THIS IS A TEMPORARY POSITION. Term of project is 6 months.
A highly skilled, seasoned professional, the Technical Helpdesk Analyst applies a broad, working knowledge of information technology products and services to more complex assignments and assists less experienced staff in the application of technical concepts, practices and procedures. Incumbents are competent to work on fairly complex assignments (and/or portions of more large, complex efforts) and perform a full range of technical helpdesk support. May provide occasional functional and technical guidance to less experienced staff. The incumbent oversees and coordinates with quick-response customer support team and interfaces with clients (over the phone) to troubleshoot, analyze and diagnose more complex issues and engage appropriate technical resources to resolve client issues. The incumbent works under limited supervision to provide prompt and professional Help Desk service through quick processing and prioritization of a variety of problems.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Analyzes help desk efforts and is involved in the more complex customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional/technical standards.
Coordinates with quick response team to troubleshoot hardware, software and/or network operating problems.
Performs detailed reviews and analysis of support efforts including the implementation of potential process changes, new technology and other factors/trends impacting client service levels.
Provides input and works with customers as well as management on the status of current resolution efforts and attends daily/weekly meetings.
Prepares functional test plans, conducts process tests and confirms results. Develops sampling methodologies by applying standard statistical techniques and software packages. Develops and maintains sampling systems. Performs data sampling and provides interpretation.
Provides data for input to daily logs, turnovers, reruns, and equipment malfunction reports to ensure the highest service levels are maintained.
May provide technical advice, providing front line telephone support for system users with complex issues by resolving or conferring with the appropriate technical or systems personnel.
Provides analysis in the tracking and reporting of maintenance and may design and recommend methods for system improvement including procedural steps, increased training, and enhanced documentation.
Provides interpretive analyses, preparing flowcharts and associated diagrams/ enhancement plans as required.
Interfaces with production support to gather relevant information and update Help Desk/customer on the advanced troubleshooting progress and provides detailed analysis on potential business impact.
May provide technical/project guidance to Technical Assistance Center Technicians during the troubleshooting process, training on new products and assistance in the development of their skills.
EDUCATION & TYPICAL YEARS OF EXPERIENCE:
Bachelor's degree in a related technical field or equivalent work experience.
Minimum of 5-7 years progressively responsible experience, demonstrating in-depth working knowledge with a broad range of Help Desk, Call Center or customer service experience.
Strong demonstrated analytical and creative problem solving skills.
Good PC literacy.
Computer literate with proficiency in information systems and software applications.
Good customer service orientation and appreciation of role as ACS' representative
To Apply to this job go to http://www.GadBall.com or click here
Monday, June 25, 2007
IT Director in Dallas, TX
The Information Management Director is recognized as possessing exceptional competence and unique mastery in a specific technical discipline or client base. May provide high-level analysis to most complex projects; serve as a technical expert applying comprehensive technical skills and abilities to unique/important projects or in situations requiring a highly technical marketing interface. Work involves original, creative tasks and is highly complex in nature. Alternatively, may be responsible for technical direction of a major internal initiative. These projects, programs or initiatives, by reason of their size, independent complexity and high degree of affect on Company results may subject the Company to significant risk or cost. Incumbents are subject to functional policy guidance from general management.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
May be responsible for the planning, development, implementation, and maintenance of a major ACS' internal initiative, selecting and directing subordinate and/or dotted line personnel for this purpose.
May act as the corporate point-of-contact for ACS and client personnel on all activities related to a major Company-wide initiative, e.g., quality, software development.
Keeps apprised of developments affecting area of expertise/client base. Investigates new issues and makes recommendations to senior management. Regularly seeks opportunities to improve ACS' capabilities in area of expertise.
Serves as a technical expert applying comprehensive technical skills and abilities to unique/important projects.
Writes and maintains the most complex business or scientific applications programs.
Performs the most complex technical support functions requiring a comprehensive knowledge of a specialty area.
Performs the most complex systems analysis projects.
Performs or leads the performance of the most complex definition of user functional requirements.
