We are looking for a talented individual to provide first level support for all incoming calls from various clients including hedge funds. This will include documenting calls in Trackman and soon MS-CRM, attempting to resolve basic issues and then escalate to correct team members. When not on the phone, other responsibilities will include handling new PC/laptop builds, repairs and non-deskside support. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Strong skills with XP/Vista, Dell Workstations, and Office are required. MCP or any other Microsoft certification is a plus.
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