dell, Compaq, and IBM Hardware; All Microsoft applications; VMWare; MS Clustering; Blade server technology
Certifications:
• MCSE - Exchange 5.5, 2000, and 2003
• MCSA - Microsoft Certified Systems Administrator
To Apply to this job go to http://www.GadBall.com or click here
Responsibilities:
• Multi-platform support including software installation, configuration, and troubleshooting on Windows/Intel operating systems.
• Ensure optimization and tuning of server, file systems, capacity planning and appropriate replication.
• Administration and support of network including Active Directory, DHCP, DNS, and WINS software.
• Recommends and implements modifications to the server environment, including troubleshooting and replacement of faulty system hardware.
• Administer, install, configure, and maintain all Microsoft Exchange and related products including email scanning tools, Blackberry Enterprise Server, Virus Scanning Tools, Spam Filtering Tools, SMTP, IMAP, etc.
• Administer, install, configure, and maintain Virus scanning software.
• Strong ability to multitask and resolve issues with urgency.
• Maintain record, inventory, and documentation on all the above items.
• Provide Monitoring and reporting of the server infrastructure.
• Implement new technology and server strategies as required.
• Research escalated problems and provide solutions and escalate as necessary.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Skills:
• Thorough understanding, knowledge, and hands-on experience with the operation and optimization of Microsoft's messaging environments and operating systems in a large enterprise environment.
• Proficient use of virus scanning tools such as McAfee, Norton, etc. required.
• Must have 2-3 years proven experience as a server systems engineer.
• Technology used: Exchange Server 2003, 2000, 5.5; Outlook 2003, 2000; Antivirus: McAfee, Symantec, TrendMicro; GFI Spam Filtering: Sophos, Sybari, Ashcom; Blackberry Enterprise Server (BES); All Dell, Compaq, and IBM Hardware; All Microsoft applications; VMWare; MS Clustering; Blade server technology
Certifications:
• MCSE - Exchange 5.5, 2000, and 2003
• MCSA - Microsoft Certified Systems Administrator
To Apply to this job go to http://www.GadBall.com or click here
C#/ASP.NET Developer in DALLAS, TX
We are seeking out .NET web software engineers to join our development team and work on cutting-edge solutions for the financial industry. Our environment is completely .NET/C#, Visual Studio 2005 and SQL Server 2005 running on a state-of-the-art VMWare virtual infrastructure. Developers also gain experience with Microsoft Team Foundation Server.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: A minimum of 5 years software web development experience on the .NET 2.0 platform. A results-oriented IT professional who thrives in a rapidly evolving, fast-paced environment. Familiar with Agile/XP software development methodologies. A passion for software development and enjoys staying abreast with the most current technologies. A knack for understanding the needs of the business and how IT can best support it with unique, effective and timely solutions. You will have designed and implemented at least one rich web application using DHTML and preferably AJAX. You will have implemented highly interactive and usable web GUIs yet be familiar with windows based GUI development as well. You will be joining a team to design, develop, support, extend, integrate and customize a state-of-the-art SOA of-the-shelf product while concurrently developing business critical applications with the end goal of bringing all systems in house. You will have the opportunity to integrate and develop custom solutions for some of the most cutting edge products from VOIP CTI to enterprise OCR solutions.
To Apply to this job go to http://www.GadBall.com or click here
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: A minimum of 5 years software web development experience on the .NET 2.0 platform. A results-oriented IT professional who thrives in a rapidly evolving, fast-paced environment. Familiar with Agile/XP software development methodologies. A passion for software development and enjoys staying abreast with the most current technologies. A knack for understanding the needs of the business and how IT can best support it with unique, effective and timely solutions. You will have designed and implemented at least one rich web application using DHTML and preferably AJAX. You will have implemented highly interactive and usable web GUIs yet be familiar with windows based GUI development as well. You will be joining a team to design, develop, support, extend, integrate and customize a state-of-the-art SOA of-the-shelf product while concurrently developing business critical applications with the end goal of bringing all systems in house. You will have the opportunity to integrate and develop custom solutions for some of the most cutting edge products from VOIP CTI to enterprise OCR solutions.