Performs or leads the performance of the most complex feasibility studies, life cycle analysis, and/or cost/benefit studies.
May perform the most complex systems design work.
May assume functional responsibility for specific tasks or projects and instruct, direct and/or check the work of others.
May participate in the employee selection process and/or provide input for performance appraisals of affected personnel.
May make high-level technical presentations to management and/or customers.
May research, write, or lead technical proposals that require high level of specific technical or client expertise. In doing so, plans and establishes technical priorities and manpower utilization of affected technical component.
May market new or follow-on contracts where technical leadership or knowledge of client needs provide ACS with an opportunity to significantly grow or leverage capabilities.
Keeps apprised of developments affecting area of expertise/client base. Investigates new issues and makes recommendations to senior management. Regularly seeks opportunities to improve ACS' capabilities in area of expertise.
EDUCATION AND TYPICAL YEARS OF EXPERIENCE:
Bachelor's degree in a related field, or equivalent work experience. Graduate degree preferred.
Minimum of 10 years of related technical experience, reflecting state-of-the-art knowledge.
To Apply to this job go to http://www.GadBall.com or click here
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
May be responsible for the planning, development, implementation, and maintenance of a major ACS' internal initiative, selecting and directing subordinate and/or dotted line personnel for this purpose.
May act as the corporate point-of-contact for ACS and client personnel on all activities related to a major Company-wide initiative, e.g., quality, software development.
Keeps apprised of developments affecting area of expertise/client base. Investigates new issues and makes recommendations to senior management. Regularly seeks opportunities to improve ACS' capabilities in area of expertise.
Serves as a technical expert applying comprehensive technical skills and abilities to unique/important projects.
Writes and maintains the most complex business or scientific applications programs.
Performs the most complex technical support functions requiring a comprehensive knowledge of a specialty area.
Performs the most complex systems analysis projects.
Performs or leads the performance of the most complex definition of user functional requirements.
Performs or leads the performance of the most complex feasibility studies, life cycle analysis, and/or cost/benefit studies.
May perform the most complex systems design work.
May assume functional responsibility for specific tasks or projects and instruct, direct and/or check the work of others.
May participate in the employee selection process and/or provide input for performance appraisals of affected personnel.
May make high-level technical presentations to management and/or customers.
May research, write, or lead technical proposals that require high level of specific technical or client expertise. In doing so, plans and establishes technical priorities and manpower utilization of affected technical component.
May market new or follow-on contracts where technical leadership or knowledge of client needs provide ACS with an opportunity to significantly grow or leverage capabilities.
Keeps apprised of developments affecting area of expertise/client base. Investigates new issues and makes recommendations to senior management. Regularly seeks opportunities to improve ACS' capabilities in area of expertise.
EDUCATION AND TYPICAL YEARS OF EXPERIENCE:
Bachelor's degree in a related field, or equivalent work experience. Graduate degree preferred.
Minimum of 10 years of related technical experience, reflecting state-of-the-art knowledge.
To Apply to this job go to http://www.GadBall.com or click here
Microsoft Excel Report Writer in Dallas, TX
The client is recognized as a leader in the Dallas Fort Worth area! This client has a need for an experienced analyst utilizing Microsoft's Excel that wants to move into an information technology business intelligence analyst. You will be trained to design and build Business Intelligence reports utilizing your existing business experience and knowledge. As a MS Excel Report Writer, you will learn various reporting techniques and skills; next you will be responsible for the analysis, design, and development of the Business Intelligence environment and database structures for an Enterprise Data Warehouse (EDW).
This is a wonderful opportunity to extend your MS Excel knowledge and learn new products such as Crystal Reports and Business Objects!!!
Role:
This position is responsible for the analysis, development, analysis, and implementation of procedures and/or processes to design a reporting. You will gain knowledge of programming techniques and computer systems to evaluate requests for new or modified programs, systems, or databases to determine feasibility, resource requirements, compatibility with current systems, and computer capabilities.
Key Objectives:
-- Continue to build various business reports utilizing MS Excel, scripts, Visual Basic, and SQL programming;
-- Identify ownership and accountability for enterprise reporting information.
