Friday, December 29, 2006

CALL CENTER SERVICES REPRESENTATIVE in Dallas, TX

SUMMARY
The successful candidate will work from their home interfacing with customers via inbound and outbound calls or the Internet for the purposes of trouble-shooting and resolving routine customer DSL issues

WORK ENVIRONMENT
. Work from home using your computer and home telephone to solve customer problems, order services, and check the status of orders and maintenance
. Specific, mandatory training will be provided in a classroom environment located in the Dallas/Houston metropolitan areas
. Full-time schedule, 8 hours per day

RESPONSIBILITIES Tasks, functions, deliverables, etc.:
. Greet customers in a courteous, friendly and professional manner using standardized procedures
. Enter customer orders efficiently and accurately; update customer files as appropriate
. Respond to customer requests by providing accurate information
. Listen attentively to customer needs and concerns; demonstrate empathy
. Respond to customer complaints and inquiries by carefully listening to customer and then providing an accurate and appropriate solution using training materials and scripts provided
. Stay current on products, pricing, promotions, procedures and policies
. Communicate effectively to ensure high quality and timely resolution of customer requests

SPECIAL REQUIREMENTS
. Must have a quiet home-office environment to take calls uninterrupted during your scheduled working hours
. Must own a PC-compatible computer with Windows XP or 2000
. Must have DSL or Cable high-speed Internet service in the home
. Must have or be willing to add a second phone line in the home for call center work exclusively

Experience: . Minimum 1 year inbound or outbound call center experience troubleshooting technical call types, preferably troubleshooting customer DSL issues
. High school diploma or GED, with a combination of some college education and work experience
. Must have experience using Microsoft Office Applications, the Internet and Microsoft Internet Explorer
. Type 40 wpm on a computer
. Ability to effectively communicate on the phone in an understandable manner in English

To Apply to this job go to http://www.GadBall.com or click here

Eclipsys Programmer in Dallas, TX

Multiple positions.

Looking for technical support people with Eclipsys, especially Programmer/Analysts types that are specific to making module changes. MLM is one of the modules.

Must have Hospital experience

Must have worked on Application support and have been a part of an application role-out implementation. Application support = being able to manipulate the application, troubleshoot, debug, and customize, etc.

Will consider the following applications experience as well as Eclipsys:
GE Centricity (formerly CareCast)
Meditech
SMS
Epic

Will consider you if you have been on an Application Implementation team for any of the above, although Eclipsys experience is preferred.
To Apply to this job go to http://www.GadBall.com or click here

Sr. Security Analyst in Dallas, TX

An intermediate-level professional, the Information Security Analyst is a qualified contributor who supports the fulfillment of the company vision by administering and maintaining the security systems and processes to protect the integrity, confidentiality and availability of ACS' information resources. Provides technical support to users/clients ensuring adherence to security procedures.

REPESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*

Evaluate new projects and applications particularly as they relate to network security architecture and design.

Review and analysis of business risks and creation of security requirements and controls

Recommend and implement security product requirements, policy and procedure and develop a security roadmap for current and future services and systems.

Directing the groups responsible for managing the systems to correct security vulnerabilities and bring systems into compliance with the standards.

Improve awareness of existing and new security.

Assist in the update of recovery plans and procedures as needed.

Work under general direction, within the parameters of company policies and procedures. To Apply to this job go to http://www.GadBall.com or click here

Security Analyst in Dallas, TX

An intermediate-level professional, the Information Security Analyst is a qualified contributor who supports the fulfillment of the company vision by administering and maintaining the security systems and processes to protect the integrity, confidentiality and availability of ACS' information resources. Provides technical support to users/clients ensuring adherence to security procedures.

REPESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*

Evaluate new projects and applications particularly as they relate to network security architecture and design.

Review and analysis of business risks and creation of security requirements and controls

Recommend and implement security product requirements, policy and procedure and develop a security roadmap for current and future services and systems.

Directing the groups responsible for managing the systems to correct security vulnerabilities and bring systems into compliance with the standards.

Improve awareness of existing and new security.

Assist in the update of recovery plans and procedures as needed.

