Affiliated Computer Services, Inc. (ACS) is expertise in action™. We are a FORTUNE 500 company with 74,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
May perform one or more of the following:
**NO REMOTE WORK OPTION**
Job Description:
This is aleadership positionrequiring excellent communication, business and technical skills. This position is responsible for gathering and defining requirements for the implementation of ITIL service management applications. This includes working with clients, process owners, and developers to deliver a solution which meets the business needs. The ideal candidate will have15+ years overall experience with at least 1 year in a CMMI level 3+ organization. Position level is dependent on candidate’s level of experience. Primary Experience:
10+ years experience as a business/systems analyst
3+ years developer experiencein Business Objects
3+ years developer experience preferably in PL SQL and/or Oracle
3+ years Report requirements and analysis
Strong understanding of ITIL Service Management processes
Excellentorganizational, verbal, and written communication skills
Experience developing and explaining metrics and statisticsto business users
Demonstrated analytical thinking, adaptability, enthusiasm and motivation.
Ability to work independently as well as in a team setting
Ability to direct the work of others and manage the quality of deliverables.
Secondary Experience:
UAT Test plan development
1+ years Remedy ITSM 6.0+ experience
Business Objects experience
Process Reengineering, Data analysis
Technical Writing and Documentation
Oracle, SQL
End User Training
TQM, Six Sigma
Education: Bachelor's Degree in Computer Science orComputer Information Systems or related discipline.
All other duties as assigned.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: See job description
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