-- Build a framework for accurately capturing, sharing, distributing, securing, and leveraging company data resources.
Job Requirements:
1) Bachelor Degree in Business Administration or Science with a concentration in Computer Science or related discipline, or equivalent.
2) Four years of reporting experience working in a Microsoft Office - Excel environment. Ability to demonstrate skill in various functions and features (database, pivot tables, look-up, etc.)
3) Two years experience with relational database technology, SQL Programming.
4) Two years of experience in a job requiring data analysis.
5) Experience with SQL, relational database systems tools.
Required:
-- Strong ability to work with business units to formulate business and data requirements.
-- Ability to work with other database administrators to complete database designs and models.
-- Highly motivated individual with very good analytical skills dedicated to completing tasks on schedule.
Desired:
-- Knowledgeable programming in Visual Basic;
-- Experience with other Business Intelligence software (SAS, Cognos, Business Objects, MicroStrategies) applications.
If you are interested in being considered for this opportunity, please forward your resume and indicate job title. Presently our client is only accepting U.S. citizens and permanent residents. You must pass a criminal background check, credit check, security check, and drug test before entering the assignment.
We would like to thank everyone who submits their resume for this position. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. r2 Technologies offers a competitive salary with excellent benefits, is an equal opportunity employer, and promotes a smoke-free and drug-free workplace.
Experience: Four years of reporting experience working in a Microsoft Office - Excel environment. Ability to demonstrate skill in various functions and features (database, pivot tables, look-up, etc.)
Two years experience with relational database technology, SQL Programming.
Two years of experience in a job requiring data analysis.
Experience with SQL, relational database systems tools.
To Apply to this job go to http://www.GadBall.com or click here
This is a wonderful opportunity to extend your MS Excel knowledge and learn new products such as Crystal Reports and Business Objects!!!
Role:
This position is responsible for the analysis, development, analysis, and implementation of procedures and/or processes to design a reporting. You will gain knowledge of programming techniques and computer systems to evaluate requests for new or modified programs, systems, or databases to determine feasibility, resource requirements, compatibility with current systems, and computer capabilities.
Key Objectives:
-- Continue to build various business reports utilizing MS Excel, scripts, Visual Basic, and SQL programming;
-- Identify ownership and accountability for enterprise reporting information.
-- Build a framework for accurately capturing, sharing, distributing, securing, and leveraging company data resources.
Job Requirements:
1) Bachelor Degree in Business Administration or Science with a concentration in Computer Science or related discipline, or equivalent.
2) Four years of reporting experience working in a Microsoft Office - Excel environment. Ability to demonstrate skill in various functions and features (database, pivot tables, look-up, etc.)
3) Two years experience with relational database technology, SQL Programming.
4) Two years of experience in a job requiring data analysis.
5) Experience with SQL, relational database systems tools.
Required:
-- Strong ability to work with business units to formulate business and data requirements.
-- Ability to work with other database administrators to complete database designs and models.
-- Highly motivated individual with very good analytical skills dedicated to completing tasks on schedule.
Desired:
-- Knowledgeable programming in Visual Basic;
-- Experience with other Business Intelligence software (SAS, Cognos, Business Objects, MicroStrategies) applications.
If you are interested in being considered for this opportunity, please forward your resume and indicate job title. Presently our client is only accepting U.S. citizens and permanent residents. You must pass a criminal background check, credit check, security check, and drug test before entering the assignment.
We would like to thank everyone who submits their resume for this position. Due to the volume of resumes that we receive, only those candidates selected for interviews will be contacted. r2 Technologies offers a competitive salary with excellent benefits, is an equal opportunity employer, and promotes a smoke-free and drug-free workplace.
Experience: Four years of reporting experience working in a Microsoft Office - Excel environment. Ability to demonstrate skill in various functions and features (database, pivot tables, look-up, etc.)
Two years experience with relational database technology, SQL Programming.
Two years of experience in a job requiring data analysis.
Experience with SQL, relational database systems tools.