Work under general direction, within the parameters of company policies and procedures. To Apply to this job go to http://www.GadBall.com or click here

Associate Partner - SAP Financial Management in Dallas, TX

Practice Group - Searchco Technology (sm)

Position Title - Associate Partner - SAP Financial Management

- Functional Specialty SAP
- Industry Technology (Business Consulting Services)
- Target Salary 200,000 to 224,000
- Bonus Potential % n/a
- Paid in Local Currency USD - United States Dollars
- Region Southwest
- City Dallas
- State or Province TX - Texas
- Zip Code 75201
- Country US - United States
- Language Spoken English
- Travel Required 100%
- Virtual Yes
- Relocation No
- Position Type Full-time
- Clearance No
- Accept H1-B Yes
- Experience Required 5 - 10 Years
- Desired Education Bachelors Degree

Company Description

Our client is a recognized leader in consulting and information technology services. They successfully partner with companies to provide high level consulting and end-to-end business solutions through applications development, systems integration, outsourcing, and product engineering services. The company has an outstanding reputation for customer and employee satisfaction and retention and is consistently recognized as one of the best companies to work for. Through this success they are changing the business landscape in today's competitive business world.

Job Description

The Associate Partner is expected to have the proven experience in the ability to drive a consulting book of business and knowledge needed to ensure the successful delivery of consulting services to a client, leading to high client satisfaction. Will have demonstrated leadership on strategy engagements supporting the development and implementation of client strategy. Expected to contribute to the development of other consultants and establish long-term relationships with clients, which includes selling work. Must function as both a team member and senior leader in a time-compressed, highly dynamic, and potentially ambiguous client situation to ensure sales, milestones, and deliverables are achieved. Must have experience in selling and delivering SAP applications consulting assignments to Distribution clients. Proven ability to deal with C-level client executives. Experience of dealing with SAP Corporation during project execution and an ability to navigate this organization. Ability to manage projects and sales pursuits in parallel. Previous history of SAP project delivery (5+ full, life-cycle implementations) roles leading large teams is desirable. Need to have strong experience working with Distribution clients including Retail, Consumer Packaged Goods, Life Sciences and Travel & Transportation industries.

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MUST HAVE Requirements

1) Selling and delivering SAP applications consulting assignments to Distribution clients. 2) Strong experience dealing with C-level client executives 3) Experience dealing with SAP Corporation during project execution 4) Previous history of SAP project delivery (5+ full, life-cycle implementations) 5) Ability to manage projects and sales pursuits simultaneously 6) Strong leadership, management, consulting, sales and delivery skills.

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Please reference Job Code DFB014208DTX in your reply.

Please address how your experience meets the MUST HAVE requirements in your cover letter, and include your current compensation. Responses received that do not address these requirements WILL NOT be considered.

About...

Searchco provides executive search, recruiting, and consulting services for the world's leading companies. Visit us on the web at www.searchco.net

Members of Searchco do not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.

- Recruiter Name Ferris, David, US - Bloomfield Hills, MI
- A member of the Searchco Network
- Agency Office US - Searchco of Bloomfield Hills, MI
- Recruiter Phone 877.898.9880
To Apply to this job go to http://www.GadBall.com or click here

SAP Associate Partner- Supply Chain in Dallas, TX

Practice Group - Searchco Technology (sm)

Position Title - SAP Associate Partner- Supply Chain

- Functional Specialty SAP
- Industry Technology (Business Consulting Services)
- Target Salary 145,000 to 200,000
- Bonus Potential % n/a
- Paid in Local Currency USD - United States Dollars
- Region Virtual - Any City, Any State**
- City Any City, Any State
- State or Province Virtual Travel
- Zip Code Any
- Country US - United States
- Language Spoken English
- Travel Required 100%
- Virtual Yes
- Relocation No
- Position Type Full-time
- Clearance No
- Accept H1-B No
- Experience Required 3 - 5 Years
- Desired Education Bachelors Degree

Company Description

Our client is a recognized leader in consulting and information technology services. They successfully partner with companies to provide high level consulting and end-to-end business solutions through applications development, systems integration, outsourcing, and product engineering services. The company has an outstanding reputation for customer and employee satisfaction and retention and is consistently recognized as one of the best companies to work for. Through this success they are changing the business landscape in today's competitive business world.

Job Description

Seeking an SAP Associate Partner to be focused on selling and leading delivery efforts in the Supply Chain- Industrial Manufacturing Industry area.