To Apply to this job go to http://www.GadBall.com or click here
Reputable medical company seeking a Telecom Business Analyst in DALLAS, TX
Expanding Medical Organization seeks motivated Telecom Business Analyst to assist in upgrading their telecom system and migrating to a Nortel VOIP solution. To ensure a successful deployment the organization needs a business analyst who will be able to gather the requirements from the end user, build a statement of work, and work individually and with the technical team to ensure the project is deployed correctly. The qualified candidate must have excellent customer service and communication skills as the end users are non-technical. The desired candidate needs to have 5+ years experience with Nortel Enterprise TDM and IP Systems. They will also need experience with 1000+ line systems as well as 5+ years Application Experience with Octel and Nortel voice mails systems. Additionally 5+ years of application experience with Nortel Symposium and Call Center systems is required as well as experience with large primary location install base. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: The qualified candidate needs to have 5+ years of Advanced VoIP. The qualified candidate must pass a background check and drug test.
To Apply to this job go to http://www.GadBall.com or click here
Experience: The qualified candidate needs to have 5+ years of Advanced VoIP. The qualified candidate must pass a background check and drug test.
To Apply to this job go to http://www.GadBall.com or click here
.NET Application Developer in Dallas, TX
For this contract-to-hire position, you will utilize your experience as a .NET Application Developer.
Your responsibilities will include:
Assisting in maintaining the internal assigned code development timeline
Communicating status and estimated completion dates
Coordinating with the Director of IT on design decisions and auditing
Ensuring timely completion of assigned deliverables
Reviewing bugs and action items
Enforcing relevant standards and practices
Communicating technical design and trade-off decisions to stakeholders
Monitoring milestones on major enhancements
Reviewing functional specifications
Deploying software to QA, Staging, and Production environments
Enforcing Quality Control processes
Reviewing unit test plans
Experience: 5+ years related work experience
Background with ASP, SQL Server, C#, and .NET
Hands-on experience with several technologies (C#, .NET, ASP.NET, ADO.NET, XML, XSLT, SQL, JavaScript, C, C++, COM/DCOM, HTML, IIS, MS SQL Server)
Solid presentation and organizational skills
Excellent communication skills
Associates degree
Bachelors degree in Computer Science is preferred
To Apply to this job go to http://www.GadBall.com or click here
Your responsibilities will include:
Assisting in maintaining the internal assigned code development timeline
Communicating status and estimated completion dates
Coordinating with the Director of IT on design decisions and auditing
Ensuring timely completion of assigned deliverables
Reviewing bugs and action items
Enforcing relevant standards and practices
Communicating technical design and trade-off decisions to stakeholders
Monitoring milestones on major enhancements
Reviewing functional specifications
Deploying software to QA, Staging, and Production environments
Enforcing Quality Control processes
Reviewing unit test plans
Experience: 5+ years related work experience
Background with ASP, SQL Server, C#, and .NET
Hands-on experience with several technologies (C#, .NET, ASP.NET, ADO.NET, XML, XSLT, SQL, JavaScript, C, C++, COM/DCOM, HTML, IIS, MS SQL Server)
Solid presentation and organizational skills
Excellent communication skills
Associates degree
Bachelors degree in Computer Science is preferred
To Apply to this job go to http://www.GadBall.com or click here
Customer Support in Dallas, TX
Provide phone support in a call center environment for a proprietary medical software/hardware. Must be computer literate and have good typing and communication skills. Training will be provided and there is an excellent opportunity for advancement.
Ajilon provides competitive wages and a great benefits package.
Experience: 5+ years customer support in a call center environment. Must be able to pass a 7 year background investigation and drug screen to be eligible for employment. Must have a stable work history.
Please attach a Word formatted resume.
To Apply to this job go to http://www.GadBall.com or click here
Ajilon provides competitive wages and a great benefits package.
Experience: 5+ years customer support in a call center environment. Must be able to pass a 7 year background investigation and drug screen to be eligible for employment. Must have a stable work history.
Please attach a Word formatted resume.
