Our Dallas, TX client is seeking a contract or contract to possible hire Knowledge Management Coordinator. This person will act as a liaison between call center personnel and internal or external partners, ensuring that user issues are documented and analyzed for practicality, and that users are trained on system enhancements. Provide technical support to all functional units of HD Connect in order to keep hardware and software applications in adherence to a call center environment. MAJOR RESPONSIBILITIES: Document relevant processes using process mapping software and translate mapped processes into quantifiable measures that can be troubleshot or problem solved. Work closely with diverse levels of internal or external partners to develop effective communication and resolve customer issues and inquiries. Work collaboratively with external partners to assess call center system problems and recommend system improvements. Manage IT activities during the implementation process for new call center system enhancements. Develop and document business requirements and design processes for application enhancements. Assess the functionality of the current telephone system for planned usage. Contribute to the development of policies and procedures on application usage. Assist in the management of software license agreements. Develop and maintain project documentation including but not limited to project proposals, project plans, test plans, status reports and call center system user documentation. Maintain a comprehensive knowledge base library of all supporting documentation for the application. Provide support and interact with a wide variety of call center system users to resolve application issues. Work with call center system users to develop solutions and specifications for solutions. Keep abreast of technological developments and professional trends affecting assigned programs. Performs all other tasks and duties as assigned. All federally funded incumbents of this position must comply with time and effort reporting requirements through personnel activity reports or periodic certification, as appropriate. SUPERVISORY RESPONSIBILITIES:Directly supervises none. QUALIFICATION REQUIREMENTS:Demonstrated intermediate to advanced knowledge of Microsoft Office and Microsoft Project.Demonstrated strong analytical, problem solving, project management, and organizational skills as required to meet the goals of the position.Demonstrated ability to work as a project team member.Experience with developing solutions and implementing new systems, or experience as a technical instructor with database design and technical writing experience.Knowledgeable of call center technology.Bachelor's degree from an accredited college in Computer Science, Information Systems, Management Science or a directly related fieldFive years of experience supporting or programming software application(s) based upon analysis of user requirements; Lean Six Sigma expereince is a plus. PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made if necessary:While performing the duties of this job, the employee is regularly required to sit for long periods; communicate verbally and electronically; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Occasionally required to stand and move throughout the building and/or to other facilities. Frequently required to lift or exert force of up to 25 pounds. Occasionally required to lift or exert force of up to 50 pounds.Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. WORK ENVIRONMENT:The environmental characteristics described here are representative of those an employee encounters while performing the essential functions of this job:The noise level in the work environment is usually moderate.APPLY HEREhttp://www.maxhire.net/cp/?E55869361E43717B7D501265395C1B6C482C77Please visit us on the web at www.frontlinesourcegroup.com Equal Opportunity Employer, M/F/V/D. Candidates must have authorization to work in the U.S. Clients will not sponsor visas.Frontline Source Group is one of the fastest growing Information Technology, Accounting, Legal, Human Resource, Administrative and Clerical staffing and direct hire firms with offices throughout Texas, with locations in Austin, Dallas, Fort Worth, Plano, Houston, Sugar Land, The Woodlands and in Pensacola, Florida. Frontline specializes in matching top talent with companies for direct, contract and contract-to-hire placements. We work with clients and candidates in all areas of the United States and Canada.
To Apply to this job go to http://www.GadBall.com or click here