We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
Functional Description
A senior-level professional, the Infrastructure Management Sr. Analyst is a fully qualified individual contributor who applies an in-depth knowledge of systems programming/analysis concepts, practices and procedures.Incumbents are competent to work on complex assignments (including large/complex systems) and perform a full range of system storage operations administration activities.The incumbent generally works under deadlines and is capable of handling heavy workloads, operating with limited supervision; errors at this level can cause delay, expense and/or disruption.Provides functional guidance to less experienced staff. Provides functional and technical expertise to formulate computer system scope and objectives. Develops and/or modifies procedures to solve problems using information systems.Prepares detailed documentation for proposals, hardware/software recommendations, and storage administration processes computer operations/programs sequencing, performs multiple software functions and supports hardware platforms.Assignments are in technical, scientific and business functional areas.
REPESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Provides technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting H/W and S/W problems, and resolving day-to-day system problems for client/customer and/or ACS end-users.
Develops detailed documentation including the use of flowcharts, project specifications, diagrams to translate user requirements into programming language; develops/modifies illustrations of program sequences necessary to meet user requirements define user requirements and ACS processes and procedures.
Analyzes new and existing vendor software; provides installation, maintenance and customization of vendor software as required.
Develops and recommends alternative programming approaches to realize desired specifications and/or enhancements based on user requirements.Performs feasibility studies, life cycle analysis and/or cost/benefit studies.
Consults with end user to identify current operations procedures and clarify program objectives.
Monitors computer program performance to detect errors; applies testing procedures/methodologies (e.g., diagnostic software) and provides interpretation of data.
Provides input during client strategic planning as required as part of technical expertise.
May provide guidance to and assist in the training of less experienced staff; provides hardware/software training as required.
Maintain expert level industry/technical knowledge base and facilitates/maintains industry relationships.
Performs as a member of quick-response user-support team and generally works under deadlines, operating independently to resolve end-user problems.
Frequently communicates with customers and ACS end-users by phone, e-mail, and/or in-person.
Occasionally makes technical presentations to ACS management and/or clients.
Specific responsibilities include:
- Storage and SAN administration functions within a mission critical customer environment
- Problem resolution within contractual time constraints
- Capacity planning, utilization reporting, and performance monitoring / tuning
- Storage architecture development and engineering
- Technical consulting on storage solutions to customer application developers, database administrators, and others
- Evaluation, recommendation, and configuration of new hardware, firmware, and storage management software products
- Creation of operational procedures and documentation
Education and Typical Years of Experience
A Bachelor’s degree in a related technical field or equivalent work experience.
Minimum 5-7 years of progressively responsible related technical experience, including at least 2 years computer/systems design3 years SAN storage administration experience in a large-scale computer/systems environment and at least 1 month software installation, maintenance and customization experience.
Proficiency using personal computer and associated work station/computer-assisted tools, etc applications including Microsoft Office and Outlook.
Specific Requirements
- 3 years experience with EMC Symmetrix (preferred) or other enterprise-level storage arrays
- 3 years experience with EMC CLARiiON (preferred) or other mid-tier storage arrays
- 3 years experience with Storage Area Networks, including switches,
Management software and zoning
- Experience in a large SAN storage environment (200TB or larger)
- Project planning / management experience
- Volume manager and file system tools (Veritas VxVM; HP MirrorDisk/UX)
- Strong oral and written English language skills including experience creating written documentation for technical and non-technical audiences
- Demonstrated customer relations skills
- Demonstrated ability to work independently while following documented processes and procedures
Experience in the following areas is desired but not required:
- EMC SRDF remote data replication
- EMC Enterprise Control Center installation and management experience
- Network Appliance (NetApp) storage experience, including data replication
- Experience reading and modifying Unix shell scripts
- Experience providing support to external customers
- Experience using Remedy or Service Center problem and incident management system
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-
To Apply to this job go to http://www.GadBall.com or click here
Tuesday, May 20, 2008
Help Desk Analyst III in Dallas, TX
A premier North Dallas client of Robert Half Technology is currently looking for a seasoned Helpdesk Analyst preferably with a Microsoft Office User Specialist (M.O.U.S.) certification to join their internal helpdesk. The ideal candidate will have 3 to 5 years of Microsoft Office technical support experience and will be able to handle 20-30 calls a day ranging from, VPN, Active Directory User Administration, to XP and Senior Level Office | Word | Access | Excel | Power Point related issues. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Technical Requirements:
Must Haves:
• Windows XP OS experience
• 3-5 years supporting Microsoft Office | Word | Access | Excel | Power Point
• MS Internet Explorer
• VPN
• Remote Access | Network Stream or Net Meeting
• Active Directory | User Administration
• General network connectivity issues
Bonuses:
• Blackberry and Windows Mobile support experience.
