Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 70,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following:
EUC (End User Computing) Technical Solutions Design
Description
Provide expert judgment and analysis for the design, development and implementation of Help Desk and Desktop solutions in response to prospective client RFP/RFI requests. Resolve complex technical issues related to service levels, service desk call handling and desktop services including platform, operating system, infrastructure migration, equipment refresh, and physical and logical consolidation .Evaluate and price help desk and desktop servicesdesign options for new and existing customers according to RFP/RFI requirements.Analyze, extract and interpret design requirements from RFP/RFI documents.Write technical proposals.Present technical designs to prospective clients.Demonstrate help desk and desktop subject matter expertise.Interface withsystems engineering and service delivery organizations to ensure technical solution architecture is optimal (cost competitive), operable (meets ACS enterprise architecture standards) and profitable.
Education and Typical Years of Experience
Bachelor’s degree / technical certification in Computer Science, Information Technology, or equivalent of 8-10 years of End User Computing operations and design experience.
Special Requirements
Experience with enterprise - class asset management, change management and patch management tools.
Client-facing skills and experience.
Communicate effectively with internal and external personnel/clients, both verbally and in writing.
Exhibit strong organizational, operational, team building, interpersonal, client relationship, and technical leadership skills.
Develop and maintain excellent working relationships with all levels of staff within and outside the Company.
Effectively manage multiple projects simultaneously.
Demonstrate broad-based technical acumen and experience to operate effectively in a fast paced customer driven environment.
Provide technical solutions design supporting service desk and desktop managed solutions.
There is frequent travel with this position.
This job is:
Customer Facing
50% travel possible
New business development
Requires working knowledge of Word and Excel
Requires working knowledge of Remedy, SCCM and other desktop and service desk management tools.
This job is not:
Help desk or desktop operations
Help desk development (Remedy or Peregrine)
Desktop tools development (SCCM, Image building, etc.)
8 to 5 and may require long hours at times.
All other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: See job description
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