Our client is seeking a Help Desk / Desktop Support Repetitive to provide phone based technical support and desk side technical support associated with the identification, prioritization, and resolution of reported problems; The Help Desk / Desktop Support Repetitive will do Remote in, password resets, etc., also will be required to do some light hardware fixes; primarily working with Win 2000, XP, some Citrix applications (experience in Citrix is not necessary). The Help Desk / Desktop Support Representative must be able to recognize, research, isolate, and then present a resolution to the reported problems; the Help Desk / Desktop Support Repetitive must also have good follow-up abilities to ensure complete satisfaction from end-users; end-users will most likely not be technical.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: The Help Desk / Desktop Support Repetitive must have 2+ years of help desk/desktop experience. Familiar with handling end user calls with questions supporting Win 2000 and XP. The Help Desk / Desktop Support Repetitive should be familiar with dial up issues, remote connectivity, and hardware break-fixes. End-users will most likely not be technical.
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