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MUST HAVE Requirements

1) Candidates must have experience in implementing and managing major SAP R/3 implementation projects, with experience in implementing version 4.7. 2) Deep Project Management experience (5+ years managing large project teams). 3) Candidates must have deep manufacturing industry experience. An individual being considered for this role should possess expertise in the management of major ($10M+) SAP projects for any of the major manufacturing industries . 4) Must have a minimum of 3 full life cycle SAP implementations as project manager. The individual should have a broad understanding of SAP functionality and experience implementing/managing SAP projects in one or more of the manufacturing industries. 5) Experience in the selling major SAP implementation consulting projects also required. They must be able to understand, establish and manage the scope and quality of these SAP implementation projects 6) Open to 100% travel.

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Please reference Job Code DFB021364V in your reply.

Please address how your experience meets the MUST HAVE requirements in your cover letter, and include your current compensation. Responses received that do not address these requirements WILL NOT be considered.

About...

Searchco provides executive search, recruiting, and consulting services for the world's leading companies. Visit us on the web at www.searchco.net

Members of Searchco do not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.

- Recruiter Name Ferris, David, US - Bloomfield Hills, MI
- A member of the Searchco Network
- Agency Office US - Searchco of Bloomfield Hills, MI
- Recruiter Phone 877.898.9880
To Apply to this job go to http://www.GadBall.com or click here

Siebel Analytics Consultant - Distribution CRM in Dallas, TX

Practice Group - Searchco Technology (sm)

Position Title -Siebel Analytics Consultant - Distribution CRM

- Functional Specialty Data Warehousing
- Industry Technology (Business Consulting Services)
- Target Salary 75,000 to 95,000
- Bonus Potential % n/a
- Paid in Local Currency USD - United States Dollars
- Region Any City, Any State
- City Any City, Any State
- State or Province Virtual Travel
- Zip Code Any
- Country US - United States
- Language Spoken English
- Travel Required 100%
- Virtual Yes
- Relocation No
- Position Type Full-time
- Clearance No
- Accept H1-B Yes
- Experience Required 5 - 10 Years
- Desired Education Bachelors Degree

Company Description

Our client is a recognized leader in consulting and information technology services. They successfully partner with companies to provide high level consulting and end-to-end business solutions through applications development, systems integration, outsourcing, and product engineering services. The company has an outstanding reputation for customer and employee satisfaction and retention and is consistently recognized as one of the best companies to work for. Through this success they are changing the business landscape in today's competitive business world.

Job Description

The Siebel Analytics Application Consultant will participate in analysis, design, development and implementation of Siebel Analytics solutions for Distribution Sector clients. 3+ years experience with Siebel Analytics - Experience with data warehousing, data management, data modeling - Strong technical knowledge of Siebel Analytics AD tools, dashboards (Sales, Service, Marketing, etc.), configuring report level security, metadata tools, and user interface designs. Minimum 5 years technical experience specifically in business intelligence tools focused on data modeling, meta data, and user interface. - Strong technical understanding of CRM process flows and how they relate to establishing data warehousing, data management, and analytic architectures. Major Field of Study: Bachelors 3+ years experience with Siebel Analytics. Experience with data warehousing, data management, data modeling.

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MUST HAVE Requirements

1) 3+ years experience with Siebel Analytics - Experience with data warehousing, data management, data modeling. 2) Minimum 5 years technical experience specifically in business intelligence tools focused on data modeling, meta data, and user interface. 3) Siebel 7 certification. 4) Big 4 consulting experience or similar 5) Strong technical knowledge of Siebel Analytics AD tools, dashboards (Sales, Service, Marketing, etc.), configuring report level security, metadata tools, and user interface designs.

****************************

Please reference Job Code DFB017707V in your reply.

Please address how your experience meets the MUST HAVE requirements in your cover letter, and include your current compensation. Responses received that do not address these requirements WILL NOT be considered.

About...

Searchco provides executive search, recruiting, and consulting services for the world's leading companies. Visit us on the web at www.searchco.net

Members of Searchco do not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class.

- Recruiter Name Ferris, David, US - Bloomfield Hills, MI
- A member of the Searchco Network
- Agency Office US - Searchco of Bloomfield Hills, MI
- Recruiter Phone 877-898-9880
To Apply to this job go to http://www.GadBall.com or click here

Thursday, December 28, 2006

IT Support Analyst - .Net C# Biztalk SQL in Dallas, TX

Our Downtown Dallas client is looking to hire an IT Support Analyst for a 6 month contract to possible hire.

