The role of the Dialer Support Analyst is to provide technical and operational assistance for the predictive dialers. This includes both production support (resolving TRs to support daily business operations) and project support (managing development and implementation of system installations, changes, upgrades and enhancements). The Dialer Support Analyst will partner with Operations, other IT groups, and vendors to troubleshoot, diagnose and resolve production problems; and gather requirements, facilitate design decisions and manage development, testing and implementation of project requests. TR and project efforts must comply with SLAs and standards for project control and documentation.
Accountabilities include but are not limited to:
Provide primary and secondary on-call coverage (24/7) for dialer TRs
Gather necessary data / examples to diagnose problem
When appropriate, open and manage vendor support requests
Develop or determine problem resolution
Test resolution on development system
Obtain operational approval of test results and implementation plan
Follow IT change implementation requirements
Participate in required conference calls for severity 1 issues
Ensure prompt resolution and SLA compliance
Concurrently lead or support multiple project requests (SOWs & TPRs)
Apply standard project management methodologies and tools
Assess project deliverables, identify critical paths and dependencies
Estimate time and cost requirements
Establish project plan, project schedule (including all key milestones), and risk / contingency plans
Develop end to end project test plans
Coordinate scheduling and implementation of project solution
Maintain and update project documentation (project schedule, issue log, meeting minutes, etc.)
Serve as the main client contact for duration of the assigned project
Provide timely status updates on assigned TRs and projects
Experience:
Business Expertise: Working knowledge of Collections policies, processes and procedures; project management skills
Technical Knowledge: Working knowledge of predictive dialer operations and architecture, Unix and Sybase skills, telephony and networks
Education / Experience: Associates degree from a technical school or equivalent experience
Customer Focus: Attention to details to ensure highest quality of customer satisfaction
Planning: Strong organizational skills
Travel - under 25%
To Apply to this job go to http://www.GadBall.com or click here
Saturday, November 03, 2007
Java / J2EE Developer (Contract) in Dallas, TX
Experience:
Preferred:
To Apply to this job go to http://www.GadBall.com or click here
Senior Cache System Administrator in Dallas, TX
Will install, configure, test and support the Cache environments on HP VMS based systems needed for the LIS conversion from DSM to Cache. This is to include, but not limited to, development, validation, unit test and production Cache environments.
Experience: Extensive experience in technical project management, Cache database configuration and administration including hardware setup, product installation, database configuration, ECP and network configuration, and security setup. The consultant must be a senior level self-starter and should have experience with most or all of the following: Current versions of Cache and VMS; HP Alpha/Integrity Server hardware; VMS clusters; and production support of large Cache environments supporting multi-tier architecture.
*This is a Senior Cache System Administration position; this is not a programming position, but candidates with substantial system administration and programming experience will be considered.
To Apply to this job go to http://www.GadBall.com or click here
Experience: Extensive experience in technical project management, Cache database configuration and administration including hardware setup, product installation, database configuration, ECP and network configuration, and security setup. The consultant must be a senior level self-starter and should have experience with most or all of the following: Current versions of Cache and VMS; HP Alpha/Integrity Server hardware; VMS clusters; and production support of large Cache environments supporting multi-tier architecture.
*This is a Senior Cache System Administration position; this is not a programming position, but candidates with substantial system administration and programming experience will be considered.
To Apply to this job go to http://www.GadBall.com or click here
IT Project Manager in Dallas, TX
Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!
Position is Project Manager, Open Systems Engineering
-Lead projects and process improvement initiatives for our midrange technical support organization
-Initial focus will be on Compliance and process improvement initiatives;
-Security and Audit (compliance for ACS security policies, server hardening, SAS70 and Sarbanes-Oxley audit requirements)
-ITIL best practices and ISO 20000 compliance for existing ACS standards
Requirements:
-Proven leadership skills; management, team leadership or project management
-PM certification not required but would be a plus.
-Experience leading technical projects is an important requirement.
