Our client is currently interviewing candidates for a Director level position running their internal customer service helpdesk. The ideal candidate will manage the customer support group (4 agents) which acts more like an account managers, managing the different customers that buy our clients product. The helpdesk currently get calls from customers or affiliates with a request on how to do something. Many of the tools that are built into the system are forgotten due to the robustness of the application so the questions they get are more geared towards "how to do something", "how do I do this" type of calls. This is an application specific helpdesk, if it is more involved then simple issues calls are transferred to a tier 2 person. "I am using your product and all of a sudden Abode wont print" – must be able to troubleshoot or figure out why the issue is happening.
The ideal candidate will also act as the SME for our client's product. The Account Managers know the product inside and out, so this person will have to emerge as the SME and field calls from their major clients. These calls are more "I want to do something". They must be able to figure out how to do the request or make it an enhancement to the application.
This person is also going to be required to look at the customer service department and bring it back up to speed. They want someone that is very knowledgeable in running a department.
Our client will train the ideal candidate through formalized training classes, provide ample training material, and give the candidate time to sit with the developers who developed the product.
The perfect fit for this position is someone that has worked for a company running a helpdesk or customer service entity where they supported some soft of internal product – the people that call use the products. Applications that reported directly to the CEO or VP will only be considered.
<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Technical Environment
Windows XP
Microsoft Office XP
SalesForce.com to track tickets
Required Experience
4 plus years running a Application Specific Helpdesk
Previous position reported directly to the CEO or VP
To Apply to this job go to http://www.GadBall.com or click here
Saturday, June 21, 2008
Helpdesk | Technical Writer Need for Cutting Edge Client! in Dallas, TX
Contract to Full Time
Experience: Our client is currently interviewing for a Helpdesk Tier 2 analyst to add to their winning team! The ideal candidate will be well versed in Technical Writing and will be responsible for suggesting and implementing best practices, process, and procedures for the helpdesk. The operating environment is Windows XP, Office 2003, Outlook 2003, MAC Leopard, Dame Ware, and Share Point MOSS ticketing system. This self starter will be the only helpdesk analyst, supporting 150 end users, and assisting the client with implementing a ticketing system. Exposure to Great Planes is preferred but not required. This position will offer the right candidate extreme growth potential <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
To Apply to this job go to http://www.GadBall.com or click here
Experience: Our client is currently interviewing for a Helpdesk Tier 2 analyst to add to their winning team! The ideal candidate will be well versed in Technical Writing and will be responsible for suggesting and implementing best practices, process, and procedures for the helpdesk. The operating environment is Windows XP, Office 2003, Outlook 2003, MAC Leopard, Dame Ware, and Share Point MOSS ticketing system. This self starter will be the only helpdesk analyst, supporting 150 end users, and assisting the client with implementing a ticketing system. Exposure to Great Planes is preferred but not required. This position will offer the right candidate extreme growth potential <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
To Apply to this job go to http://www.GadBall.com or click here
Bilingual Point of Sale (POS) Helpdesk Analyst in Dallas, TX
Our North Dallas client is currently interviewing Bilingual (Spanish and English) Tier 1 Helpdesk Analysts with previous Point of Sale (POS) Support in their background. The ideal candidate will be responsible for diagnosing and resolving POS Hardware and Software problems in a retail environment, as well as provide troubleshooting for Windows XP Operating System, VPN, and Password Resets. Our client is looking for a proven track record of handling 40-50 calls a day while maintaining the highest degree of superior customer service. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Operating Environment:
Flexibility: Our Helpdesk operates 24/7. Candidates must be willing to work any shift and understand that schedules will changes as the needs of our customers dictate.
Required Skills:
Windows XP Operating System experience
VPN
General network connectivity issues | IP addressing
1+ years of continuous Helpdesk experience
Preferred Skills:
Inbound helpdesk doing corporate IT support.
