Desktop Support Sr. Specialist in Dallas, TX

This senior-level professional is a seasoned individual producer who applies an advanced, in-depth knowledge of technical concepts, practices and procedures. Incumbents are fully competent to work on complex assignments and perform a full range of technical support activities. The incumbent may act as a member of quick-response user-support team and will often work under demanding deadlines, operating independently to resolve complex end-user problems. Errors will likely cause visible delay, expense and/or disruption to the end-user. May act as a functional/team leader. Individuals must be able to use mature judgment in assigning personnel without causing unnecessary delay to client. REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES: Duties require a variety of strong computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment, and will vary depending upon the end-user(s) serviced. Works with other support groups to test, evaluate, and recommend technology, platform, operating systems and/or other related services. Assists users to identify and solve complex data and/or voice or other communication problems. Prior senior level helpdesk experience is desired. Responsibilities may encompass: VPN client support, support for broadband and dial-up networking, Windows operating system troubleshooting, workstation imaging using Norton Ghost, support of Lotus Notes client, support of Microsoft Office Suite, support of Symantec anti-virus, support of Citrix Metaframe client, troubleshooting HP/Xerox printer issues, LAN administration and general end-user support and training. Knowledge of Peregrine Service Center, Netilla, IIS, Windows Active Directory and Cisco switches/hubs is a plus. Candidates must be highly motivated and able to function independently or as part of a team with minimal supervision in a past-paced level two support arena while adhering to set service level agreements. Senior level may provide functional guidance for tasks or individuals. May assist others during technical presentations to ACS management and/or clients. Senior Help Desk Experience VPN Client Support a plus Support of broadband and Dial-up Windows XP OS troubleshooting Strong software troubleshooting Norton Ghost Lotus Notes Microsoft Suite Symantec Anti-Virus Working knowledge of Citrix terminal server environment Knowledge of IBM hardware - Laptop/Desktop/ Troubleshoot print issue - HP/Xerox Working knowledge of Windows 2000 Active Directory environment Knowledge of Peregrine/Netilla a plus Experience with Hewlett Packard Printers -A MUST To Apply to this job go to http://www.GadBall.com or click here