Affiliated Computer Services, Inc. (ACS) is expertise in action?. We are a FORTUNE 500 company with 63,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following:
This position will lead a team responsible for Installation, Maintenance, Support, Trouble Resolution, Root Cause Analysis and SLA maintenance for a large, enterprise wide LAN / WAN environment. In addition to daily SLA compliance and routine break-fix duties, this position will develop and manage small projects to enhance & expand the network, including cost analysis, detailed design, project planning, implementation, detailed documentation and cross-training of peers. The selected individual must demonstrate excellent customer service & team building skills and will be required to routinely interact directly customers, to serve as a technical mentor within the team, and to participate in & foster a “team environment.” This position will frequently be called upon to diagnose difficult network performance problems and interact with application support teams to diagnose network / application performance issues. This position operates in a 7x24x365 SLA driven environment, requiring rotating on-call duty, flexible work hours.
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Education and Typical Years of Experience:
Team Lead Experience
Demonstrated, in-depth, LAN / WAN support & engineering experience (7+ years)
Experience in supporting large, complex LAN / WAN networks in a large, enterprise environment
Superior knowledge, skills & experience with Cisco routing and switching Infrastructure in a multi-Protocol environment.
Strong working knowledge of structured cabling systems, network facilities, electrical, UPS, etc.
In-depth experience and talent in using packet / protocol analyzers to identify and remedy application and network performance issues
Positive, proactive, “can do” attitude with the ability to work alone as an individual contributor, as a technical lead when required, and as a participant in a team environment
Willingness to participate in rotating schedules and share on-call duties
Ability to respond to on-call / on-site situations in the DC within required SLA parameters
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Specific Requirements:
POSITION REQUIRES PROFESSIONAL ENTERPRISE LEVEL EXPERIENCE IN THE FOLLOWING AREAS TO BE CONSIDERED.
College degree in Computer Science, Telecommunications, Electrical Engineering (or related technical degree and experience)
Relevant technical certifications (CCNP, CCDA/DP,CCIE etc)
IP, DHCP, DNS administration experience
Knowledge of routing Protocols (EIGRP, RIP, OSPF, BGP, etc)
WAN technologies knowledge is a must (P-2-P, Frame Relay, ATM, MPLS, ISDN, DSL/broadband)
Network security and IPSec knowledge is a plus
Content switching knowledge is a plus (Cisco CSS, F5, NetScaler)
IDS, Firewall, DMZ, VPN, ISP, TACACS, Radius, etc. experience
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: same as above
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