To Apply to this job go to http://www.GadBall.com or click here
Technical Helpdesk Associate Bilingual French in Dallas, TX
We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one or more of the following:
Must be fluent in French.
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
Applies understanding and knowledge of information systems products and services to assist users.
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
Coordinates referrals to appropriate technical, professional, or service personnel.
Receives and prioritizes issues and forwards using appropriate escalation procedures.
All other duties as assigned.
In addition to the above duties, the higher levels within this job family may also perform the following:
Provides functional or task leadership
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of resolution efforts
Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
Recommends system or process improvements, including procedures, training, and enhanced documentation
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
To Apply to this job go to http://www.GadBall.com or click here
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
May perform one or more of the following:
Must be fluent in French.
Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
Applies understanding and knowledge of information systems products and services to assist users.
Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
Coordinates referrals to appropriate technical, professional, or service personnel.
Receives and prioritizes issues and forwards using appropriate escalation procedures.
All other duties as assigned.
In addition to the above duties, the higher levels within this job family may also perform the following:
Provides functional or task leadership
Coordinates special projects and system upgrades
Briefs customers and/or management on the status of resolution efforts
Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel
Recommends system or process improvements, including procedures, training, and enhanced documentation
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
To Apply to this job go to http://www.GadBall.com or click here
Friday, April 25, 2008
.NET Application Developer in Dallas, TX
For this contract-to-hire position, you will utilize your experience as a .NET Application Developer.
Your responsibilities will include:
Assisting in maintaining the internal assigned code development timeline
Communicating status and estimated completion dates
Coordinating with the Director of IT on design decisions and auditing
Ensuring timely completion of assigned deliverables
Reviewing bugs and action items
Enforcing relevant standards and practices
Communicating technical design and trade-off decisions to stakeholders
Monitoring milestones on major enhancements
Reviewing functional specifications
Deploying software to QA, Staging, and Production environments
Enforcing Quality Control processes
Reviewing unit test plans
Experience: 5+ years related work experience
Background with ASP, SQL Server, C#, and .NET
Hands-on experience with several technologies (C#, .NET, ASP.NET, ADO.NET, XML, XSLT, SQL, JavaScript, C, C++, COM/DCOM, HTML, IIS, MS SQL Server)
Solid presentation and organizational skills
Excellent communication skills
Associates degree
Bachelors degree in Computer Science is preferred
To Apply to this job go to http://www.GadBall.com or click here
Your responsibilities will include:
Assisting in maintaining the internal assigned code development timeline
Communicating status and estimated completion dates
Coordinating with the Director of IT on design decisions and auditing
Ensuring timely completion of assigned deliverables
Reviewing bugs and action items
Enforcing relevant standards and practices
Communicating technical design and trade-off decisions to stakeholders
Monitoring milestones on major enhancements
Reviewing functional specifications
Deploying software to QA, Staging, and Production environments
Enforcing Quality Control processes
Reviewing unit test plans
Experience: 5+ years related work experience
Background with ASP, SQL Server, C#, and .NET
Hands-on experience with several technologies (C#, .NET, ASP.NET, ADO.NET, XML, XSLT, SQL, JavaScript, C, C++, COM/DCOM, HTML, IIS, MS SQL Server)
Solid presentation and organizational skills
Excellent communication skills
Associates degree
Bachelors degree in Computer Science is preferred
To Apply to this job go to http://www.GadBall.com or click here
Windows Systems Administrator in Dallas, TX
Our client based in Dallas, TX is currently seeking a mid-Level WinTel Systems Administrators to join their award winning team! This position is responsible for the support functions within the Information Technology department including the administration of multiple Windows server infrastructures. Hardware and software support for Windows NT/2000/2003 servers as well as electronic messaging support and Level 3 Help Desk escalation support. The ideal candidate will exercises independent and analytical judgment to solve complex problems requiring evaluation of identifiable factors. The Systems Administrator is also responsible for recommending and implementing new technology which will increase the company's productivity as well as benefit the company financially.
Responsibilities:
• Multi-platform support including software installation, configuration, and troubleshooting on Windows/Intel operating systems.
