Dallas/Ft candiates only. US or Green Card. No third parties pleaseJob Description: Respond to environment problems and implement resolution efforts across technology areas. Provides Unparalleled Customer Service in one of three focus areas: System Engineer/Analyst Tools and ClearCase Evaluate, customize, install, implement and maintain developer tools, according to Customer/system requirements. Plan rollout of tools to department. Provide technical support to users on the Rational tools including ClearCase and ClearQuest Provide input into defining standards of tool use as well as processes surrounding the tools. Job Functions: Customer/Business Orientation Focus on internal and external Customer requirements. Able to translate user requests into written actionable requirements. Develop understanding of business process being supported by assigned system(s). Strong written and verbal communication skills Work with the Purchasing department on software purchases and license renewals. Project Management Create and manage project schedules for major efforts. Support the organization s project management policy, practice and methodology. Provide timely and accurate progress information to project status reports Must have familiarity with the basic PC software utilized to perform their daily duties, ie Word, Excel, Visio, etc Must have good experience in project management and vendor relations. Must have excellent written and verbal skills. Problem Solving Analyze and resolve problems of simple to medium complexity. Under supervision, research and recommend alternative actions for problem resolution. Engineering Assist in installation, implementation, customer support and maintenance of developer. Assist in evaluating and recommending emerging technologies Assist project team/business Customers in evaluating, developing, implementing and supporting system architecture components. Intermediate knowledge of hardware components, operation systems and networking issues. Intermediate background and some practical experience with hardware and operation system technologies. Knowledge and application of patch and upgrade procedures for hardware and operating systems Familiarity with Open Source software research and evaluation. Strong ClearCase knowledge with experience supporting UCM projects Testing/Deliverable Quality Participate in testing of software tool packages. Production Support Will be required to carry/respond promptly to an on-call pager on a rotating basis with other System Engineers. Responsible for immediate response to development tool problems and ClearCase/ClearQuest user issues. Needs a basic understanding of root cause analysis procedures. Provide technical problem resolution for less complex problems without assistance. Actively monitor approved tools for upgrade potential; actively monitor open source technologies as alternatives to purchased products. Financial Accountability: Assists in preparation of budgetary plans for project proposals. Education: AAS, Engineering, Computer Science, Information Systems, and/or equivalent formal training or work experience. Experience: Generally has 3-5 years (or equivalent knowledge base) work experience in Systems Engineering. Maturity Learning: Participates, and assists. Completes tasks under direction. Tasks are assigned and consequences of error carry small risk to the organization. Core Knowledge Good knowledge of key system engineering. Good knowledge of technical/business environment Critical Skills Demonstrated aptitude and ability for logical and abstract thinking. Ability, within specific technology areas and under supervision, to perform basic troubleshooting, root-cause analysis, solution development, and implementation. Ability to analyze and resolve problems of simple to medium sized complexity. Ability to work effectively in a fast-paced, team-based, Customer service oriented environment. Excellent partnering, negotiation and communication skills. Able to create and manage project timeline. Soft Skills Analytical Ability 2 - 4 Years Software Skills ClearCase 6 + Years Software Skills MS Project 1 - 2 Years Software Skills Perl 4 - 6 Years Software Skills SQL 4 - 6 Years Software Skills UNIX 4 - 6 Years Software Skills Unix Shell Scripting 4 - 6 Years Software Skills Windows XP 2 - 4 Years Technical Skills Ability to write technical documents and end-user documentation Yes 2 - 4 Years Technical Skills Business Analyst 2 - 4 Years Technical Skills Project Management 2 - 4 Years Technical Skills Project Planning 2 - 4 Years Technical Skills Unix Administrator 2 - 4 Years Additional Skills: ClearQuest and ClearCase Administration experience 7+ Years ClearCase UCM project support 3 Years Experience automating builds with common tool such as Ant 7 Years
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