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In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
Job Description:
This position is responsible for understanding and defining the implementation of Netcool in support of enterprise monitoring. This includes working with customers, business analysts, technicians, and customers to design, configure, and integrate the Netcool application to support the business needs. The ideal candidate will have 5+ year’s infrastructure experience with 2 years installing, configuring, and administering various monitoring, notification, and event management tools. Having experience in a CMMI level 3+ organization is considered a plus. Position level is dependent on candidate’s level of experience.
Primary Experience:
· 2+ years experience with Netcool and EMS tool integrations
· 5+ years infrastructure experience
· 2+ years Server OS administration
· Strong understanding of protocols and technologies utilized in monitoring, SNMPv2, SNMPv3, Syslog, MIBs, Traps, etc.
· Good understanding of ITIL Service Management processes
· Demonstrated analytical thinking, adaptability, enthusiasm and motivation.
· Ability to work independently as well as in a team setting
· Strong organizational, verbal, and written communication skills
Secondary Experience:
· Customer pre-sales experience beneficial
· Experience in Network, Security, Storage or other technical areas.
· Test plan development
· Coding/scripting experience (Perl, SQl, Shell, etc.)
· Change Control, version control, build, and configuration management.
· Experience with NetIQ, HpOV, MOM, Indicative, Nimm Soft, or Splunk is considered a plus.
· ITIL certifications seen as a plus
Education:
Bachelor's Degree in Computer Science or Business Administration or related discipline
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: see jbo desc
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