• MOUS Certified
To Apply to this job go to http://www.GadBall.com or click here
Experience: Technical Requirements:
Must Haves:
• Windows XP OS experience
• 3-5 years supporting Microsoft Office | Word | Access | Excel | Power Point
• MS Internet Explorer
• VPN
• Remote Access | Network Stream or Net Meeting
• Active Directory | User Administration
• General network connectivity issues
Bonuses:
• Blackberry and Windows Mobile support experience.
• MOUS Certified
To Apply to this job go to http://www.GadBall.com or click here
Sr. Backup Admin in Dallas, TX
The IBM TSM (Tivoli Storage Manager) Administrator is responsible for the daily administration of the IBM TSM backup infrastructure. Additionally, this individual will be responsible for performing daily backups of the following systems; Microsoft Windows and Various UNIX Platforms. Perform data recovery of systems and end user data as necessary. This position will also support the migration of backup technologies between platforms.
The Backup Team is a fast paced team supporting ACS’s dynamic backup environments. The ideal candidate will be someone who enjoys assisting corporate uses, developing new skills, and working with a broad array of technologies.
Major Responsibilities
1. Perform daily backups, data recovery, and all associated reporting.
2. Install configure, and maintain storage hardware and software systems as appropriate.
3. Understand general disaster recovery and business continuity practices.
4. Perform on-call rotation and duties.
Education/Skills/Experience Required:
Bachelor’s degree or equivalent work experience is required
Requires at least 5 years experience in Storage Management with technical knowledge in the following:
o IBM TSM 5.x. Symantec NetBackup, Symantec BackupExec, or HP Data Protector experience a plus.
o In depth understanding of the AIX platform.
o Basic knowledge of networking technologies.
o Storage networking technologies related to Storage Area Networks, to include fibre channel.
Knowledge of HP-UX, AIX, Solaris, Windows 2000, Windows Server 2003, and Linux operating systems is desired.
Must be proficient in Microsoft Office and VISIO
Should have knowledge of service ticket requests. i.e. Peregrine, Remedy, etc...
Perl Scripting is a plus
Also needed are strong communication skills and the ability to work well with business users in a professional manner.
ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
To Apply to this job go to http://www.GadBall.com or click here
The Backup Team is a fast paced team supporting ACS’s dynamic backup environments. The ideal candidate will be someone who enjoys assisting corporate uses, developing new skills, and working with a broad array of technologies.
Major Responsibilities
1. Perform daily backups, data recovery, and all associated reporting.
2. Install configure, and maintain storage hardware and software systems as appropriate.
3. Understand general disaster recovery and business continuity practices.
4. Perform on-call rotation and duties.
Education/Skills/Experience Required:
Bachelor’s degree or equivalent work experience is required
Requires at least 5 years experience in Storage Management with technical knowledge in the following:
o IBM TSM 5.x. Symantec NetBackup, Symantec BackupExec, or HP Data Protector experience a plus.
o In depth understanding of the AIX platform.
o Basic knowledge of networking technologies.
o Storage networking technologies related to Storage Area Networks, to include fibre channel.
Knowledge of HP-UX, AIX, Solaris, Windows 2000, Windows Server 2003, and Linux operating systems is desired.
Must be proficient in Microsoft Office and VISIO
Should have knowledge of service ticket requests. i.e. Peregrine, Remedy, etc...
Perl Scripting is a plus
Also needed are strong communication skills and the ability to work well with business users in a professional manner.
