Our Dallas client is looking to hire a Bilingual Technical Support Analyst on a long term contract basis to fill their international help desk. The hours are from 1:00 am to 10:00 am.Bilingual Skills needed: skills in French, Portuguese, Polish, German, or Italian. Strong English skills are a must. Key Responsibilities:Troubleshoot various IT related issues while providing excellent customer service over the telephone Follow detailed instructions and process documentation Effectively track, document and follow up on cases or issues as they arise Able to work in a fast paced, team orientated, environment Direct End Users to appropriate self support tools or resources if available Operate within customer standard operating procedures Provide professional, high quality, customer serviceAssets:Able to technically document familiar problems and solutions for addition to Help Desk knowledgebase. Knowledge with VPN, Citrix, active directory and command prompt Experience in Network printing troubleshooting Knowledge of common Help Desk SLA's Certified in MCSE, ITIL, or Network a plusQualified candidates will also be able to: Respond to emails in a timely manner Convey appropriate sense of urgency in the resolving of customer issues Be Committed to unsurpassed customer service Follow detailed, step by step instructions Work with minimal supervision under time sensitive situations Manage time effectively and set priorities appropriately Requirements Education: College, University, or Major: Information Technology Certificate Strong oral and written communication skills. Experience: 1 + year(s) Technical Help Desk and 2 + years in Call Center or customer service related industries Certified in A+, or be in progress of obtaining Experience with Microsoft Office (e.g. Word, Excel, Power Point, Outlook) Experience in the Windows 2X environment Experience recording, tracking, escalating, and updating calls through the Call tracking System High integrity. Strong listening skills Flexibility to work in a 24 by 7 Helpdesk environmentApply Herehttp://www.maxhire.net/cp/?E55869361E43717B7D50126539501962482C77Please visit us on the web at www.frontlinesourcegroup.com Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.Frontline Source Group is one of the fastest growing Information Technology, Accounting, Legal, Human Resource, Administrative and Clerical staffing and direct hire firms with offices throughoutTexas, with locations in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land and The Woodlands. Frontline specializes in matching top talent with companies for direct, contract and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.
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