Cisco IVR Engineer in Dallas, TX

This is a contract opening for a CCNA, Cisco IVR expert. REQUIREMENTS: Must have 3 years experience in CISCO IP-IVR/CVP Application performance design, development, integration, and support functions which must include 3 years of CISCO IPCC/IP-IVR/ICM Scripting (Each additional year of specified experience will substitute for each year of required education up to three (3) years.) Working knowledge of VoiceXML Working knowledge of Cisco IP Telephony systems including Cisco CCM 3.3, Cisco CVP/ICM Enterprise call routing, Unified CallManager/CallManager Express, Cisco Unity Messaging 4.1 Demonstrated knowledge of Cisco Unity Architecture deployment (support and administration experience preferred) Demonstrated knowledge of CISCO IPCC Solution Architecture and Integration, Cisco IP Dialer development and support Familiarity with H.323, SIP and/or MGCP protocols, CTI/CTIOS and CISCO Translation Routing Familiarity and exposure to SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis ITIL Framework awareness Experience with CISCO data model and reporting, DB performance tuning Demonstrated knowledge of call center operational dynamics as it relates to design, and implementation of ACD, CTI, Network Routing, reporting utilizing Cisco Unified CCE solutions Experience monitoring and reporting applications Excellent written and verbal communication skills (technical documentation and client communication) Bachelors Degree in Computer Science, Engineering, Math, Business or IT related field CCNA is required CCVP, or CCIE, Cisco IP Contact Center Specialist or Cisco Unity Support Specialist preferred To Apply to this job go to http://www.GadBall.com or click here