The IT Support Analyst will execute approved application development and support of custom applications, external websites, and the corporate intranet. This may include any phase of the process including analysis, design, development, support, maintenance, administration, and testing activities.

Responsibilities:

" Work under the direction of Application Development Manager or Senior IT Support Analyst
" Development of custom applications
" Development of external websites
" Administration of the corporate intranet
" Development of interfaces between custom applications and other systems
" Provide necessary training and documentation for custom applications
" Day-to-day support and administration of custom applications, external websites, and the corporate intranet
" Ensure production issues are addressed and closed in a timely manner
" Communicate with other members of the team on status and issues

Qualifications:

" Strong technical knowledge of web development
" C# .NET experience with Visual Studio 2003+
" SQL Server experience
" FrontPage or Dreamweaver experience is required
" A working knowledge of SharePoint
" BizTalk and K2.NET experience is beneficial
" Excellent communication skills (verbal and written)
" Capable of working independently with minimal supervision
" Bachelor's degree is required

Please visit us on the web at http://www.frontlinesourcegroup.com
Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Client will not sponsor visas.

Frontline Source Group is one of the fastest growing Information Technology, Accounting, Legal, Human Resource and Administrative staffing and direct hire placement firms with offices in Austin Dallas Fort Worth and Houston Texas.

Frontline specializes in matching top talent with companies for direct hire, contract and contract-to-hire placements. We work with clients and candidates in all areas of North America.

To Apply to this job go to http://www.GadBall.com or click here

.Net Developer with Speech Server Expertise in Dallas, TX

Genesis10 is a business and technology consulting company specializing in project management, business analysis, business transformation and large-scale systems infrastructure and application integration. Genesis10 services a variety of industries including banking and financial services, insurance, energy, manufacturing, healthcare, telecommunications and more.

At Genesis10, we recognize that our consultants are our most powerful resource. Selecting only the most talented and experienced consultants provides our clients with the best the industry has to offer. We take pride in attracting the world's finest business and technology consultants.

Genesis10 has an immediate need for a strong .Net Developer with Speech Server expertise for a major client in the Dallas area. This is a one year project with the definite possibility of converting to full-time. Working remote may be an option. Experience: Required Experience/Skills

- Strong .NET and Microsoft Speech Server expertise.
- Specifically someone who has worked on Microsoft Speech Server 2004 R2 and the beta release of Microsoft Speech Server 2007 aka OCS.
- Experiene with the following: C#, ADO.net, Asp.net, SQL SVR 2000/2005, SQL RS and RDL.

Genesis10 Benefits:

- Vacation
- Paid Holidays, personal days, sick days
- Medical & Dental Insurance
- 401K
- Disability, AD&D
- Life Insurance

Hopefully this opportunity sounds different than most. Genesis10 wants you to join their winning team! Turn your interest into action and click on apply now. The only way to learn more is by taking the next step. To Apply to this job go to http://www.GadBall.com or click here

C# Developer - 14 positions open! in Dallas, TX

Work in core Microsoft development tools: C#, VB.NET and Visual C++ / VC++. You will likely get the chance to work in all 3!

80% of this company's applications are currently written in VC++, and 20% are writtin in C# or VB.NET. The VC++ apps are being re-written in C# and VB.NET.

We have 14 positions open between Dallas, TX and Houston, TX! Dallas, TX - based employees can expect heavier travel than the Houston, TX - based employees.

Consultants have a strong desire for continuous learning and growth of technical and business skills. Since the majority of the work is done on client site, the role involves extensive user interaction and requires excellent problem solving and interpersonal skills.

Some of the specific roles and responsibilities one could expect are as follows:
  • Working on site with clients on a daily basis
  • Participating in the design, development, implementation, testing, and maintenance of a software solution
  • Working closely with our development center to integrate release software into client environments
  • Providing guidance, mentoring, and support for less experienced consultants
  • Potentially managing small project teams on established activities or as a sub part of larger projects
    Experience:
  • US Citizen or US Permanent Resident
  • Open to travel (travel comes in chunks where you will travel each week for 3 months, then perhaps not at all for a year)
  • Solid job stability (2-3 years minimum in each job)
  • Bachelors degree
  • Excellent image and presentation skills
  • 3+ years C#, VB.NET and/or Visual C++ development
  • SQL complex querying
  • Long-term goals of project management and system building
  • Motivation to take on more responsibility, entrepreneurial skills, and an interest to help grow and develop client relationships To Apply to this job go to http://www.GadBall.com or click here
  • Asset and Config Mgmt Sys Analyst, Technology Mgr in Dallas, TX

    The Asset and Configuration Management Systems Analysts and Technology Manager is responsible for oversight and creation of Asset Management processes and tool enhancement recommendations. This role is also responsible for solution design for transitioning new clients into the asset and configuration management environment, including required documentation and general and technical design specifications. This role is also responsible for process development for utilization of asset and configuration management related tools and works closely with Implementation Managers in developing proper plans, documentation, and training for new client transitions.

