Affiliated Computer Services, Inc. (ACS) is expertise in action?. We are a FORTUNE 500 company with 63,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following:
This is a fully qualified Messaging Engineer who applies a comprehensive and in-depth knowledge of Exchange based technical concepts, practices and procedures. Incumbents are competent to work on highly complex assignments and perform a full range of technical support activities. The incumbent generally is a member of quick-response user-support team and regularly works under demanding deadlines, operating independently to resolve end-user problems. Errors cause significant visible delay, expense and/or disruption to the end-user. Individuals must be able to use mature judgment in assigning personnel without causing unnecessary delay to client.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsibilities may encompass: Implementation and operational support of Active Directory and Exchange systems, proactive maintenance and monitoring of Exchange and related systems.Acts as Project Technical lead for migration and deployment activities.
Additional responsibilities include:
-Participates and/or leads others in technical proposal process.
-May exercise responsibility for marketing new or follow-on contracts.
-May make technical presentations to ACS management and/or clients.
-Participates in regular on-call responsibilities that may include 24x7 support
-Verbal and written communication on in-depth technical issues to clients
-Focused support for disaster recovery or critical technical issues
-Works professional hours which may include extended or after hours support
-Approximately 10% travel or less expected
-Approach problems with a wide degree of ownership to determine solutions
Position Prerequisites
-3 or more years of experience supporting Exchange 2000/2003 in a top tier technical role (3rd level) for an enterprise environment (5,000 seats or more)
-Experience supporting Exchange production server build and configurations including
-Disk subsystem configuration and performance including SAN architecture
-Exchange backup configuration and monitoring
-Exchange monitoring setup/configuration using MOM, NETIQ or similar tools
-Building Exchange server clusters in production environment
-Exchange database maintenance and restore / disaster recovery
-Solid understanding of Exchange and Active Directory tool sets such LDP, ADSIEdit, LDIFDE, ESEUTIL, MFCMAPI, MDBVUE, and PFDAVADMIN
-Support of all Exchange MAPI clients and ability to troubleshoot client performance and connectivity issue at the LAN and Network levels
-Experience supporting and troubleshooting mail routing and transport
-2 years experience with implementation and configuration of SMTP Gateways, Anti-virus, and Anti-spam tools in an enterprise environment
-2 years experience with build, deployment, and support of Blackberry Enterprise Server including recovery or fail over
-Support and planning of migrations from prior versions of Exchange or other platforms to Exchange 2003
-Implementation and support of Exchange integrated Anti-virus
-5+ years of experience with Windows NT 3.x/4.0 and Active Directory
domain administration.
-Minimum of 5-10 years of related technical support experience
-Experience supporting systems that provide services to multiple
customer bases simultaneously
-5+ years of experience with TCP/IP based technologies and protocols
related to e-mail and other electronic collaboration tools, namely
DNS, SMTP, POP, IMAP, WINS, FTP, HTTP(S), NNTP, and LDAP
-Experience with Intel-based server hardware and
related technologies, including all generations of SCSI and RAID
(hardware- and software-based).
-Bachelor’s degree in a related field, or equivalent work experience.
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Additional Desired Experience :
-Experience with deployment and troubleshooting Blackberry and other mobile devices for Exchange as third tier support
-Experience with Exchange 5.5
-Experience with additional messaging applications such as Notes, Sendmail, Groupwise and their connectivity or migration to Exchange
-Experience supporting and implement additional applications to Exchange such as Fax, Encryption, and Archiving
-Additional in depth experience supporting Active Directory
-The use of third party tools for AD and Exchange migration
All other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: Same as job description.
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