This is a contract opening for a CCNA, Cisco IVR expert.
REQUIREMENTS:
Must have 3 years experience in CISCO IP-IVR/CVP Application performance design, development, integration, and support functions which must include 3 years of CISCO IPCC/IP-IVR/ICM Scripting (Each additional year of specified experience will substitute for each year of required education up to three (3) years.)
Working knowledge of VoiceXML
Working knowledge of Cisco IP Telephony systems including Cisco CCM 3.3, Cisco CVP/ICM Enterprise call routing, Unified CallManager/CallManager Express, Cisco Unity Messaging 4.1
Demonstrated knowledge of Cisco Unity Architecture deployment (support and administration experience preferred)
Demonstrated knowledge of CISCO IPCC Solution Architecture and Integration, Cisco IP Dialer development and support
Familiarity with H.323, SIP and/or MGCP protocols, CTI/CTIOS and CISCO Translation Routing
Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis
ITIL Framework awareness
Experience with CISCO data model and reporting, DB performance tuning
Demonstrated knowledge of call center operational dynamics as it relates to design, and implementation of ACD, CTI, Network Routing, reporting utilizing Cisco Unified CCE solutions
Experience monitoring and reporting applications
Excellent written and verbal communication skills (technical documentation and client communication)
Bachelors Degree in Computer Science, Engineering, Math, Business or IT related field
CCNA is required
CCVP, or CCIE, Cisco IP Contact Center Specialist or Cisco Unity Support Specialist preferred
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Saturday, January 09, 2010
Network Support-Novell 6.5 in Dallas, TX
Project Details: Need a Novell consultant that has 2 different skillsets. 1. First, this person needs to know how to install and configure Novell Netware 6.5 as this will be installed on multiple virtual Servers within an ESX environment. There will be approximately 60 Netware images created across 5 physical ESX hosts in a single farm. 2. The second skillset is Novell's GroupWise email system. The person will need to install and configure two two post offices within GroupWise and then connect those PostOffices into an existing GroupWise post office email system.That is just the setup of the project.The gut of the project is to move the end-user mailboxes from the old set of post offices to the new set of post offices. This will require skillset in both GroupWise administration and Netware administration.
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Situation Manager in Dallas, TX
Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following:
Support the company's vision for professional, decisive, and prompt Critical Incident Management. This position will be an escalation/coordination point for all mission-critical and/or SLA affecting severity 1 incidents affecting ACS and its Clients. This is a highly visible position to senior executive management.
Monitor restoration progress of all severity 1 incidents across the enterprise; engage in, take ownership of, and drive restoration for any critical business impacting service interruption in a 7/24/365 Enterprise Data Center environment. Engage any internal or external resources needed to quickly restore service and follow-up with support team personnel to ensure root cause analysis completion. Regularly interact with Senior Management, clients and others to improve ACS processes, procedures, and methods. Attend all applicable daily review meetings to stay abreast of incidents/issues across the enterprise. Adhere to departmental policies/procedures. Generate requested or required reports for customers and Senior Management.
Education and Typical Years of Experience:
Bachelor’s degree/technical certification in Computer Science or related field
10+ years of progressive experience working in a 24x7x365 multi-shift Data Center operations environment, includes 5+ years of Data Center management/supervisory experience
Specific Requirements:
Possess and demonstrate strong leadership qualities.
Demonstrate concise problem determination skills.
Possess a true “Sense of Urgency” to facilitate quick resolution of problems.
Possess excellent “Critical Thinking” skills.
Demonstrate effective Problem Resolution skills using “Deductive Reasoning”.
Ability to effectively manage service restoration and “drive” support team personnel.
Ability to adapt, improvise, and overcome any issues preventing complete resolution.
Possess a broad, in-depth knowledge and experience of mainframe, distributed systems and networking technologies.
Ability to work with support team personnel to identify areas of improvement to enhance service and problem resolution
Ability to effectively communicate with both technical and non-technical personnel
Ability to work in 12 hour shifts on a rotating basis, 6 a.m. - 6 p.m. or 6 p.m. - 6 a.m. (including weekends).
Availability via cell phone on a 24 x 7 basis
Ability to travel in the domestic U.S. and internationally
Possess Desktop application (Windows/Office) proficiency
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
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May perform one or more of the following:
Support the company's vision for professional, decisive, and prompt Critical Incident Management. This position will be an escalation/coordination point for all mission-critical and/or SLA affecting severity 1 incidents affecting ACS and its Clients. This is a highly visible position to senior executive management.
Monitor restoration progress of all severity 1 incidents across the enterprise; engage in, take ownership of, and drive restoration for any critical business impacting service interruption in a 7/24/365 Enterprise Data Center environment. Engage any internal or external resources needed to quickly restore service and follow-up with support team personnel to ensure root cause analysis completion. Regularly interact with Senior Management, clients and others to improve ACS processes, procedures, and methods. Attend all applicable daily review meetings to stay abreast of incidents/issues across the enterprise. Adhere to departmental policies/procedures. Generate requested or required reports for customers and Senior Management.
