Our North Dallas client is currently interviewing Tier 1 Helpdesk Analysts with previous Point of Sale (POS) Support in their background. The ideal candidate will be responsible for diagnosing and resolving POS Hardware and Software problems in a retail environment, as well as provide troubleshooting for Windows XP Operating System, VPN, Password Resets, Office XP, and other related Desktop Applications. Our client is looking for a proven track record of handling 40-50 calls a day while maintaining the highest degree of superior customer service. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Operating Environment:
• Flexibility: Our Helpdesk operates 24/7. Candidates must be willing to work any shift and understand that schedules will changes as the needs of our customers dictate.
Required Skills:
• Windows XP Operating System experience
• Office XP or Office 2000 troubleshooting experience
• VPN
• Remote Access | Network Stream or Net Meeting
• General network connectivity issues | IP addressing
• 1+ years of continuous Helpdesk experience
Preferred Skills:
• Inbound helpdesk doing corporate IT support.
• 1+ years of Point of Sale (POS) helpdesk experience preferred
To Apply to this job go to http://www.GadBall.com or click here
Tuesday, June 17, 2008
IT Business Analyst (with an emphasis in process design) in Dallas, TX
IT Business Analyst (with an emphasis in process design) Location : Downtown Dallas - 75201Duration : 6-12-36 month's Pay rate : 25-27/hr IT Business Analyst (with an emphasis in process design).This position requires proven knowledge and experience in:• Business process analysis.• Business process design.• Business process re-engineering. Complete Description:The role also involves leveraging an information technology background with a solid understanding of business process design and development. The role will leverage the individual’s knowledge and experience in processes and procedure development as well as experience in the use of tools and techniques for process mapping. The role requires the individual to be flexible, be a fast learner and possess strong facilitation skills to work with teams and gain crucial input from other contributors. A primary responsibility will be to document the “as-is process” and the “to-be process” of a myriad of processes for IT Operations and Customer Care. General Description:• Process analysis, design and documentation on assigned deliverables in a project including specific complex deliverables such as process re-design, communication processes, process measurement across multiple business teams and vendors and reporting process metrics.• Work includes, among other things, documenting and analyzing existing processes, situational analysis, and analysis of cost impacts and ROI for process optimization.• Driving multiple business unit stakeholders to consensus on processes, process metrics and communication processes.• Maintaining and promoting a focus on achieving maximum process results (yield).• Ensuring effective communication among other IT disciplines and ensuring effective management of change. Skills Required:• Specific work experience, typically 5+ years of work experience in documenting, designing, developing and reforming business processes in complex large environments.• Experience working on multiple projects simultaneously.• Proven knowledge and experience in designing and redesigning business processes.• Strong communication skills (both written and verbal).• Ability to drive results and meet milestones.• Strong partner and teamwork skills.• ABSOLUTELY MUST BE PROFICIENT in Microsoft Visio and Microsoft Project and must be very comfortable and skilled with Microsoft Outlook, Microsoft Word and Microsoft PowerPoint.• Must be able to use HTML-generate tools such as Microsoft Office, Microsoft FrontPage or Adobe Dreamweaver. Reporting Structure:The IT Business Analyst in this role will report directly to the Director of IT Operations but have matrix responsibility to others reporting to the director. The position will not have direct reports. Skill Required / Desired Experience in documenting, designing, & developingbusiness processes Required 5 Years Proficient in Microsoft Visio, Microsoft Project Required 5 YearsSkilled in Microsoft outlook, word, and powerpoint Required 2 Years HTML - Generated Toos such as Microsoft Office,FrontPage, or Adobe Dreamw Required 2 Years
To Apply to this job go to http://www.GadBall.com or click here
To Apply to this job go to http://www.GadBall.com or click here
Helpdesk Technical Support in Dallas, TX
A prestigious company in the Dallas area is looking for Helpdesk technical support. We require excellent helpdesk skills and experience in any of the following.MS Office SuiteActive DirectoryVPNSAPLotus NotesExperience with end users an advantage.