To Apply to this job go to http://www.GadBall.com or click here
SharePoint Portal Admin in Dallas, TX
SharePoint Portal Admin
JCPenney Home Office - Plano, TX
JCPenney has an immediate opening for a Mid level SharePoint Portal admin.
DESCRIPTION:
Analyzes, evaluates, develops, customizes, installs, implements and maintains computing systems, platforms, and infrastructure in accordance with customer requirements and organizational methodologies and standards. Works with IT and business units to define, analyze, and deliver customer requirements.
Education:
B.S./B.A. in computer science, engineering, information systems preferred, and/or equivalent formal training or work
experience.
Experience:
*5-7 years' proven software and/or hardware system design, installation, configuration, maintenance, support, planning and system management experience.
*SharePoint Portal Admin with experience in a large load balanced web farm environment.
*Successful at designing, implementing and supporting a high availability SharePoint production environment.
*Proven ability to interface directly with end users as well as development and test teams as well as oversee our test environment, including a change control process consisting of test to staging to production.
*Experience in other Microsoft messaging products such as Exchange 2003 or Live Communication Server 2005 a plus.
*Excellent partnering, negotiation, and communication skills.
To Apply to this job go to http://www.GadBall.com or click here
JCPenney Home Office - Plano, TX
JCPenney has an immediate opening for a Mid level SharePoint Portal admin.
DESCRIPTION:
Analyzes, evaluates, develops, customizes, installs, implements and maintains computing systems, platforms, and infrastructure in accordance with customer requirements and organizational methodologies and standards. Works with IT and business units to define, analyze, and deliver customer requirements.
Education:
B.S./B.A. in computer science, engineering, information systems preferred, and/or equivalent formal training or work
experience.
Experience:
*5-7 years' proven software and/or hardware system design, installation, configuration, maintenance, support, planning and system management experience.
*SharePoint Portal Admin with experience in a large load balanced web farm environment.
*Successful at designing, implementing and supporting a high availability SharePoint production environment.
*Proven ability to interface directly with end users as well as development and test teams as well as oversee our test environment, including a change control process consisting of test to staging to production.
*Experience in other Microsoft messaging products such as Exchange 2003 or Live Communication Server 2005 a plus.
*Excellent partnering, negotiation, and communication skills.
To Apply to this job go to http://www.GadBall.com or click here
Sr. Manager-IT Security & Control in Dallas, TX
Sr. Manager - IT Security and Control
JCPenney Home Office - Plano, TX
JCPenney has an immediate opening for a Sr. Manager in our Security and Control group.
This candidate manages associates and activities in the IT-Risk Management-Security and Control area. Oversees the design, development, installation and maintenance of Security Technology
The qualified candidate will be responsible for the following activities:
Act as Information Security contact point and principal advisor on Information Security issues for the corporation
Develop, implement and maintain information security strategies and policies to provide an overall system of internal control and ensure protection of the Company's electronic information assets.
Lead the administration of security systems used to control access to Company network resources.
Leads and is responsible for the execution and monitoring of penetration studies, vulnerability assessments and intrusion prevention solutions.
Coordinates with internal and external auditors to assure IT's compliance with security policies, procedures and standards.
Provides strategy and directs efforts for review of new software and business applications to ensure compliance with security and control requirements.
Coordinates with Legal, HR and Internal Audit in the management and handling of security incidents and system abuses involving JCPenney information assets.
Responsible for all personnel assigned including recruitment, associate development and assessment.
In addition:
Provides leadership in key interactions with business customers to define, analyze, and deliver customer requirements.
Works closely with the supported customers to ensure needs are met and any issues or problems are resolved with minimal impact.
B.S. /B.A. or M.B.A. /M.S. in computer science, engineering, or information systems preferred, and/or equivalent formal training or work experience.
Position typically filled by candidate with 7-10 years' proven experience in security operations, or other IT areas. Experience in developing and maintaining project schedules and leading associates within a variety of projects is essential to the job, as well as advanced communication abilities including written, verbal and presentation skills, and interacting with customers without direction.
To Apply to this job go to http://www.GadBall.com or click here
JCPenney Home Office - Plano, TX
JCPenney has an immediate opening for a Sr. Manager in our Security and Control group.
