Ajilon Consulting is a global provider of IT solutions with 40 years of experience and offices throughout North America, Europe, and Australia. We support clients' immediate and long-term business needs by delivering a wide array of consultative IT services and by providing contingent consultants on an individual or group staffing basis. Our contingent consultants possess IT skills that supplement internal client resources during workload peaks, fill critical areas of expertise, and staff mission critical projects. With our parent company Adecco, we have a wide presence in North America and globally with more than 6,600 offices in 70 countries worldwide. Together we employ more than 700,000 associates on-assignment supporting over 150,000 clients.
Key "Production Support Generalist" individual contributor, with accountability for Production support on the Level 3 Security Services team. The candidate must have a minimum of 5 years of hands-on technical experience in any 3 of the below disciplines and with heavy exposure to the rest.
o Firewall
o Load Balancing
o Proxy
o Web Access Management
o Federated Identity
o Directory Services
o Intrusion Detection/Intrusion Prevention
This engineer will be a member of a 24 x 7 team of engineers with similar skills and responsibilities, and will be required to work collaboratively to ensure all critical business needs are being met. Tasks included but not limitted to trouble shooting to restore services for Production issues. Proactively identifying and resolving potential problems before they become issues. Researching, implementing changes. Ensure ownership of problem resolution. Exercises judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. Work leadership may be provided by assigning work and resolving problems.
The candidate must follow all company's change control processes and work within the operating guidelines of domestic associates. The candidate must have excellent verbal and communication skills.
Responsibilities included, but are not limited to:
. 24x7 production support, participate in shift work (most likely 2nd shift 1 PM ET - 9 PM ET)
. Make decisions to prevent negative impact in the environment
. Identifying and driving improvements in operational model and platforms, and to identify improvement opportunities from service and performance metrics
. Participating in define requirements for monitoring and operational readiness
. Oversight on systems documentation, including operational run books (as necessary)
. Participating in internal and external changes that may impact the environment
. Partner with external teams to proactively develop resolutions
. Strengthen 3rd party vendor relationships to improve availability
. Automate manual processes to improve quality and speed of service.
. Ability to communicate with Senior Leaders and business partners.
. Training peers and team of new features and support requirements.
. Disaster Recovery and Business Continuity
This is a technical position and the Engineer will have access to systems within the scope of the delivery channel to collaborate and drive technical actions. This engineer is expected to have significant knowledge of the delivery channel and the technologies it utilizes, as well as:
. Strong analytical skills to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a more general understanding.
. Observation skills, to validate data obtained via other techniques
. Interpersonal skills, to help negotiate priorities and to resolve conflicts among stakeholders.
. IT Technical Expertise within a core NCG technology area (distributed, mainframe, application technologies)
. Operational Support Experience
. Strategic Quick thinker
. Comfortable leading in uncertain situations
Experience and Technical Skill Set required:
Candidates should possess a strong understanding of Internet TCP/IP networking and related protocols (DNS, HTTP, FTP, Telnet), should have a solid working knowledge of Internet network security and best practices,
Candidates who have a 5 - 7 Years of hands-on of direct experience in 3 of the following technologies/platforms are preferred:
Firewall
Checkpoint Firewall-1 and the companion Provider-1 management system. Strong knowledge with models, capabilities and architectures of the following:
. Nokia appliance (High Availability Configuration)
. Crossbeam
. Nortel ASF appliance
Proxy
. Blue Coat Proxy
. NetApp's NetCache
Load Balancing
. Big-IP GTM
. Big-IP LTM
Directory Services (LDAP)
. CA's eTrust
Web Access Management
. CA's SiteMinder
Federated Identity
. CA's SiteMinder
. SAML compatible solution
Intrusion Detection System/Intrusion Prevention System
. Leading industry vendors
Additional Technical Skill Set required:
. BIND (DNS)
. Sun Solaris 8 and higher
. Unix scripting
. Perl
. TCP/IP
. Any Sniffer tools for packet capture (such as Wireshark, Ethereal)
. Ability to perform network protocol analysis and raw data capture
. Network device monitoring with SNMP tools
. Knowledge in implement, maintain and monitor HA Firewall configurations
. Knowledge in maintain and monitor IDS/IPS technologies
. Strong technical drawing and documentation skills
Experience working for a large organization is a plus
Industry certifications in any of the following would be considered an added value:
. Check Point Certified (CCSA/CCSE and higher)
. CISSP (ISC2)
. CompTIA Security+
. CompTIA Network+
. SANS Institute certified (GCFW/GCIA/GSE)
Experience: Experience and Technical Skill Set required:
Candidates should possess a strong understanding of Internet TCP/IP networking and related protocols (DNS, HTTP, FTP, Telnet), should have a solid working knowledge of Internet network security and best practices,
Candidates who have a 5 - 7 Years of hands-on of direct experience in 3 of the following technologies/platforms are preferred:
Firewall
Checkpoint Firewall-1 and the companion Provider-1 management system. Strong knowledge with models, capabilities and architectures of the following:
. Nokia appliance (High Availability Configuration)
. Crossbeam
. Nortel ASF appliance
Proxy
. Blue Coat Proxy
. NetApp's NetCache
Load Balancing
. Big-IP GTM
. Big-IP LTM
Directory Services (LDAP)
. CA's eTrust
Web Access Management
. CA's SiteMinder
Federated Identity
. CA's SiteMinder
. SAML compatible solution
Intrusion Detection System/Intrusion Prevention System
. Leading industry vendors
Additional Technical Skill Set required:
. BIND (DNS)
. Sun Solaris 8 and higher
. Unix scripting
. Perl
. TCP/IP
. Any Sniffer tools for packet capture (such as Wireshark, Ethereal)
. Ability to perform network protocol analysis and raw data capture
. Network device monitoring with SNMP tools
. Knowledge in implement, maintain and monitor HA Firewall configurations
. Knowledge in maintain and monitor IDS/IPS technologies
. Strong technical drawing and documentation skills
Experience working for a large organization is a plus
Industry certifications in any of the following would be considered an added value:
. Check Point Certified (CCSA/CCSE and higher)
. CISSP (ISC2)
. CompTIA Security+
. CompTIA Network+
. SANS Institute certified (GCFW/GCIA/GSE)
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