To Apply to this job go to http://www.GadBall.com or click here
To Apply to this job go to http://www.GadBall.com or click here
Integrated Facility Scheduler / Project Manager in Dallas, TX
Do you want to work in the North Slope of Alaska as a Facility Scheduler?For this position, you will support the process transition by working with a specialized team to establish and maintain the Western Area Integrated Facility Schedule (IFS), which is a schedule of all significant events and activities occurring within the operating area. This position is located Alaska's North Slope, and will follow the typical North Slope schedule of 14 days of consecutive work, followed by a 14 day break.
Your responsibilities will include:
Supporting development of the IFS data and system requirements
Supporting development of the collection processes
Maintaining the data collection processes
Integrating scheduled data into the Western area schedule
Adding the required site specific scheduling detail
Identifying incompatible activities and scheduling constraints
Facilitating schedule leveling meetings
Monitoring schedule performance and maintaining performance indicators
Supporting expansion into all operating areas
Experience: 10+ years related work experience
Expertise as a Senior Maintenance or Project planner, Project Manager, or team lead in heavy industrial facilities
Expertise in Primavera P3e or Microsoft Project software training
Solid planning and strategic skills
Excellent communication and networking skills
Continuing education in Project Management
PMP certification is preferred
Experience with Upstream Oil and Gas is preferred
Demonstrated record of success in the maintenance of scheduling systems in high availability and reliability environments is a plus
To Apply to this job go to http://www.GadBall.com or click here
Your responsibilities will include:
Supporting development of the IFS data and system requirements
Supporting development of the collection processes
Maintaining the data collection processes
Integrating scheduled data into the Western area schedule
Adding the required site specific scheduling detail
Identifying incompatible activities and scheduling constraints
Facilitating schedule leveling meetings
Monitoring schedule performance and maintaining performance indicators
Supporting expansion into all operating areas
Experience: 10+ years related work experience
Expertise as a Senior Maintenance or Project planner, Project Manager, or team lead in heavy industrial facilities
Expertise in Primavera P3e or Microsoft Project software training
Solid planning and strategic skills
Excellent communication and networking skills
Continuing education in Project Management
PMP certification is preferred
Experience with Upstream Oil and Gas is preferred
Demonstrated record of success in the maintenance of scheduling systems in high availability and reliability environments is a plus
To Apply to this job go to http://www.GadBall.com or click here
Help Desk in Dallas, TX
Help Desk$14-16/hr Contract to Permanent positionMust be flexible with hours. provides phone based technical support in activities assocaited with the identification, prioritization and resolution of reported problems. Activities include recognition, research, isolation, resolution, and follow up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.Skills Required: Windows XP- 3 years requiredMicrosoft Office-3 years requiredTechnical Help Desk Experience- 1 year requiredHighly Desired Skills: A+ CertificationActive directory- 1 year requiredRemote Access- 1 year requiredVPN- 1 year required
To Apply to this job go to http://www.GadBall.com or click here
To Apply to this job go to http://www.GadBall.com or click here
IT Impact Project Manager in DALLAS, TX
Our client is a large Dallas based Hospital that is migrating a key clinical application. This is an extremely highly visible project with long term influences. They are looking for a Senior Project Manager to own the hardware impact portion of the project.
This will include:
* Evaluating existing hardware
* Identifying hardware changes for new system
* Research and development of new hardware technology for implementation: IE tablets, PDA, etc
* Coordinating with the migration team who will handle the
software migration
* Coordinating with the support team to ensure supportability
* Base project milestones and deliverables on ITIL best practices
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Experience:
* Multi- million dollar hardware impact projects
* Big 4 experience highly preferred
* PMI certified
* ITIL Experience
* Healthcare experience preferred.
To Apply to this job go to http://www.GadBall.com or click here
This will include:
* Evaluating existing hardware
* Identifying hardware changes for new system
* Research and development of new hardware technology for implementation: IE tablets, PDA, etc
* Coordinating with the migration team who will handle the
software migration
* Coordinating with the support team to ensure supportability
* Base project milestones and deliverables on ITIL best practices
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Required Experience:
* Multi- million dollar hardware impact projects
* Big 4 experience highly preferred
* PMI certified
* ITIL Experience
* Healthcare experience preferred.
To Apply to this job go to http://www.GadBall.com or click here