This candidate manages associates and activities in the IT-Risk Management-Security and Control area. Oversees the design, development, installation and maintenance of Security Technology
The qualified candidate will be responsible for the following activities:
In addition:
B.S. /B.A. or M.B.A. /M.S. in computer science, engineering, or information systems preferred, and/or equivalent formal training or work experience.
Position typically filled by candidate with 7-10 years' proven experience in security operations, or other IT areas. Experience in developing and maintaining project schedules and leading associates within a variety of projects is essential to the job, as well as advanced communication abilities including written, verbal and presentation skills, and interacting with customers without direction.
To Apply to this job go to http://www.GadBall.com or click here
IT Director -- HR Systems in Dallas, TX
IT Director - HR Systems
JCPenney Company, Inc.
Corporate Headquarters
Plano, TX
Background:
JCPenney Company, Inc. (NYSE: JCP) is one of America's largest, most successful, and technologically advanced retailers with revenues approaching $20 billion. JCPenney offers merchandise with style and quality at smart prices through its three seamless shopping channels: stores, catalog and pany can be found at .
We seek:
IT Director - HR Systems
Responsibilities:
The IT Director for HR Systems is responsible for oversight of design, development, implementation and maintenance of all HR Systems supporting the 155,000 employee distributed work force. These systems provide functionality for performance management, payroll, compensation, time & attendance, workforce scheduling, budgeting, and recruiting.
Reporting to the SVP Operations Management, this leader builds and directs a 50+ person team in application development, systems administration and data warehousing as well as offshore resources. Provides direction and leadership in key relationships with executives within human resources, HRIS, payroll, operations, and other units. Responsible for key technology strategies, staffing and project assignments, expense and capital budgets, and oversight of the organization. Key project deliverables include eRecruit, Position Management, Workforce Management for both retail and non-sell workforce, and various upgrade projects.
Qualifications:
Proactive technology leader with fifteen years progressive applications development leadership experience including a minimum of five years directing HR systems in Fortune 500 environment.
Additional requirements:
Proven track record of leading and delivering major HR development projects on time and within budget and scope.
Strong experience leading PeopleSoft HCM and/or Oracle ERP implementations
Significant capabilities and expert knowledge of HR business processes, applications development , IT methodology, and procedures
Advanced abilities in abstract and analytical thinking, problem solving, project management, team building, communicating and influencing as well as business orientation, vendor management, and financial skills
Track record of building and leading teams of managers, developers and analysts with experience directing offshore resources
BS/BA or MBA/MS in Computer Science, Engineering, Information Systems, or other area, or equivalent professional experience
To Apply to this job go to http://www.GadBall.com or click here
JCPenney Company, Inc.
Corporate Headquarters
Plano, TX
Background:
JCPenney Company, Inc. (NYSE: JCP) is one of America's largest, most successful, and technologically advanced retailers with revenues approaching $20 billion. JCPenney offers merchandise with style and quality at smart prices through its three seamless shopping channels: stores, catalog and pany can be found at .
We seek:
IT Director - HR Systems
Responsibilities:
The IT Director for HR Systems is responsible for oversight of design, development, implementation and maintenance of all HR Systems supporting the 155,000 employee distributed work force. These systems provide functionality for performance management, payroll, compensation, time & attendance, workforce scheduling, budgeting, and recruiting.
Reporting to the SVP Operations Management, this leader builds and directs a 50+ person team in application development, systems administration and data warehousing as well as offshore resources. Provides direction and leadership in key relationships with executives within human resources, HRIS, payroll, operations, and other units. Responsible for key technology strategies, staffing and project assignments, expense and capital budgets, and oversight of the organization. Key project deliverables include eRecruit, Position Management, Workforce Management for both retail and non-sell workforce, and various upgrade projects.
Qualifications:
Proactive technology leader with fifteen years progressive applications development leadership experience including a minimum of five years directing HR systems in Fortune 500 environment.
Additional requirements:
To Apply to this job go to http://www.GadBall.com or click here