• Ensure optimization and tuning of server, file systems, capacity planning and appropriate replication.
• Administration and support of network including Active Directory, DHCP, DNS, and WINS software.
• Recommends and implements modifications to the server environment, including troubleshooting and replacement of faulty system hardware.
• Administer, install, configure, and maintain all Microsoft Exchange and related products including email scanning tools, Blackberry Enterprise Server, Virus Scanning Tools, Spam Filtering Tools, SMTP, IMAP, etc.
• Administer, install, configure, and maintain Virus scanning software.
• Strong ability to multitask and resolve issues with urgency.
• Maintain record, inventory, and documentation on all the above items.
• Provide Monitoring and reporting of the server infrastructure.
• Implement new technology and server strategies as required.
• Research escalated problems and provide solutions and escalate as necessary.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Skills:
• Thorough understanding, knowledge, and hands-on experience with the operation and optimization of Microsoft's messaging environments and operating systems in a large enterprise environment.
• Proficient use of virus scanning tools such as McAfee, Norton, etc. required.
• Must have 2-3 years proven experience as a server systems engineer.
• Technology used: Exchange Server 2003, 2000, 5.5; Outlook 2003, 2000; Antivirus: McAfee, Symantec, TrendMicro; GFI Spam Filtering: Sophos, Sybari, Ashcom; Blackberry Enterprise Server (BES); All Dell, Compaq, and IBM Hardware; All Microsoft applications; VMWare; MS Clustering; Blade server technology
Certifications:
• MCSE - Exchange 5.5, 2000, and 2003
• MCSA - Microsoft Certified Systems Administrator
To Apply to this job go to http://www.GadBall.com or click here
Responsibilities:
• Multi-platform support including software installation, configuration, and troubleshooting on Windows/Intel operating systems.
• Ensure optimization and tuning of server, file systems, capacity planning and appropriate replication.
• Administration and support of network including Active Directory, DHCP, DNS, and WINS software.
• Recommends and implements modifications to the server environment, including troubleshooting and replacement of faulty system hardware.
• Administer, install, configure, and maintain all Microsoft Exchange and related products including email scanning tools, Blackberry Enterprise Server, Virus Scanning Tools, Spam Filtering Tools, SMTP, IMAP, etc.
• Administer, install, configure, and maintain Virus scanning software.
• Strong ability to multitask and resolve issues with urgency.
• Maintain record, inventory, and documentation on all the above items.
• Provide Monitoring and reporting of the server infrastructure.
• Implement new technology and server strategies as required.
• Research escalated problems and provide solutions and escalate as necessary.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Skills:
• Thorough understanding, knowledge, and hands-on experience with the operation and optimization of Microsoft's messaging environments and operating systems in a large enterprise environment.
• Proficient use of virus scanning tools such as McAfee, Norton, etc. required.
• Must have 2-3 years proven experience as a server systems engineer.
• Technology used: Exchange Server 2003, 2000, 5.5; Outlook 2003, 2000; Antivirus: McAfee, Symantec, TrendMicro; GFI Spam Filtering: Sophos, Sybari, Ashcom; Blackberry Enterprise Server (BES); All Dell, Compaq, and IBM Hardware; All Microsoft applications; VMWare; MS Clustering; Blade server technology
Certifications:
• MCSE - Exchange 5.5, 2000, and 2003
• MCSA - Microsoft Certified Systems Administrator
To Apply to this job go to http://www.GadBall.com or click here
Oracle Financials SME in Dallas, TX
Our client is seeking an Oracle Financials SME on a permanent basis for a location in Dallas, TX. This Business Analyst / Subject Matter Expert will support the Oracle Financial Systems. This is a full time position that works closely with the Information Systems department and the Accounting department. For this position, you will support end-users by training them and solving any problems they may have.
Your responsibilities will include:
·Providing functional support/user assistance for the accounting month-end close
·Resolving cross-functional issues
·Testing of patches and upgrades
·Training and documenting processes
·Managing technical assistance requests (TAR) with Oracle
·Performing set-ups for all needed changes to Oracle
·Create and change/modify FSG Reports
·Update budgets as needed and create/update budget templates
·Provide ad hoc reports analysis as needed
·Vendor 1099 processing and reporting
·Provide around the clock support to users during close process (Many journal import issues)
·Knowledge of importing Fixed Assets and GL balances into Oracle for acquisitions.
