Remedy ITSM Developer in Dallas, TX

Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive. If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today. NO RELOCATION and NO REMOTE OPPORTUNITY, MUST BE ONSITE Job Description: This position is responsible for understanding and defining the implementation of Remedy for the ITIL service management processes.This includes working with business analysts and customers to design, configure, and integrate the Remedy application to support the business needs.The ideal candidate will have 5+ years development experience including experience in a CMMI level 3+ organizations.Position level is dependent on candidate’s level of experience. Primary Experience: 2+ years Remedy design, development (forms, active links and filters) , configuration, and integration 3+ years experience with SQL, stored procedures, and triggers 5+ years structured analysis and design Good understanding of ITIL Service Management processes Demonstrated analytical thinking, adaptability, enthusiasm and motivation. Ability to work independently as well as in a team setting Strong organizational, verbal, and written communication skills Remedy Mid-Tier and Remedy Web Services experience. Demonstrated proficiency with implementing Remedy ITSM Suite including Service desk, Asset Management, Change Management, DSO, Flashboards, SLM, MidTier ... must have v7.x experience Experience with Remedy CMDB 2.x required Experience integrating Remedy with other management systems required Technical and functional knowledge of call center, asset management and custom applications Additional experience in one or more programming languages such as Java, Visual Basic, C desired Excellent organizational, project management and communication skills Secondary Experience: Test plan development Experience with COTS package implementations, 4GL languages and IDE Data analysis/Data modeling experience Change Control, version control, build, and configuration management XML, JAVA Skilled in two or more of the following: Maintain stable operation of the BMC Remedy ITSM systems and CMDB. Maintain resilient Remedy infrastructure, resolve issues related to out of the box functionality and provide customer support. Responsible for system configuration data and any changes to the system requiring systems administrative access. Coordinate/perform major system upgrades Install/Upgrade software on Sun Servers and application software for MidTier, ARS Server, Approval Server, ITSM suite (HD, AM, CM, SLA), Email Engine, and Flashboards Maintain system configuration data within all applications in the ITSM suite (HD, AM, CM, SLA) License management for all BMC Remedy products: Work with Procurement for License key management User license management (fixed and floating) Education: Bachelor's Degree in Computer Science or Business Administration or related discipline BMC training for ITSM Applications is preferred. ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-. Experience: see job desc. To Apply to this job go to http://www.GadBall.com or click here