    This individual will have responsibility for oversight of the Asset Management Business Analyst role and will be responsible for cataloging and tracking asset management system related production issues and working with the development team on enhancements. To Apply to this job go to http://www.GadBall.com or click here

    PeopleSoft HCM Application Specialist in Dallas, TX

    BearingPoint, Inc. (NYSE-BE) is one of the world's largest Management and Technology Consulting companies dedicated to aligning business and systems to empower Global 2000 companies and government organizations.

    The BearingPoint Managed Services Team is currently searching for a PeopleSoft HCM Application Specialist

    Location/s: Dallas, Texas

    Relocation: no

    Performance Profile:
    This individual will serve as a Level 3 PeopleSoft HCM Application Specialist, providing BearingPoint managed application services clients functional and technical support in PeopleSoft HCM Applications 8.8 or higher (i.e. HR, PY, BB, BA, Query, Application Security). The Level 3 PeopleSoft HCM Application Specialist will also provide expertise with specific PeopleSoft product module/suite business processes. This individual will comply with BearingPoint standard operating procedures, and ensure BearingPoint client users are treated courteously and provided a positive trouble ticket reporting experience. This individual will also perform client transition tasks, knowledge transfer assignments, and audit assignments for BearingPoint clients to which he/she is assigned. This individual should maintain/exceed service level agreement metrics for their assigned BearingPoint clients. They will provide Level 3 PeopleSoft HCM Applications technical and functional support, and business advisory/analysis for BearingPoint clients.

    Principle Duties:
  • L3 PeopleSoft HCM Application Specialist will troubleshoot and resolve trouble tickets from BearingPoint clients for PeopleSoft Applications 8.x HCM (i.e. HR, PY, BB, BA, Query, Application Security).
  • L3 PeopleSoft HCM Application Specialist will resolve ?how to?, usage questions and will also be very knowledgeable with specific PeopleSoft product module/suite business processes.
  • L3 PeopleSoft Application HCM Specialist will maintain and update PeopleSoft specifications for application customizations and reports (including SQR, Crystal, nVision, PS/Query, processes, workflows, etc.).
  • L3 PeopleSoft Application HCM Specialist will track and initiate, PeopleSoft Application updates and fixes, patches, and legal changes.
  • L3 PeopleSoft HCM Application Specialist is responsible for performing assignments on-call.
  • L3 PeopleSoft HCM Application Specialist is responsible for ensuring the PeopleSoft technical calendar and operational run books are accurate and coincide with the business calendar of their assigned clients.
  • L3 PeopleSoft HCM Application Specialist is responsible for performing any documented procedures, batch processes, or scripts according to BearingPoint operational run books and standard operating procedures.
  • L3 PeopleSoft HCM Application Specialist is responsible for performing trouble ticket resolution and work to ensure the BearingPoint - Managed Application client service level metrics are maintained or exceeded.
  • L3 PeopleSoft HCM Application Specialist is responsible for training and mentoring the Level 1 and 2 PeopleSoft HCM Application Specialists as needed.
  • L3 PeopleSoft HCM Application Specialist is responsible for initiating, testing, documenting, and managing PeopleSoft application technical assistance requests to resolution per the client service level agreements.
  • L3 PeopleSoft HCM Application Specialist is responsible for performing client transition tasks, knowledge transfer assignments, and audit assignments for BearingPoint clients to which he/she is assigned.
  • L3 PeopleSoft HCM Application Specialist is responsible for providing business advisory/analysis services to leverage client's PeopleSoft application investment.
  • L3 PeopleSoft HCM Application Specialist will be able to extract data using PeopleSoft Query to the specifications and requirements of the client.
  • L3 PeopleSoft HCM Application Specialist will perform Application Security functions as designated by the client.

