Network Services Support in Dallas, TX

DESCRIPTION The candidate will design, implement, and test contact center scripts for the IP Contact Center (IPCC) Enterprise instance. The candidate will be responsible for developing, testing, and deploying call center applications on the IPCC environment. Will be fluent in ICM and CVP scripting. Should have Java coding skills so as to develop interfaces from CVP to the Back End systems. Self motivated and must work with little guidance, however, balancing this with communication and keeping management informed about progress and status of deployments and maintenance issues. Qualifications: Any candidate submitted must be a U. S. Citizen Communication skills (Written and Verbal) Expert Required 5 years specialized Call Center experience Expert Required 5 years general Information Technology experience Expert Required Java Programming Experience Intermediate Required 3 Years of Cisco IPCC Enterprise experience Expert Required U.S. citizen Expert Required 3 Years of Cisco CVP experience Expert Required Verint Call Recording, Blue Pumpkin Work force Intermediate Desired Management, and iNova Readerboards Intermediate Desired 3 Years of ICM experience Expert Required SKILLS Communication skills (Written and Verbal), 5 years specialized Call Center experience, 5 years general Information Technology experience, Java Programming Experience, 3 Years of Cisco IPCC Enterprise experience, U.S. citizen (THIS IS REQUIRED, 3 Years of Cisco CVP experience, Verint Call Recording, Blue Pumpkin Work force, management, and iNova Readerboards, 3 Years of ICM experience Synectics offers competitive salaries and a full suite of benefits. EOE. To Apply to this job go to http://www.GadBall.com or click here