Paladin Consulting, Inc. is seeking 16 Helpdesk Technicians/Support for our client in Dallas, TX.
Provides phone based technical support in activities associated with the identification, prioritization and resolution of reported problems.
Complete Description:
Provides phone based technical support in activities associated with the identification, prioritization and resolution of reported problems. Activities include recognition, research, isolation, resolution, and follow-up. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support. May involve use of problem management databases and help desk system.
Behavior Characteristics:
Required / Desired Skills
Skill Required / Desired Amount of Experience
Lotus Notes Highly desired 6 Months
Microsoft Office Highly desired 1 Years
A+ Certification Highly desired
Windows XP Highly desired 1 Years
Windows 2000 Highly desired 1 Years
Remote Access Highly desired 1 Years
VPN Highly desired 1 Years
Remote Control Nice to have 6 Months
Technical Help Desk experience Required 1 Years
jweathers@paladin- Experience: A+ Certification Heldesk MS Office Windows XP and Windows 2000 To Apply to this job go to http://www.GadBall.com or click here