·Update/modify journal mapping table for Ceridian.
·Create audit files with journal details that tie to the Trial Balance Reports.
REQUIREMENTS:
·5+ years related work experience
·Significant experience in the following Oracle Financial modules: Oracle General Ledger, Oracle Accounts Payables, Oracle Fixed Assets (11.5.10)
·Experience with (Oracle Reports = XML Publisher = BI Publisher)
·Experience with SQL queries and especially merging/consolidation of financial information from field operations and extracting data for loading into data warehouse/datamarts
·Understanding of the underlying table structure of the Oracle Financial Applications
·Knowledge of Microsoft applications (Word, Excel, Project, PowerPoint, Visio)
·Ability to define business requirements and identify system solutions
COMPENSATION:
Our client offers a very generous compensation package including:
·Competitive Salary
·401K
·Medical and Dental Coverage
·Flexible Spending Account
·Paid Time Off
·Life and Long Term Disability Coverage
Don't delay! For immediate consideration send your resume to today!
PLEASE NO THIRD PARTY AGENCIES/NO VISA HOLDERS
E/O/E
To Apply to this job go to http://www.GadBall.com or click here
Your responsibilities will include:
·Providing functional support/user assistance for the accounting month-end close
·Resolving cross-functional issues
·Testing of patches and upgrades
·Training and documenting processes
·Managing technical assistance requests (TAR) with Oracle
·Performing set-ups for all needed changes to Oracle
·Create and change/modify FSG Reports
·Update budgets as needed and create/update budget templates
·Provide ad hoc reports analysis as needed
·Vendor 1099 processing and reporting
·Provide around the clock support to users during close process (Many journal import issues)
·Knowledge of importing Fixed Assets and GL balances into Oracle for acquisitions.
·Update/modify journal mapping table for Ceridian.
·Create audit files with journal details that tie to the Trial Balance Reports.
REQUIREMENTS:
·5+ years related work experience
·Significant experience in the following Oracle Financial modules: Oracle General Ledger, Oracle Accounts Payables, Oracle Fixed Assets (11.5.10)
·Experience with (Oracle Reports = XML Publisher = BI Publisher)
·Experience with SQL queries and especially merging/consolidation of financial information from field operations and extracting data for loading into data warehouse/datamarts
·Understanding of the underlying table structure of the Oracle Financial Applications
·Knowledge of Microsoft applications (Word, Excel, Project, PowerPoint, Visio)
·Ability to define business requirements and identify system solutions
COMPENSATION:
Our client offers a very generous compensation package including:
·Competitive Salary
·401K
·Medical and Dental Coverage
·Flexible Spending Account
·Paid Time Off
·Life and Long Term Disability Coverage
Don't delay! For immediate consideration send your resume to today!
PLEASE NO THIRD PARTY AGENCIES/NO VISA HOLDERS
E/O/E
To Apply to this job go to http://www.GadBall.com or click here
Senior Field Technician in Dallas, TX
Our Addison, TX client is seeking a temp to possible hire Senior Field Technician. If working in a creative and dynamic environment where expansions, migrations and enhancements are crucial, this is the great opportunity you have been looking for.Requirements:MUST have actual hands on experience with the following:Hardware TroubleshootingMicrosoft Windows 2000 ProfessionalMicrosoft 2000 ServerMicrosoft 2003 Server (complete implementation)Microsoft 2003 Exchange Server (troubleshooting)Microsoft IISDNSRAID ExperienceRouter Experience (Linksys, Netgear, SMC,)All aspects of network troubleshooting4 yrs min experience required Preferred MCSE Extremely well motivated Self-starter Must work independently and efficiently Very detail orientated Good communicator (including documentation) Great personal skills. Mac experience a plus Trend Micro applications experience a plus Linux Experience a plus Watchguard firewall experience is a plusReliable transportation required and must pass background check, and drug test.Apply Herehttp://www.maxhire.net/cp/?E55F65361E43717B7D50126539511B69482C77Frontline Source Group is proud to be a Platinum Sponsor of JoberTalk.Com! This is a new "Human Resource Social Networking Board" where you will be able to network, search for career opportunities and listen 24/7 to podcast feeds and live broadcasts regarding employment. Check it out and Sign Up to be a part of this new Career Social Networking Site.... www.JoberTalk.comPlease visit us on the web at www.frontlinesourcegroup.com Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.Frontline Source Group is one of the fastest growing Information Technology, Accounting, Legal, Human Resource, Administrative and Clerical staffing and direct hire firms with offices throughoutTexas, with locations in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land and The Woodlands Frontline specializes in matching top talent with companies for direct, contract and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.
