Our client is seeking a Help Desk Analyst I to provide phone based technical support associated with the identification, prioritization, and resolution of reported problems. Must be able to recognize, research, isolate, then present a resolution to the reported problems. Must also have good follow-up abilities. The Help Desk Analyst I will also be performing general maintenance tasks, must resolve less complex problems immediately, while delivering more complex issues to a higher level of support. May also involve use of problem management databases and help desk system.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: The Help Desk Analyst I must have 3 years of Windows XP experience, 3 years of Microsoft Office experience, and 1 year of Technical Help Desk experience. A+ Certification is highly desired, Active Directory is highly desired, 1 year of Remote Access is highly desired, and 1 year of VPN is highly desired. Contact us now for immediate consideration!
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