    Basic Skills:
  • Candidate must have 2 - 3+ years of experience in PeopleSoft HCM Applications v8.8 and PeopleTools v8.4x
  • Candidate must have 2 - 3+ years of functional experience in PeopleSoft Applications HCM (i.e. HR, PY, BB, BA, Query, Application Security).
  • Candidate must have a Bachelor's Degree in Computer Science or any related field; an MBA and/or CPA are a plus.

    Preferred Skills:

  • Candidate should understand To Apply to this job go to http://www.GadBall.com or click here
  • SENIOR HOME-BASED CALL CENTER SERVICES SUPERVISOR in Dallas, TX

    DSL, OR CABLE MODEM, INTERNET SERVICES, HELP DESK AND CUSTOMER SERVICE

    SUMMARY
    The successful candidate will work from their home interfacing with customers via inbound and outbound calls or the Internet for the purposes of trouble-shooting and resolving routine customer DSL issues

    WORK ENVIRONMENT
    . Work from home using your computer and home telephone to solve difficult customer problems, order services, and check the status of orders and maintenance
    . Manage and support home-based agents using online web-based tools over the Internet
    . Specific, mandatory training will be provided in a classroom environment located in the Dallas/Houston metropolitan areas
    . Full-time schedule, 8 hours per day

    RESPONSIBILITIES Tasks, functions, deliverables, etc.:
    As a Home-Agent Supervisor
    . Manage home-based agents using Internet-based call center management tools that allow you to see on-call performance and monitor calls over the internet
    . Provide coaching, instructions, and support to agents using internet based tools and your home telephone
    . Develop and deliver performance reviews and coach individual agents on performance
    . Handle calls from customers as a senior representative when customer satisfaction or technical issues warrant supervisor intervention
    When serving customers
    . Greet customers in a courteous, friendly and professional manner using standardized procedures
    . Enter customer orders efficiently and accurately; update customer files as appropriate
    . Respond to customer requests by providing accurate information
    . Listen attentively to customer needs and concerns; demonstrate empathy
    . Respond to customer complaints and inquiries by carefully listening to customer and then providing an accurate and appropriate solution using training materials and scripts provided
    . Stay current on products, pricing, promotions, procedures and policies
    . Communicate effectively to ensure high quality and timely resolution of customer requests


    SPECIAL REQUIREMENTS
    . Must have a quiet home-office environment to take calls uninterrupted during your scheduled working hours
    . Must own a PC-compatible computer with Windows XP or 2000
    . Must have DSL or Cable high-speed Internet service in the home
    . Must have or be willing to add a second phone line in the home for call center work exclusively


    Experience: . Minimum 2-3 years inbound or outbound call center experience troubleshooting technical call types, preferably troubleshooting customer DSL issues
    . Minimum 1 year as a call center agent supervisor
    . Experience developing performance reports, coaching agents and monitoring calls with customers
    . High school diploma or GED, with a combination of some college education and work experience
    . Must have experience using Microsoft Office Applications, the
    . Internet and Microsoft Internet Explorer
    . Type 40 wpm on a computer
    . Ability to effectively communicate on the phone in an understandable manner in English

    To Apply to this job go to http://www.GadBall.com or click here

    CALL CENTER SERVICES REPRESENTATIVE in Dallas, TX

    SUMMARY
    The successful candidate will work from their home interfacing with customers via inbound and outbound calls or the Internet for the purposes of trouble-shooting and resolving routine customer DSL issues

    WORK ENVIRONMENT
    . Work from home using your computer and home telephone to solve customer problems, order services, and check the status of orders and maintenance
    . Specific, mandatory training will be provided in a classroom environment located in the Dallas/Houston metropolitan areas
    . Full-time schedule, 8 hours per day

    RESPONSIBILITIES Tasks, functions, deliverables, etc.:
    . Greet customers in a courteous, friendly and professional manner using standardized procedures
    . Enter customer orders efficiently and accurately; update customer files as appropriate
    . Respond to customer requests by providing accurate information
    . Listen attentively to customer needs and concerns; demonstrate empathy
    . Respond to customer complaints and inquiries by carefully listening to customer and then providing an accurate and appropriate solution using training materials and scripts provided
    . Stay current on products, pricing, promotions, procedures and policies
    . Communicate effectively to ensure high quality and timely resolution of customer requests

