Robert Half Technology, the world's leader in technology staffing, is currently seeking a Corporate Help Desk Analyst for an immediate opening. This is a contract to hire role with a Fortune 500 company in Downtown Dallas. In this role, the candidate will identify, prioritize, and find resolutions to reported problems. Ensure that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately. This person may be responsible for one or more of the following: Answer incoming calls. Provide technical support via the telephone in a professional and courteous manner to all end users contacting the Corporate IT Help Desk. Analyze root cause to implement solutions that will reduce cost and time associated with support. The ideal candidate will have a corporate help desk background and must have experience supporting Outlook, ie.calendars, undeliverable messages, mailbox full messages, archiving, etc., as well as the other Office Suite products (Word, Excel, Power Point, and Access), and Blackberry/PDA Support
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada. Experience: Minimum Requirements include: Microsoft Certified Professional (MCP) certification required, Microsoft Certified Systems Engineer (MCSE) preferred. 2+ years of Help Desk experience and a thorough understanding of good customer service and business objectives. Proven record of providing excellent internal and external customer service and excellent interpersonal skills and oral and written communication skills Required Experience: Outlook MS Office Applications Support Citrix Blackberry Required Skills: MCP Outlook To Apply to this job go to http://www.GadBall.com or click here