Technical Support - Part Time in Dallas, TX

Ajilon Consulting is a global provider of IT solutions with 40 years of experience and offices throughout North America, Europe, and Australia. We support clients' immediate and long-term business needs by delivering a wide array of consultative IT services and by providing contingent consultants on an individual or group staffing basis. Our contingent consultants possess IT skills that supplement internal client resources during workload peaks, fill critical areas of expertise, and staff mission critical projects. With our parent company Adecco, we have a wide presence in North America and globally with more than 6,600 offices in 70 countries worldwide. Together we employ more than 700,000 associates on-assignment supporting over 150,000 clients. Hours: 4:30 - 8:30 p.m., M-F The qualified candidate must be punctual; able to work in a stressful environment; Customer oriented; good/clear phone voice; self motivated; adept at learning new technical software and hardware; ability to lift up to 50 lbs or more periodically; able to bend, stoop, kneel, or sit for an extended period of time. The qualified candidate will be responsible for using identified troubleshooting resources i.e., TechInfo and Knowledge Management (in-house knowledge base). Responsibilities also include: listening to Customer concerns; identifying the technical need and troubleshooting in order to resolve the Customer's issue; logging calls into ticket tracking system (Remedy); escalating to second level support groups when necessary. Knowledge of: * Remote access tools * Operating Systems: Windows2000/XP * Network Topology: LAN/WAN, TCP/IP Protocol; basic knowledge of switches and routers * File rights and user groups administration, multiple password reset utilities * Active Directory; SCCM (System Center Configuration Manager), mobile device support and mobile administration tools * MS Office Suite: Word/Excel/Access/PowerPoint; MS Outlook * PC Hardware: installation of PC peripherals, interrupt conflicts, monitors/video cards, * Keyboards, mice, printers/printer drivers, NIC cards * Hubs/Jet directs, network printer and print queue administration Experience: 2+ years exp. Excellent verbal, written and Customer Service skills Ability to participate and fulfill 24/7 shift work Ability to type 35-40 wpm Use of Ticket Tracking tools Airline background and a basic understanding of airport operations and airline codes Please forward a Word formatted resume. Must be able to pass a criminal background and drug screen. To Apply to this job go to http://www.GadBall.com or click here