1+ years of Point of Sale (POS) helpdesk experience preferred
To Apply to this job go to http://www.GadBall.com or click here
Experience: Operating Environment:
Flexibility: Our Helpdesk operates 24/7. Candidates must be willing to work any shift and understand that schedules will changes as the needs of our customers dictate.
Required Skills:
Windows XP Operating System experience
VPN
General network connectivity issues | IP addressing
1+ years of continuous Helpdesk experience
Preferred Skills:
Inbound helpdesk doing corporate IT support.
1+ years of Point of Sale (POS) helpdesk experience preferred
To Apply to this job go to http://www.GadBall.com or click here
Netcool Administrator in Dallas, TX
We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
Job Description:
This position is responsible for understanding and defining the implementation of Netcool in support of enterprise monitoring. This includes working with customers, business analysts, technicians, and customers to design, configure, and integrate the Netcool application to support the business needs. The ideal candidate will have 5+ year’s infrastructure experience with 2 years installing, configuring, and administering various monitoring, notification, and event management tools. Having experience in a CMMI level 3+ organization is considered a plus. Position level is dependent on candidate’s level of experience.
Primary Experience:
· 2+ years experience with Netcool and EMS tool integrations
· 5+ years infrastructure experience
· 2+ years Server OS administration
· Strong understanding of protocols and technologies utilized in monitoring, SNMPv2, SNMPv3, Syslog, MIBs, Traps, etc.
· Good understanding of ITIL Service Management processes
· Demonstrated analytical thinking, adaptability, enthusiasm and motivation.
· Ability to work independently as well as in a team setting
· Strong organizational, verbal, and written communication skills
Secondary Experience:
· Customer pre-sales experience beneficial
· Experience in Network, Security, Storage or other technical areas.
· Test plan development
· Coding/scripting experience (Perl, SQl, Shell, etc.)
· Change Control, version control, build, and configuration management.
· Experience with NetIQ, HpOV, MOM, Indicative, Nimm Soft, or Splunk is considered a plus.
· ITIL certifications seen as a plus
Education:
Bachelor's Degree in Computer Science or Business Administration or related discipline
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: see jbo desc
To Apply to this job go to http://www.GadBall.com or click here
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
Job Description:
This position is responsible for understanding and defining the implementation of Netcool in support of enterprise monitoring. This includes working with customers, business analysts, technicians, and customers to design, configure, and integrate the Netcool application to support the business needs. The ideal candidate will have 5+ year’s infrastructure experience with 2 years installing, configuring, and administering various monitoring, notification, and event management tools. Having experience in a CMMI level 3+ organization is considered a plus. Position level is dependent on candidate’s level of experience.
Primary Experience:
· 2+ years experience with Netcool and EMS tool integrations
· 5+ years infrastructure experience
· 2+ years Server OS administration
· Strong understanding of protocols and technologies utilized in monitoring, SNMPv2, SNMPv3, Syslog, MIBs, Traps, etc.
· Good understanding of ITIL Service Management processes
· Demonstrated analytical thinking, adaptability, enthusiasm and motivation.
· Ability to work independently as well as in a team setting
· Strong organizational, verbal, and written communication skills
Secondary Experience:
· Customer pre-sales experience beneficial
· Experience in Network, Security, Storage or other technical areas.
· Test plan development
· Coding/scripting experience (Perl, SQl, Shell, etc.)
· Change Control, version control, build, and configuration management.
· Experience with NetIQ, HpOV, MOM, Indicative, Nimm Soft, or Splunk is considered a plus.
· ITIL certifications seen as a plus
Education:
Bachelor's Degree in Computer Science or Business Administration or related discipline
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: see jbo desc
To Apply to this job go to http://www.GadBall.com or click here
Business Analyst - in Dallas, TX
We have an immediate need for a Business Analyst in the IT field.
Job Description is below...
Serves as an intermediary between technical developers and end users.
Receives requests for software changes or new development.
Reviews information provided and identifies areas of missing information.
Talks with project requesters and stakeholders.
Analyzes and evaluates present or proposed business procedures or problems to define information technology needs.
As needed, travels to meet with users in company offices worldwide.