ACS is an Equal Employment Opportunity/Affirmative Action Employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, age, gender, marital status, disability, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
To Apply to this job go to http://www.GadBall.com or click here
Productive Desktop Support Representitive desired in Dallas! in Dallas, TX
Are you one of the elite professionals within your field? Do you enjoy being on the leading edge of technology? If you like troubleshooting hardware and software issues as a Desktop Support Professional, then consider a career with Robert Half Technology! RHT, a leading provider of IT Professionals on a contract or contract-to-hire basis, is actively seeking talented Desktop Support Professionals for the Dallas Downtown and Irving areas. In this role you will be considered the expert in your field by helping to resolve hardware, software and some network related issues while maintaining a positive and professional demeanor. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: In order to qualify for this position the candidate must have at least 1 + years of hands-on experience in a Windows, Novell or Linux environment with excellent communication and customer support skills; Ability to understand and follow complex oral and written instructions, and to present oral and written direction clearly and concisely; Able to establish effective working relationships with fellow employees, supervisors, and clients; Able to plan and work independently. Additionally, any of the following certifications are a plus: A+, MCP, Server+, MCSA, Network+, etc. Get in contact with Robert Half Technology today either by registering online and uploading your resume at www.rht.com or by emailing your resume to Please reference "Desktop Support" in the subject line of your correspondence.
To Apply to this job go to http://www.GadBall.com or click here
Experience: In order to qualify for this position the candidate must have at least 1 + years of hands-on experience in a Windows, Novell or Linux environment with excellent communication and customer support skills; Ability to understand and follow complex oral and written instructions, and to present oral and written direction clearly and concisely; Able to establish effective working relationships with fellow employees, supervisors, and clients; Able to plan and work independently. Additionally, any of the following certifications are a plus: A+, MCP, Server+, MCSA, Network+, etc. Get in contact with Robert Half Technology today either by registering online and uploading your resume at www.rht.com or by emailing your resume to Please reference "Desktop Support" in the subject line of your correspondence.
To Apply to this job go to http://www.GadBall.com or click here
Remedy Developer - Telecommute avail in Dallas, TX
We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
**THIS IS A 3-6 MONTH TEMPORARY ASSIGNMENT WITH THE POSSIBILITY OF BECOMING PERMANENT.**
This position is responsible for understanding and defining the implementation of Remedy for the ITIL service management processes. This includes working with business analysts and customers to design, configure, and integrate the Remedy application to support the business needs. The ideal candidate will have 5+ years development experience including experience in a CMMI level 3+ organizations. Position level is dependent on candidate’s level of experience.
Primary Experience:
2+ years Remedy design, development (forms, active links and filters) , configuration, and integration
3+ years experience with SQL, stored procedures, and triggers
5+ years structured analysis and design
Good understanding of ITIL Service Management processes
Demonstrated analytical thinking, adaptability, enthusiasm and motivation.
Ability to work independently as well as in a team setting
Strong organizational, verbal, and written communication skills
Remedy Mid-Tier and Remedy Web Services experience.
Demonstrated proficiency with implementing Remedy ITSM Suite including Service desk, Asset Management, Change Management, DSO, Flashboards, SLM, MidTier ... must have v7.x experience
Experience with Remedy CMDB 2.x required
Experience integrating Remedy with other management systems required
Technical and functional knowledge of call center, asset management and custom applications
Additional experience in one or more programming languages such as Java, Visual Basic, C desired
Excellent organizational, project management and communication skills
Secondary Experience:
Test plan development
Experience with COTS package implementations, 4GL languages and IDE
Data analysis/Data modeling experience
Change Control, version control, build, and configuration management
XML, JAVA
Skilled in two or more of the following:
Maintain stable operation of the BMC Remedy ITSM systems and CMDB.
Maintain resilient Remedy infrastructure, resolve issues related to out of the box functionality and provide customer support.
Responsible for system configuration data and any changes to the system requiring systems administrative access.
Coordinate/perform major system upgrades
Install/Upgrade software on Sun Servers and application software for MidTier, ARS Server, Approval Server, ITSM suite (HD, AM, CM, SLA), Email Engine, and Flashboards
Maintain system configuration data within all applications in the ITSM suite (HD, AM, CM, SLA)
License management for all BMC Remedy products:
Work with Procurement for License key management
User license management (fixed and floating)
Education:
Bachelor's Degree in Computer Science or Business Administration or related discipline
BMC training for ITSM Applications is preferred.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: see job desc.
