SUMMARY
The successful candidate will work from their home interfacing with customers via inbound and outbound calls or the Internet for the purposes of trouble-shooting and resolving routine customer DSL issues
WORK ENVIRONMENT
. Work from home using your computer and home telephone to solve customer problems, order services, and check the status of orders and maintenance
. Specific, mandatory training will be provided in a classroom environment located in the Dallas/Houston metropolitan areas
. Full-time schedule, 8 hours per day
RESPONSIBILITIES Tasks, functions, deliverables, etc.:
. Greet customers in a courteous, friendly and professional manner using standardized procedures
. Enter customer orders efficiently and accurately; update customer files as appropriate
. Respond to customer requests by providing accurate information
. Listen attentively to customer needs and concerns; demonstrate empathy
. Respond to customer complaints and inquiries by carefully listening to customer and then providing an accurate and appropriate solution using training materials and scripts provided
. Stay current on products, pricing, promotions, procedures and policies
. Communicate effectively to ensure high quality and timely resolution of customer requests
SPECIAL REQUIREMENTS
. Must have a quiet home-office environment to take calls uninterrupted during your scheduled working hours
. Must own a PC-compatible computer with Windows XP or 2000
. Must have DSL or Cable high-speed Internet service in the home
. Must have or be willing to add a second phone line in the home for call center work exclusively
Experience: . Minimum 1 year inbound or outbound call center experience troubleshooting technical call types, preferably troubleshooting customer DSL issues
. High school diploma or GED, with a combination of some college education and work experience
. Must have experience using Microsoft Office Applications, the Internet and Microsoft Internet Explorer
. Type 40 wpm on a computer
. Ability to effectively communicate on the phone in an understandable manner in English
To Apply to this job go to http://www.GadBall.com or click here