-Strong administration skills; organizational, work multiple tasks and priorities
-Excellent interpersonal skills and communication skills; written and verbal, negotiation, communication on multiple levels to technical staff, line management and executive management
-IT Technical background; either systems support, PM for technical projects or management role in technical environment
-OSE supports UNIX servers for the AIX, HP-UX, Solaris and Linux operating systems. We also support OpenVMS and iSeries/AS400 servers.
-Experience in support or management for a midrange computing environment is critical
-The most important technical requirement is for the candidate to understand the type of work done by systems administrators and the major components of the midrange computing environment and how they integrate (servers, SAN storage, network, backup)
ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
To Apply to this job go to http://www.GadBall.com or click here
Position is Project Manager, Open Systems Engineering
-Lead projects and process improvement initiatives for our midrange technical support organization
-Initial focus will be on Compliance and process improvement initiatives;
-Security and Audit (compliance for ACS security policies, server hardening, SAS70 and Sarbanes-Oxley audit requirements)
-ITIL best practices and ISO 20000 compliance for existing ACS standards
Requirements:
-Proven leadership skills; management, team leadership or project management
-PM certification not required but would be a plus.
-Experience leading technical projects is an important requirement.
-Strong administration skills; organizational, work multiple tasks and priorities
-Excellent interpersonal skills and communication skills; written and verbal, negotiation, communication on multiple levels to technical staff, line management and executive management
-IT Technical background; either systems support, PM for technical projects or management role in technical environment
-OSE supports UNIX servers for the AIX, HP-UX, Solaris and Linux operating systems. We also support OpenVMS and iSeries/AS400 servers.
-Experience in support or management for a midrange computing environment is critical
-The most important technical requirement is for the candidate to understand the type of work done by systems administrators and the major components of the midrange computing environment and how they integrate (servers, SAN storage, network, backup)
ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
To Apply to this job go to http://www.GadBall.com or click here
Midrange Systems and Storages in Dallas, TX
Affiliated Computer Services, Inc., ACS, is a global FORTUNE 500 company with more than 55,000 plus people working together to support client operations in nearly 100 countries. By providing business process outsourcing, human resources outsourcing and information technology solutions to world-class commercial and government clients, ACS offers its associates vast opportunities to succeed. Recognized worldwide for generating possibilities and creating solutions, ACS welcomes you to become part of our growing team. Join our mission and vision for the future. Thank you for your interest!
May perform one or more of the following:
Designs and implements system requirements for customers and analyzes existing systems.
Installs and maintains mainframe, midrange, or NT operating systems and related software to ensure stable performance.
Evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility.
Develops, tests, installs, and modifies computer software for operating systems, compilers, utilities, multiprogramming, and telecommunications systems.
Develops and installs programs for large-scale or high volume transactions requiring IBM/MVS or similar mainframe processing.
Develops and installs programs to support general business applications.
Develops programs on midrange computers such as the IBM AS/400 or UNIX based mini/midrange computers.
Evaluates and installs database management systems.
Plans computerized databases, including base definition, structure, documentation, long-range requirements, operational guidelines and protection.
All other duties as assigned.
ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
To Apply to this job go to http://www.GadBall.com or click here
May perform one or more of the following:
Designs and implements system requirements for customers and analyzes existing systems.
Installs and maintains mainframe, midrange, or NT operating systems and related software to ensure stable performance.
Evaluates system specifications, input/output processes, and working parameters for hardware/software compatibility.
Develops, tests, installs, and modifies computer software for operating systems, compilers, utilities, multiprogramming, and telecommunications systems.
Develops and installs programs for large-scale or high volume transactions requiring IBM/MVS or similar mainframe processing.
Develops and installs programs to support general business applications.
Develops programs on midrange computers such as the IBM AS/400 or UNIX based mini/midrange computers.
Evaluates and installs database management systems.
Plans computerized databases, including base definition, structure, documentation, long-range requirements, operational guidelines and protection.
All other duties as assigned.
ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
To Apply to this job go to http://www.GadBall.com or click here
Java / J2EE Developer (Contract) in Dallas, TX
Experience:
Preferred:
To Apply to this job go to http://www.GadBall.com or click here