General Summary:The Litigation Support Trainer has the primary responsibility for providing "hands on" training to lawyers, paralegals, case clerks and other personnel located throughout all offices on all litigation support tools, applications and processes, as well as customized training for various Case Teams to meet case specific and/or client driven requirements. The Litigation Support Trainer will also work and collaborate closely with the Senior Trainer Specialist to design, develop, and implement instructor-led, self-study, online, interactive, and blended learning programs, guides and documentation for all Litigation Support Department tools, applications and processes.As a member of the Litigation Support Department, the duties outlined below may be fulfilled individually or in collaboration with other members of the Litigation Support Group. However, the Firm reserves the right to modify the duties of this position to meet the business needs of the Firm.Essential Job Functions:Training Duties· Primarily responsible for providing: 1) web-based training for individuals or groups; 2) class room based, on-site training for individuals or groups, and 3) one-on-one, on-site or remote training, for all Litigation Support applications, software, processes and procedures, including by way of example but without limitation: o Relativity®; o LiveNote®; o CaseMap®; o TimeMap®; o Documentum eRooms, and o TrialDirector®· In collaboration with Senior Training Specialist: o design and develop firm-wide classroom, team and individual end-user and administrative training on Litigation Support applications, software, processes and procedures including developing course curriculum, instructional guides, training manuals, multimedia visual aids, and reference materials for Litigation Support applications such as Relativity®, LiveNote®, CaseMap®/TimeMap®, and Trial Director®; o design, develop and implement internal "certification" criteria and curriculum for Litigation Support applications, processes and procedures including with respect to back-end or administrator functions of Relativity®; o design and administer evaluation program to monitor and measure the progress and effectiveness of all Litigation Support training programs, course materials, delivery methodologies and curriculum.· Responsible for updating application training documentation. · Assist with the design and implementation of the Litigation Support Department's portion of Firm training seminars and conferences, including by way of example and without limitation, the Executive Employer®, Academy®, Paralegal Bootcamp, Associates' Training seminars (e.g., depositions, class actions, etc.), and similar seminars and/or conferences. · Provide cross-training of the IT Help Desk Support staff and any other support personnel as necessary, in collaboration with Manger of Litigation Support - Regional Services. · Develop training standards for Case Teams on how to apply litigation support "best practices" to specific needs of a case or requests of a client, in collaboration with National E-Discovery Counsel, Manager of Litigation Support - Regional Services, Manager of Litigation Support - Centralized Services, and Regional Litigation Support Specialists. · Manage relationships with third-party vendors to supplement in-house training and litigation support services as needed. · Implement training programs for co-defense counsel on litigation support technologies as needed. · Communicate and collaborate with other Litigation Support Department and Firm personnel as appropriate on training projects and issues.Technical Support· Provide phone/remote training/technical support to end users on-demand, on all Litigation Support applications. · Report and document technical issues that arise during training sessions, and monitor follow up by vendors and National Data Center on same.Department/Regional Responsibilities· Participate in regular team and Department meetings. · Assist E-Discovery Counsel, Manager Litigation Support - Regional Services and Manager Litigation Support - Centralized Services with the selection, implementation and administration of "best of breed" e-discovery applications, tools and technologies. · Assist Senior Training Specialist with research, evaluation of and help implementing upgrades to existing software, technologies, applications and tools, in conjunction with Manager Litigation Support - Centralized Services, Manager Litigation Support - Regional Services and the IT Department. · Work with National E-Discovery Counsel, Manager Litigation Support - Regional Services, Manager Litigation Support - Centralized Services and IT Department to roll-out new Litigation Support initiatives, processes and technologies to the Firm. · As required, participate in Litigation Support Department projects and programs as assigned by Manager Litigation Support - Regional Services. · Deliver and/or coordinate any of the above-mentioned services following all appropriate Department and Firm policies and procedures.Knowledge, Skills & Abilities Required:· A four-year college degree in relevant field of study and/or system-related technical certifications in litigation support technologies. · Deep familiarity with the litigation process. · Must possess an above average understanding of computers, hardware and networking concepts. · Must have a minimum of five (5) years experience supporting end users on litigation support systems including, but not limited to the following: o Relativity® (or other web-based review applications); o LiveNote®; o CaseMap®; o TimeMap®; o Documentum eRooms, and o TrialDirector®· Training Certification in the above, and/or other litigation support applications such as CT Summation® or Concordance® preferred. · Must have experience writing instructional documentation for end users. · Heavy travel required at times. Must be able to travel as necessary to conduct classroom and individual training sessions in the Firm's practice offices. · Work occasionally requires more than 40 hours per week to perform the essential duties of the position. · Have the interpersonal skills necessary in order to communicate in person, by email and telephone to provide information with ordinary courtesy and tact. · Must possess superior and positive presentation and communication skills, and have the ability to communicate technical concepts to non-technical personnel, including lawyers, paralegals, case clerks and other personnel, or to clients, in a simple, precise and clear manner. · Must be organized and attentive to detail. · Interpersonal skills necessary in order to communicate in person, by email and telephone to provide information with ordinary courtesy and tact. · Must be able to participate and collaborate in a team-based environment, and demonstrate an open mind and cooperative · spirit when working with Department and Firm personnel. · Must be able to prioritize effectively, meet deadlines and function independently. · Must be able to work effectively and maintain a supportive and professional demeanor under circumstances of pressure or stress. · Must possess a willingness and aptitude to learn new applications as needed by the Firm. · Regular and predictable attendance is an essential function of the job. Law firm experience required, as well as significant knowledge and experience working Please send me your updated resume To facilitate your job search please answer these few questions: Why are you looking now?What is your current salary?What salary are you looking for?What are the reasons for leaving the last 3 jobs?What was the salary at the close of the last 3 jobs?Will you work downtown and midtown?Please fill in any gaps in your resume if there are any Please call me at 212-878-2030 (office)347-613-4089 (cell)or 347-702-7691 (home) If anyone else from Segue contacts you please tell them Les Ericson has already done so-this saves a lot of time (we are a big company Les EricsonSegue Search295 Madison Avenue41st Street15th Floor212-878-2030 (office)347-613-4089 (cell)347-702-7691 (home)
Experience: see above
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