Dell Perot Systems is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for a Desktop Support Analyst to join our team in Dallas, TX.
Job Responsibilities:
Provide system support for all client workstations. Will investigate and suggest new, or enhancements to, current practices, policies, procedures, or other actions that result in enhanced work-flow, reduced costs, increased productivity, increased employee satisfaction, as well as continual compliance with company requirements. They are responsible for installing and maintaining all workstation hardware and client software. They will educate the user on basic applications with basic training and support as needed. This position also includes ensuring customer satisfaction while providing service and support for all customer service requests. Primary desk side, basic network and printer support, including software installation and knowledge of Cisco and VOIP.
Required Skills:
2+ years experience in a medium to large networked computer support environment.
2+ years of experience with Microsoft Operating Systems ranging from Windows 98 to Windows XP Professional.
Strong knowledge of computers and computer software, with emphasis on hospital supported software applications (IE: Office productivity applications, email clients, Citrix clients and various other applications).
Ability to effectively prioritize and execute tasks in a high-pressure environment.
2+ years experience in a healthcare or business office environment preferred, prefer knowledge of Cisco and VOIP.
Excellent interpersonal skills, with a focus on listening and questioning skills.
Exceptional customer service orientation.
Must be able to communicate effectively in English, both in writing and verbally.
Ability to lift and move 45 pounds on a consistent basis.
Ability to sit, stand and walk for long periods of time.
Desired Skills:
Experience in a hospital environment.
Minimum Educational Requirements:
Prefer college experience or computer trade school.
About Dell Inc.:
Collaboration. Individual drive. A passion for technology. That’s what success sounds like at Dell. It’s this dedication to finding unique solutions that has given rise to many of our energy-smart, green initiatives. Sound like something you can get behind? Join our team, and you’ll work in a dynamic environment with other motivated, talented individuals who care about protecting our planet. Plus, you’ll get the mentoring, support and training you need to succeed on your own terms.
For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world’s largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation.
About Dell Perot Systems:
Dell Perot Systems is a unit of Dell Services, a new business organization formed by the acquisition of Perot Systems by Dell. Dell Services will develop and deliver a best-in-class suite of end-to-end IT services and business solutions that reduce IT complexity and lower costs for customers. The acquisition extends Dell Services into hosting, consulting, applications and business-process outsourcing, and expands Dell’s existing managed and modular services. Dell Services’ customers span global corporations, government agencies, healthcare and educational institutions, and small and medium enterprises.
Dell Services is one of the world’s largest technology services organizations with more than 41,000 experienced and skilled technology and business services professionals and revenue of approximately $8 billion from enhanced services. Dell Services’ values are centered on acting with integrity at all times, exhibiting a passion for serving our customers and displaying a strong work ethic while working effectively as a team. Our employees are committed to winning and to our company’s success.
Dell offers a competitive Salary and Bonus plan as well as a great Benefit Package. Please visit the About Dell section at for more information.
Dell Services is committed to Equal Employment Opportunity. It is the policy of Dell Services to encourage and support equal employment opportunity for all associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.
To apply: http://www.gadball.com/job/20147146/desktop-support-analyst-dallas-(26025)/?sid=18