To Apply to this job go to http://www.GadBall.com or click here
To Apply to this job go to http://www.GadBall.com or click here
Worldwide technology company seeking programmer analyst in DALLAS, TX
Worldwide Technology Company seeking programmer analyst. Candidate will participate proactively in designing high quality efficient ETL processes and applications moving large volumes of data. They will closely with data architects to profile and review source system data. Candidate will develop high quality efficient ETL environments utilizing Informatica and perform ETL application monitoring and performance tuning activities. They will participate with business units in the planning and requirements gathering to design, develop and maintain best practice standards and procedural guidelines. Duties will include analyzing, designing, writing program code, testing documents and implementing functionally. Candidate must have excellent communication, planning and requirements processing skills as well as exceptional time management skills. Candidate should be comfortable in a fast paced environment, managing multiple projects simultaneously.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Intermediate ETL Extract Transform Load, Intermediate Oracle, Intermediate Oracle PL/SQL, Intermediate T-SQL, Intermediate Shell (All Versions), Intermediate Perl, Intermediate Informatica.
To Apply to this job go to http://www.GadBall.com or click here
Experience: Intermediate ETL Extract Transform Load, Intermediate Oracle, Intermediate Oracle PL/SQL, Intermediate T-SQL, Intermediate Shell (All Versions), Intermediate Perl, Intermediate Informatica.
To Apply to this job go to http://www.GadBall.com or click here
Tier 1 Helpdesk Analyst in Dallas, TX
A premier North Dallas client of Robert Half Technology is currently looking for a seasoned Helpdesk Analyst Tier 1 to join their internal helpdesk. The ideal candidate will be able to handle 30-40 calls a day ranging from Routers, VPN, Active Directory User Administration, to general XP and Office related issues. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Technical Requirements:
Must Haves:
• Windows XP OS experience
• Office XP troubleshooting experience
• MS Internet Explorer
• VPN
• Remote Access | Network Stream or Net Meeting
• Active Director | Password Resets
• General network connectivity issues
• 1+ years of solid Helpdesk experience
Bonuses:
• Active Directory | User Administration
• Lotus Notes R6
To Apply to this job go to http://www.GadBall.com or click here
Experience: Technical Requirements:
Must Haves:
• Windows XP OS experience
• Office XP troubleshooting experience
• MS Internet Explorer
• VPN
• Remote Access | Network Stream or Net Meeting
• Active Director | Password Resets
• General network connectivity issues
• 1+ years of solid Helpdesk experience
Bonuses:
• Active Directory | User Administration
• Lotus Notes R6
To Apply to this job go to http://www.GadBall.com or click here
Desktop Support Technician in Dallas, TX
Our client based in Dallas, TX is currently interviewing for a Desktop Support Technician who will perform general maintenance tasks, troubleshoot and repair computer systems and peripheral equipment throughout their organization. The ideal candidate will have experience with Dell Laptops and Desktops, Blackberry Handheld and Server experience, along with general hardware and peripheral troubleshooting experience. The Desktop Support Analyst will be responsible for, evaluate, prioritize and document technical support requests via e-mail or over the phone. Load and configure software requests such as Norton Anti Virus, Microsoft Office, VPN, Networking Software, and other applications as requested by end users. Provide assistance to users for problems or questions with hardware, software or network related issues. Install hardware such as memory, hard drives, modems and other equipment as necessary. Order appropriate hardware and software as needed.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Skills:
• Desktop/Laptop Systems Configuration, Installation, Troubleshooting experience (Windows 2000-XP)
• Active Directory experience (moves, adds, changes)
• Application Support Experience (MS Office/Outlook, Access)
• PC Imaging experience utilizing Norton Ghost software
• Experience using trouble ticketing systems such as Remedy, Heat or TrackIT.
