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In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
Solution Designer/Architect
Job Description:
This position has overall technical design and cost modeling responsibility for ACS Enterprise Services, including but not limited to Enterprise Management tools, Service Management, System integration following ITIL processes and compliance standards.A technically adept and experienced individual who can interface with customers as well as lead technical teams is required.Experience in designing, developing, and integrating technologies used in delivering infrastructure and service management is essential.Those systems include but are not limited to monitoring systems, server/storage/network management systems, capacity planning, configuration and event management systems.Experience in building cost models and/or performing financial analysis. Experience working with technical SMEs to implement and integrate solutions.The ideal candidate will have 7+ years’ infrastructure and/or service management experience with 4+ years leading teams.The ideal candidate will also have the ability to understand customers’ business constraints to design and cost solutions that meet customers’ requirements. Position level is dependent on candidate’s level of experience.
Primary Experience:
4+ years leadership experience
2+ years customer interface experience
2+ years Cost modeling and/or budget management
7+ years infrastructure and/or service management experience
Experience with Server administration, Storage experience and/or Network experience preferred
Knowledge of a variety of infrastructure management systems.Indicative, Netcool, NetIQ, Bladlogic, Voyence, etc.
Strong understanding of ITIL Service Management processes
Demonstrated analytical thinking, adaptability, enthusiasm and motivation.
Ability to work independently as well as in a team setting
Strong organizational, verbal, and written communication skills
Secondary Experience:
Experience in Security, or other technical areas.
Change Control, version control, build, and configuration management
ITIL certifications seen as a plus
Education: Bachelor's Degree in Computer Science or Business Administration or related discipline.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
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