Our North Dallas client is currently interviewing Tier 1 Helpdesk Analysts with previous Point of Sale (POS) Support in their background. The ideal candidate will be responsible for diagnosing and resolving POS Hardware and Software problems in a retail environment, as well as provide troubleshooting for Windows XP Operating System, VPN, Password Resets, Office XP, and other related Desktop Applications. Our client is looking for a proven track record of handling 40-50 calls a day while maintaining the highest degree of superior customer service. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Operating Environment:
• Flexibility: Our Helpdesk operates 24/7. Candidates must be willing to work any shift and understand that schedules will changes as the needs of our customers dictate.
Required Skills:
• Windows XP Operating System experience
• Office XP or Office 2000 troubleshooting experience
• VPN
• Remote Access | Network Stream or Net Meeting
• General network connectivity issues | IP addressing
• 1+ years of continuous Helpdesk experience
Preferred Skills:
• Inbound helpdesk doing corporate IT support.
• 1+ years of Point of Sale (POS) helpdesk experience preferred
To Apply to this job go to http://www.GadBall.com or click here