Enterprise Automation Support Designer in Dallas, TX

Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. NO RELOCATION, NO REMOTE WORK OPTION Job Description: This position is responsible for understanding and defining the implementation of OS, database and application monitoring in support of enterprise monitoring. This includes working with business analysts, technicians and customers to design, configure, and implement monitoring and integrate with the Netcool application to support the business needs.The ideal candidate will have 5+ year’s infrastructure experience with 2 years installing, configuring and administering various monitoring, notification, and event management tools.Having experience in a CMMI level 3+ organization is considered a plus.Position level is dependent on candidate’s level of experience. Essential Duties / Responsibilities · Assist in the design, planning, building and troubleshooting systems as a Nimsoft NMS subject matter expert. · Responsible for installation and maintenance of the Nimsoft NMS monitoring suite on all of ACS’ operating environments (development, test, staging, pre-production & production). · Provide leadership in the areas of operational support, performance tuning, disaster recovery, and patch/release management for all Nimsoft NMS tools. · Perform system and application setup/support and maintenance in conjunction with the regular scheduled maintenance related to the use of Nimsoft’s NMS tools within our enterprise environment. · Respond to emergency issues, root cause analysis and implementation of preventative measures. · Report on application performance, utilization and feature use based on requirements. · Provide technical assistance to IT Operations, Helpdesk and Business Applications in order to resolve production incidents. Primary Experience: · 2+ years combined experience with any - NetIQ/MOM/HP Openview - EMS tools · 5+ years infrastructure experience · 2+ years Server OS administration or Network Administration · Strong understanding of protocols and technologies utilized in monitoring, SNMPv2, SNMPv3, Syslog, MIBs, traps, etc. · Good understanding of ITIL Service Management processes · Demonstrated analytical thinking, adaptability, enthusiasm and motivation. · Ability to work independently as well as in a team setting · Strong organizational, verbal, and written communication skills Secondary Experience: · Experience in Network, Security, Storage or other technical areas. · Test plan development · Coding/scripting experience (Perl, SQL, Shell, etc.) · Change Control, version control, build, and configuration management. · Experience with monitoring tools NetIQ, HP OpenView, MOM, Indicative, Nimsoft, or Splunk is considered a plus. · ITIL experience, certification preferred. Education: Bachelor's Degree in Computer Science or Business Administration or related discipline ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-. Experience: See job desc. To Apply to this job go to http://www.GadBall.com or click here