Our client is currently looking for a Desktop | Helpdesk technician to add to their award winning team. The Desktop | Helpdesk technician will provide desktop application, hardware, printer and network support for all users, as well as users at remote locations in a Windows XP operating environment. This motivated Desktop | Helpdesk Technician will work closely with the users on a day-to-day basis, resolving all issues and problems in a timely manner. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Responsibilities include:
Provide Help Desk technical support for local and remote users
Provide Desktop support for local users
Troubleshoot networking and software configuration for remote users
Provide telephone and/or desk side support for software applications
Differentiate between hardware and software issues, provide effective solutions to problems
Understand the processes of Task Manager
Install, configure and troubleshoot PC peripheral devices
Train end users on use of equipment and software application functionality
Assist new users with network login
Troubleshoot network connectivity problems
Support Internet browsers and assist users in accessing desired sites
Ability to research problems and determine resolutions, and be able to apply those resolutions
Provide emergency Help Desk coverage on short notice - carry a cell phone and be expected to respond.
Requirements:
Understanding of Local Area Networks (LAN) and the relationship to desktop software applications
Experience with Windows XP Professional DOS command interface
Previous experience providing help desk support in busy environment
Experience installing and configuring desktop software, including MS Office, MS Internet Explorer 6.0 or comparable software packages running in a networked environment
Experience supporting users on laptops to access remotely.
Experience supporting Citrix (or Windows Terminal Server) users
Excellent customer services skills
Excellent communication skills - verbal and written
Ability to work independently or under minimal supervision, but possess the ability to know when to request assistance.
Ability to handle multiple tasks under pressure while performing standard Helps Desk procedures
Professional work ethic
Desirable:
MCP/MCSE classes or Certification
Experience using Help Desk software
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