Education and Typical Years of Experience:
Bachelor’s degree/technical certification in Computer Science or related field
10+ years of progressive experience working in a 24x7x365 multi-shift Data Center operations environment, includes 5+ years of Data Center management/supervisory experience
Specific Requirements:
Possess and demonstrate strong leadership qualities.
Demonstrate concise problem determination skills.
Possess a true “Sense of Urgency” to facilitate quick resolution of problems.
Possess excellent “Critical Thinking” skills.
Demonstrate effective Problem Resolution skills using “Deductive Reasoning”.
Ability to effectively manage service restoration and “drive” support team personnel.
Ability to adapt, improvise, and overcome any issues preventing complete resolution.
Possess a broad, in-depth knowledge and experience of mainframe, distributed systems and networking technologies.
Ability to work with support team personnel to identify areas of improvement to enhance service and problem resolution
Ability to effectively communicate with both technical and non-technical personnel
Ability to work in 12 hour shifts on a rotating basis, 6 a.m. - 6 p.m. or 6 p.m. - 6 a.m. (including weekends).
Availability via cell phone on a 24 x 7 basis
Ability to travel in the domestic U.S. and internationally
Possess Desktop application (Windows/Office) proficiency
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
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Open Systems Engineering - Midrange Engineering in Dallas, TX
Duration: 6 Months/RTH Sponsorship will not be provided/Direct hires only Linux/AIX Systems administration incorporating building, implementation and maintenance. In addition, production support and troubleshooting skills will be required. On call rotation will be required. A minimum of 6 years experience is required in a fast paced environment. Candidate must be able to think and act independently as required. Must possess strong communication skills and be able face off to senior management during high pressure break fix situations Looking for Linux engineer to be a team lead. Should have 8+ years of experience (300-400 Servers of Linux), experience with SAN, Oracle, Virtualization. Experience with change management, incident management. Experience with large environement. Experience with Veritas, Redhat, AIX is a plus. Key Words: Linux; virtualization; vmware
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Sr. Solaris - Systems Administrator in Dallas, TX
NO h1/subs! Full-time, Sr. Solaris Sys/Admin position in Dallas paying $90-110K base + 19% bonus. Client is over 50 years old and highly profitable. Requirements:(1) Immigration: US Citizenship or Green Card or EAD(2) Your primary residence: You must currently live in the area (3) Unix sys/admin: 7+ years (4) Sun/Solaris sys/admin: 5+ years (your forte must be in Solaris) (5) Solaris v.10: 2+ years (6) Solaris v.9: 3+ years (7) Korn Shell Scripting: 5+ years(8) Perl Shell Scripting: 5+ years(9) Experience using 2 of these: Veritas Netbackup; NetApp; or Solaris Source Containers/Zones Nice-to-have (not required but you be working with these):* SAN* NetApp experience in a multi-protocol environment* WebLogic* Application Administration* BMC Control-M* Foglight* SunOne Webserver* NAS (Network-attached storage)* Disaster recovery design* Experience designing, implementing and administering high-availability environments Compensation:Base: $90 - 110K baseBonus: 19% Benefits: Excellent benefits including 3 weeks vacation Other: View full write-up under the Miscellaneous tab at our website.
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Sr. Embedded Software Engineers (Semiconductor) in Dallas, TX
A growing technology company in the Austin, TX area is looking for a few Sr. Embedded Software Engineers. We are looking for candidates nationwide willing to relocate to the Austin, TX area. Once again, the position is in Austin, TX. This position is will involve software development, prototyping and debugging of firmware for the companies Broadcom division. You will be responsible for Embedded code development of Microcontroller applications. Additional responsibilities include code architecture definition, revision control and bug tracking. Although the main goal of this position is firmware for integration into on-chip memory, other code includes supplemental host-based code. The creation and review of documentation are additional key responsibilities. Contributions to product definition and development methodology are also required. Responsibilities: Product development support Embedded firmware code development, testing, and optimization Product testing Debugging Development of internal software tools Customer technical support Debugging Code development Sample code Feature demonstration Sr. Embedded Software Engineer Qualifications: BSEE or BSCS degree from a recognized institution and a significant amount of industry experience A Master's Degree is preferred Familiarity with audio and or video processing is highly desirable Minimum 4-6 years or more of semiconductor industry experience in software development is required Preferred areas of experience include: Proficiency in C Proficiency in 8051 assembly code Software development for Embedded systems with USB components Verilog and FPGA experience is a plus Familiarity using lab equipment (protocol and logic analyzers, and oscilloscopes) Experience with configuration management tools Experience with C, C++, Matlab, Algorithms, and Architect-level or mid-level Tuning equipment is highly desired including DSP development experience Key Words: Broadcom Broadcast CATV Embedded Tuners Cable Modems Set Top Boxes C/C++ firmware software engineer semiconductor assembly audio video FPGA Matlab DSP For consideration, please send your resume to (see below) today!
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