Asks the right questions to gather requirements as a friendly yet determined investigator.
Contacts others to help clarify requirements.
Works closely with employees at all levels in the company.
Develops a forest and trees understanding the needs of the business.
Formally defines and documents requirements, communicating them clearly in writing for software developers.
Answers questions as they come up from software developers.
Tests the software produced to ensure it meets the needs of the business.
Qualifications (must haves)
Bachelors degree in computer science, engineering, psychology, English, or related fields.
Minimum 5 years of software development experience with at least 3 years in a business analyst role.
Experience in multiple phases of software development.
Training or technical writer background a plus.
Excellent verbal and written communication skills in English.
Fluency in other languages (Chinese, Korean, Spanish) preferred but not required.
Strong facilitation skills and experience working with both individuals and groups of 5 or more people.
Ability to work closely with people at all levels of an organization.
Superior problem solving and issues management experience.
Gap analysis experience required.
Data and process modeling including the use of modeling or case tools helpful.
Great pay up to 75K! Apply today!!!!
Experience: call for details
To Apply to this job go to http://www.GadBall.com or click here
Job Description is below...
Serves as an intermediary between technical developers and end users.
Receives requests for software changes or new development.
Reviews information provided and identifies areas of missing information.
Talks with project requesters and stakeholders.
Analyzes and evaluates present or proposed business procedures or problems to define information technology needs.
As needed, travels to meet with users in company offices worldwide.
Asks the right questions to gather requirements as a friendly yet determined investigator.
Contacts others to help clarify requirements.
Works closely with employees at all levels in the company.
Develops a forest and trees understanding the needs of the business.
Formally defines and documents requirements, communicating them clearly in writing for software developers.
Answers questions as they come up from software developers.
Tests the software produced to ensure it meets the needs of the business.
Qualifications (must haves)
Bachelors degree in computer science, engineering, psychology, English, or related fields.
Minimum 5 years of software development experience with at least 3 years in a business analyst role.
Experience in multiple phases of software development.
Training or technical writer background a plus.
Excellent verbal and written communication skills in English.
Fluency in other languages (Chinese, Korean, Spanish) preferred but not required.
Strong facilitation skills and experience working with both individuals and groups of 5 or more people.
Ability to work closely with people at all levels of an organization.
Superior problem solving and issues management experience.
Gap analysis experience required.
Data and process modeling including the use of modeling or case tools helpful.
Great pay up to 75K! Apply today!!!!
Experience: call for details
To Apply to this job go to http://www.GadBall.com or click here
UNIX Administrator in Dallas, TX
Responsibilities (Including but not limited to): Provide advanced system administration, operational support and problem resolution for a large complex Unix computing environment. Monitors server performance and capacity. Uses the change management process. Performs computing environment build-outs, site setup, hardware/software installation, maintenance and support and documentation of operating procedures and processes. Performs Unix administration including patch maintenance, disk space management, SAN management, DNS management and business continuity. Troubleshoots hardware and software problems, takes appropriate corrective action and/or interacts with IT staff or vendors in performing complex testing, support and troubleshooting functions.SUN Solaris Unix Administrator with 5+ years experience in Unix systems operations and administration, telecommunications network installation, operations and maintenance or an equivalent combination of education and work experience. Along with 3+ years of Linux System Administration. Bachelors degree or equivalent experience in Computer Science, MIS or related discipline. Sun Solaris and RHCE Certification desired.
Unix - Sun Solaris 9 , 10
Linux - 3+ years (RHEL5 a plus)
Veritas VCS/VM/VFS
Solaris SDS
Sun V1280, T5220 and 6800 experience
TCP/IP
Experience: call for details
To Apply to this job go to http://www.GadBall.com or click here
Unix - Sun Solaris 9 , 10
Linux - 3+ years (RHEL5 a plus)
Veritas VCS/VM/VFS
Solaris SDS
Sun V1280, T5220 and 6800 experience
TCP/IP
Experience: call for details
To Apply to this job go to http://www.GadBall.com or click here