This intermediate-level professional, is a fully qualified individual producer who applies a broad knowledge of technical concepts, practices and procedures. Duties require a variety of computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment, and will vary depending upon the end-user(s) serviced. The incumbent works under general supervision and errors at this level can cause delay, expense and/or disruption.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
Provides end-user technical support including, but not limited to, configuring hardware, performing hardware/software installations, troubleshooting and correcting H/W and S/W problems, and resolving day-to-day system problems for client/customer and/or ACS end-users.
Works on fairly complex assignments (and/or portions of larger, complex assignments).
Performs a full range of technical support activities.
Performs as a member of quick-response user-support team and generally works under deadlines, operating independently to resolve end-user problems.
Considerable end-user interface by phone and/or in-person. To Apply to this job go to http://www.GadBall.com or click here