This contract position provides support to end users on a variety of issues.
Job Scope
Identifies, researches, and resolves technical problems
Responds to telephone calls, email and personnel requests for technical support
Documents, tracks and monitors the problem to ensure a timely resolution
Relies on instructions and pre-established guidelines to perform the functions of the job
May involve use of problem management databases and help desk system
Works under immediate supervision
Primary job functions do not typically require exercising independent judgment
Experience: 0-2 years of experience in the field or in a related area
Knowledge of commonly-used tech support concepts, practices, and procedures
Associate's Degree in a related area preferred
To apply: http://www.gadball.com/job/20204169/help-desk-support-technician/?sid=18