To Apply to this job go to http://www.GadBall.com or click here
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
**THIS IS A 3-6 MONTH TEMPORARY ASSIGNMENT WITH THE POSSIBILITY OF BECOMING PERMANENT.**
This position is responsible for understanding and defining the implementation of Remedy for the ITIL service management processes. This includes working with business analysts and customers to design, configure, and integrate the Remedy application to support the business needs. The ideal candidate will have 5+ years development experience including experience in a CMMI level 3+ organizations. Position level is dependent on candidate’s level of experience.
Primary Experience:
2+ years Remedy design, development (forms, active links and filters) , configuration, and integration
3+ years experience with SQL, stored procedures, and triggers
5+ years structured analysis and design
Good understanding of ITIL Service Management processes
Demonstrated analytical thinking, adaptability, enthusiasm and motivation.
Ability to work independently as well as in a team setting
Strong organizational, verbal, and written communication skills
Remedy Mid-Tier and Remedy Web Services experience.
Demonstrated proficiency with implementing Remedy ITSM Suite including Service desk, Asset Management, Change Management, DSO, Flashboards, SLM, MidTier ... must have v7.x experience
Experience with Remedy CMDB 2.x required
Experience integrating Remedy with other management systems required
Technical and functional knowledge of call center, asset management and custom applications
Additional experience in one or more programming languages such as Java, Visual Basic, C desired
Excellent organizational, project management and communication skills
Secondary Experience:
Test plan development
Experience with COTS package implementations, 4GL languages and IDE
Data analysis/Data modeling experience
Change Control, version control, build, and configuration management
XML, JAVA
Skilled in two or more of the following:
Maintain stable operation of the BMC Remedy ITSM systems and CMDB.
Maintain resilient Remedy infrastructure, resolve issues related to out of the box functionality and provide customer support.
Responsible for system configuration data and any changes to the system requiring systems administrative access.
Coordinate/perform major system upgrades
Install/Upgrade software on Sun Servers and application software for MidTier, ARS Server, Approval Server, ITSM suite (HD, AM, CM, SLA), Email Engine, and Flashboards
Maintain system configuration data within all applications in the ITSM suite (HD, AM, CM, SLA)
License management for all BMC Remedy products:
Work with Procurement for License key management
User license management (fixed and floating)
Education:
Bachelor's Degree in Computer Science or Business Administration or related discipline
BMC training for ITSM Applications is preferred.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: see job desc.
To Apply to this job go to http://www.GadBall.com or click here
Help Desk Technicians in Dallas, TX in Dallas, TX
We have an immediate need for a Helpdesk Technician, supporting Microsoft products in a Windows environment. The Candidate will complete all assigned service calls with professionalism and technical expertise. Will ensures that quality and service level goals are achieved in a timely manner and complete all administrative duties correctly and promptly.Our client is looking for the following requirements: . A+ Certification is mandatory . Must have at least 2 years helpdesk experience and has held a helpdesk position within the last 6 months. . Must have experience working with MS Windows Operations (2000, 2003, XP, Vista) environments and MS Office Suite. . MUST have experience diagnosing/troubleshooting software and hardware issues on pc, laptops, and printers. . Professional Experience with supporting Active Directory and Remedy . MUST have experience with phone support and phone etiquette.. Must be able to pass a drug and background check.If you or anyone you know have the above experience and interested in this opportunity, please email your resume in Word format to or call 214- 306-6583.
Experience: A+ Certification is mandatory . Must have at least 2 years helpdesk experience and has held a helpdesk position within the last 6 months. . Must have experience working with MS Windows Operations (2000, 2003, XP, Vista) environments and MS Office Suite. . MUST have experience diagnosing/troubleshooting software and hardware issues on pc, laptops, and printers. . Professional Experience with supporting Active Directory and Remedy . MUST have experience with phone support and phone etiquette.. Must be able to pass a drug and background check.
To Apply to this job go to http://www.GadBall.com or click here
Experience: A+ Certification is mandatory . Must have at least 2 years helpdesk experience and has held a helpdesk position within the last 6 months. . Must have experience working with MS Windows Operations (2000, 2003, XP, Vista) environments and MS Office Suite. . MUST have experience diagnosing/troubleshooting software and hardware issues on pc, laptops, and printers. . Professional Experience with supporting Active Directory and Remedy . MUST have experience with phone support and phone etiquette.. Must be able to pass a drug and background check.
To Apply to this job go to http://www.GadBall.com or click here