Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following:
PC user support, new hire systems setups, and desktop/laptop software evaluations and upgrades.
Provides quick response and maximum uptime for all users and performs end user training when necessary.
Installs and repairs microcomputer hardware and peripheral components such as monitors, keyboards, printers and disk drives.
Assists in determining suitable software to meet user requirements.
Troubleshoots software and hardware failures and identifies network problems when they relate to personal computers.
May require PC system experience in a LAN environment, strong understanding of Windows operating systems, experience with all Microsoft Office products as well as troubleshooting experience and understanding of e-mail.
Provides technical on-site maintenance and support for new and existing systems.
This job may include any aspect of field support, and is not limited to system hardware and software, PC’s, and IP networking.
Advanced knowledge and understanding of Windows desktop operating systems, Advanced knowledge of Windows Server Operating Systems and Back-Office Systems; SMS, Application Packaging, Windows, ability to perform administrative tasks on a domain environment, DNS, Active Directory, WINS. Advanced knowledge and understanding remote access technologies including broadband and wireless networking.Working knowledge of communication protocols and Mainframe Access. Advanced troubleshooting skills and analysis of PC Hardware. Knowledge of desktop security including local and group policies.Skills in design, implementations and support of managed desktop management processes including security, remote control, asset tracking, software distribution, configuration and image management.Team leading ability and provide training and support to junior level systems specialist. Ability to provide technical leadership and to encourage and model positive cross-team partnerships.
All other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
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