• Blackberry Handheld configuration & troubleshooting
• Excellent communication skills
Required Certifications:
• A+
• N+
• MCDST Certification a plus
To Apply to this job go to http://www.GadBall.com or click here
Experience: Required Skills:
• Desktop/Laptop Systems Configuration, Installation, Troubleshooting experience (Windows 2000-XP)
• Active Directory experience (moves, adds, changes)
• Application Support Experience (MS Office/Outlook, Access)
• PC Imaging experience utilizing Norton Ghost software
• Experience using trouble ticketing systems such as Remedy, Heat or TrackIT.
• Blackberry Handheld configuration & troubleshooting
• Excellent communication skills
Required Certifications:
• A+
• N+
• MCDST Certification a plus
To Apply to this job go to http://www.GadBall.com or click here
.NET Application Developer in Dallas, TX
For this contract-to-hire position, you will utilize your experience as a .NET Application Developer.
Your responsibilities will include:
Assisting in maintaining the internal assigned code development timeline
Communicating status and estimated completion dates
Coordinating with the Director of IT on design decisions and auditing
Ensuring timely completion of assigned deliverables
Reviewing bugs and action items
Enforcing relevant standards and practices
Communicating technical design and trade-off decisions to stakeholders
Monitoring milestones on major enhancements
Reviewing functional specifications
Deploying software to QA, Staging, and Production environments
Enforcing Quality Control processes
Reviewing unit test plans
Experience: 5+ years related work experience
Background with ASP, SQL Server, C#, and .NET
Hands-on experience with several technologies (C#, .NET, ASP.NET, ADO.NET, XML, XSLT, SQL, JavaScript, C, C++, COM/DCOM, HTML, IIS, MS SQL Server)
Solid presentation and organizational skills
Excellent communication skills
Associates degree
Bachelors degree in Computer Science is preferred
To Apply to this job go to http://www.GadBall.com or click here
Your responsibilities will include:
Assisting in maintaining the internal assigned code development timeline
Communicating status and estimated completion dates
Coordinating with the Director of IT on design decisions and auditing
Ensuring timely completion of assigned deliverables
Reviewing bugs and action items
Enforcing relevant standards and practices
Communicating technical design and trade-off decisions to stakeholders
Monitoring milestones on major enhancements
Reviewing functional specifications
Deploying software to QA, Staging, and Production environments
Enforcing Quality Control processes
Reviewing unit test plans
Experience: 5+ years related work experience
Background with ASP, SQL Server, C#, and .NET
Hands-on experience with several technologies (C#, .NET, ASP.NET, ADO.NET, XML, XSLT, SQL, JavaScript, C, C++, COM/DCOM, HTML, IIS, MS SQL Server)
Solid presentation and organizational skills
Excellent communication skills
Associates degree
Bachelors degree in Computer Science is preferred
To Apply to this job go to http://www.GadBall.com or click here
Manager of Application Development UI in Dallas, TX
The Manager of Application Development UI will oversee a department with 4-6 direct reports.
Candidates must have Management experience in application development and User Interface.
They must have strong experience in ecommerce and infrastructure development.
Candidates must have experience hosting multi-tenant architecture.
SCN Development experience is strongly preferred.
Experience: call for details
To Apply to this job go to http://www.GadBall.com or click here
Candidates must have Management experience in application development and User Interface.
They must have strong experience in ecommerce and infrastructure development.
Candidates must have experience hosting multi-tenant architecture.
SCN Development experience is strongly preferred.
Experience: call for details
To Apply to this job go to http://www.GadBall.com or click here