Help Desk Analyst in Dallas, TX

Our Dallas based client is seeking a very customer-oriented Help Desk Analyst to provide rapid resolutions to day-to-day customer issues. The Help Desk Analyst will build productive partnerships with the end users and their IT personnel. The Help Desk Analyst will help guide end users with the proper use of our applications in order to maintain a high level of customer satisfaction and to minimize the escalation of problems. In addition, responsibilities for the Help Desk Analyst include documenting and assisting in analyzing all customer support issues in order to identify patterns and prevent repeating issues. The Help Desk Analyst will be routing escalated issues and aid in coordinating appropriate resources to resolve them in a timely manner. This Help Desk Analyst position provides on-call customer support during non-business hours. <br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants ap plying for Canadian job openings must be authorized to work in Canada. Experience: Due to the level of customer interaction, effective interpersonal and team skills are essential. The Help Desk Analyst will possess a strong sense of following up and good verbal and written communication skills. Technical Requirements include 1+ years in the following: experience in providing technical support for a client/server application, working knowledge of Windows 2000 and XP, Windows networks, and Microsoft Office Suite. Some College education is preferred. For more information, please contact Robert Half International at www.rht.com. To Apply to this job go to http://www.GadBall.com or click here