Desktop Support Specialist in Dallas, TX

Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. May perform one or more of the following: The Desktop Technician applies a broad and in-depth working knowledge of information technology products and services to more complex assignments and assists more experienced staff in the application of technical concepts, practices and procedures. The incumbent generally provides quick response to client incidents over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues. The incumbent operates independently to provide prompt and professional desktop service through quick processing and prioritization of a variety of problems. REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES Ensures the most complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards. Briefs customers as well as management on the status of current resolution efforts and attends daily/weekly meetings. Maintains the highest service levels within SLA’s for incident and change management system Serves as technical advisor, providing telephone and remote desktop support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel. Initiates tracking and reporting of issues, as well as recommends means for system improvement including procedural steps, increased training, and enhanced documentation. Has the capability of learning new skills as the IT environment changes and continues to progress in the development of their skills. Understands the troubleshooting process and provides training on new products. Education and Typical Years of Experience: Bachelor of Information Systems /MCSE/ MCDST/ A+/ ITIL certification or equivalent experience in desktop support and customer service environments. 2-4 years related desktop support experience, demonstrating in-depth working knowledge with a broad range of desktop support technology and best practices. Strong demonstrated analytical and creative problem solving skills. Computer literate with proficiency in information systems and software applications. Good customer service orientation and appreciation of role as ACS representative Technical Expertise Windows XP and Vista troubleshooting Office 2003/ 2007 installation and support Enterprise level antivirus solutions Active Directory 2003 (knowledge of structure and security settings (GPO)) SMS/ Tivoli/ Dell Desktop Manager software distribution and remote control Cisco VPN support Office Communicator instant messaging support Remote Control Applications (LogMeIn Rescue, Dameware, etc?) Pocket PC and Blackberry configuration (knowledge of BES functionality) Wireless network functionality ServiceCenter 5.0 or equivalent ticket management system experience Cisco/ Avaya IP phone configuration All other duties as assigned. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-. Experience: Bachelor of Information Systems /MCSE/ MCDST/ A+/ ITIL certification or equivalent experience in desktop support and customer service environments. 2-4 years related desktop support experience, demonstrating in-depth working knowledge with a broad range of desktop support technology and best practices. Strong demonstrated analytical and creative problem solving skills. Computer literate with proficiency in information systems and software applications. Good customer service orientation and appreciation of role as ACS representative To Apply to this job go to http://www.GadBall.com or click here