We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
POSITION SUMMARY
Schedules and coordinates the workflow of computer operations personnel; plans and supervises the work of assigned staff and reviews activities to ensure that performance meets predetermined schedules and standards so that output is correct, complete and meets user expectations. Incumbent is technically capable of performing a full range of complex operations assignments either directly or through subordinates.Errors may cause considerable delay, expense and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES*
Ø Schedules work of users and makes assignments for a 24/7 computer center, balancing effective service delivery with staff developmental considerations; monitors backlogs and takes steps to reduce or avoid them.Supervises the workflow and workload of Console Operations, Tape Operations, and/or production monitoring.
Ø Provides technical assistance to system users in resolving computing operations problems and acts as a central point of contact regarding matters affecting area.May participate in administration and troubleshooting financial tracking/utilization.
Ø Reviews system usage/performance, identifies/resolves system problems; initiates tracking/reporting of maintenance and consults with management on system issues.
Ø Coordinates testing, implementation, and installation of new/improved systems, upgrades, and network lines.Works with facilities management; assists in equipment layout and design, installation and maintenance repair, movement, etc.
Ø Conducts daily/weekly meetings and interacts regularly with management, clients and staff to constantly identify ways to improve data center operations.Maintains physical security of area and monitors operations for breach of security utilization.
Ø Reviews/analyzes operator logs.Reviews hardware efficiency.Traces sources of errors and differentiates between programmer errors and machine malfunctions.Assists management in establishing equipment schedules and evaluating vendors and suppliers, and effecting hardware and software upgrades.
Ø Establishes and maintains network users, user environment, directories and security.Manages memory usage of the network, network printing, and network technical resources.
Ø Ensures adherence to department policies/procedures as well as generate requested or required reports for customers and management.Keeps apprised of developments in field of expertise to ensure currency of knowledge.
Ø May coordinate activities of multiple shift supervisors to ensure smooth, continuous operations.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
Mainframe Systems/ZOS
Working knowledge of Mainframe operations console commands
Working knowledge of TSO
Understanding JCL as well as ability to access and review System/Job Logs for problem determination.
Ø High School or GED or Associate degree or equivalent experience.
Ø 3 years of experience in a data center environment or related computer operations experience in a large scale, complex, multi-function environment of computer systems, platforms, peripherals and operating procedures, including knowledge of scheduling and job processing languages. One year in a lead or supervisory role.
Ø Strong customer service orientation.
Ø PC proficiency.
Ø Ability to communicate effectively with internal/external personnel both verbally and in writing; considerable interface by phone and/or in person with internal users, external customers and vendors.
Ø Ability to use good judgment under pressure to resolve/mediate problems without delay or unnecessary or undue adverse impact to internal and external clients; effectively manage multiple projects and personnel simultaneously.
Ø Flexibility and adaptability to operate under stressful, time-sensitive production deadlines.
Ø Commitment to consistent quality of work output and dedication to ACS business principles and ethics.
Ø Ability to motivate team to achieve consistent levels of quality work.
Ø Ability to work on multiple projects and independently and provide leadership to staff.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: see job description
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