    SPECIAL REQUIREMENTS
    . Must have a quiet home-office environment to take calls uninterrupted during your scheduled working hours
    . Must own a PC-compatible computer with Windows XP or 2000
    . Must have DSL or Cable high-speed Internet service in the home
    . Must have or be willing to add a second phone line in the home for call center work exclusively

    Experience: . Minimum 1 year inbound or outbound call center experience troubleshooting technical call types, preferably troubleshooting customer DSL issues
    . High school diploma or GED, with a combination of some college education and work experience
    . Must have experience using Microsoft Office Applications, the Internet and Microsoft Internet Explorer
    . Type 40 wpm on a computer
    . Ability to effectively communicate on the phone in an understandable manner in English

    To Apply to this job go to http://www.GadBall.com or click here

    ITCC Tech Spec Resource Open Systems in Dallas, TX

    ITCC Technical Specialist Resource Open Systems
    JCPenney Home Office - Plano, TX

    JCPenney Information Technology Control Center has an immediate opening for an ITCC Technical Specialist - Resource Open Systems in Plano, Texas.

    Basic Function:

    Manages the day-to-day use of company resources in regards to storage mediums in the Open Systems environment, and ensures that sufficient media resources are available to meet production requirements and that the performance of those resources is within Company guidelines.


    Responsibilities:

    1. Effectively manages I/O resources in Open Systems to ensure performance and availability is achieved for company data processing equipment, and implements real-time changes when necessary.
    2. Applies appropriate data management practices and policies to maintain company information.
    3. Ensures migration implementation, conversions from outgoing hardware to new technology, and growth grid changes are achieved with minimal impact to clients.
    4. Leverages new technologies to automate maintenance activity and to improve the performance and availability of company resources.
    5. Configures resources to leverage latest tools and to correspond to application needs.
    6. Assigns resources to support groups to support media growth requirements, and designs open system configurations to meet application requirements.
    7. Reviews resource pools to enforce adherence to corporate media policy.
    8. Maintains open system storage policies, and recommends specific storage solutions to meet exceptional performance needs of critical files.


    Qualifications:

    College degree or equivalent work experience is required.
    A major in computer science is preferred. 6-8 year's data processing experience in a large, complex data processing environment.
    Analytical and problem solving skills; Written and verbal communications; Ability to creatively adapt technology to meet the business needs.

    Experience in computer related field with significant backup, recovery and archival management experience using IBM's Tivoli Storage Manager system, AIX systems administration and SUN/STK 9840 tape library.

    In-depth knowledge of IBM Tivoli Storage Manager (TSM) including installation, configuration and management of servers, tuning, performance analysis and capacity planning. Working knowledge of TDP for SQL and LAN Free backups.

    Working knowledge of Microsoft Office Excel, 3rd party management
    tools, as well as dabase concepts.

    Project management skills To Apply to this job go to http://www.GadBall.com or click here

    Eclipsys Programmer in Dallas, TX

    Multiple positions.

    Looking for technical support people with Eclipsys, especially Programmer/Analysts types that are specific to making module changes. MLM is one of the modules.

    Must have Hospital experience

    Must have worked on Application support and have been a part of an application role-out implementation. Application support = being able to manipulate the application, troubleshoot, debug, and customize, etc.

    Will consider the following applications experience as well as Eclipsys:
    GE Centricity (formerly CareCast)
    Meditech
    SMS
    Epic

    Will consider you if you have been on an Application Implementation team for any of the above, although Eclipsys experience is preferred.
    To Apply to this job go to http://www.GadBall.com or click here

    Oracle AP in Dallas, TX

    Minimum of 10 years of experience with a Masters Degree or equivalent experience. Minimum of 7 years employment in a management consulting firm with consulting responsibilities. Demonstrated hands-on program management experience with multiple full lifecycle, successful large-scale Oracle financials applications with global delivery. Proven track record of consulting engagement sales in FM.

    Experience: Candidate Must Have:
    *Core Oracle Financials (some combination of GL, AR, AP, PO FA, project Accounting) Can live any city and any state in USA.
    *Experience in selling and delivering Oracle applications consulting assignments to clients.
    *Proven ability to deal with C level client executives.
    *Experience of dealing with Oracle Corporation during project execution and an ability to navigate this organization.
    *Ability to manage projects and sales pursuits in parallel.
    To Apply to this job go to http://www.GadBall.com or click here