Support Center Analyst for customer connectivity products. Diagnose and resolve routine problem via remote means, which may involve hardware, packaged software, peripheral equipment and proprietary software. Recognize problems and escalates to the appropriate teams when necessary. Enter all calls received in Call Tracking system and provide necessary reports as requested. Provides "follow up" to make sure calls are resolved and closed promptly. Must be able to handle multiple tasks and work in a fast paced environment. Analyst must have strong communication skills and be able to speak English language clearly and effectively. The analyst must exhibit comfortable interaction with the technical staff and other department. Required experience 2 years strong customer management and technical support experience, supporting a clientele that is predominantly "non-technical". Excellent oral and written skills.
Experience: 2+ years in a call center environment (inbound and outbound). Must be able to pass a drug screen and a 10 year criminal background investigation.
Please send a Word formatted resume.
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