JCPenney Information Technology has an immediate opening for a Production Specialist within Open Systems Support. The incumbent will Provide analysis and diagnostic services for all problems encountered with company open system implementations, including all servers
of AIX, UNIX, NT and LINUX OS' and the networks that connect them to the enterprise. Provides diagnostic services for OS related problems, hardware problems, application problems or network related issues associated with an open system.
You must be able to work any shift of:
Days
Mon.-Fri.7:00-15:30 or 08:00 - 16:30
Or
Mon.,Tues.,Wed. and every other Sunday-7:00-19:00
Or
Thurs.,Fri.,Sat. & every other Sunday 7:00-19:00)
Nights
Sun.,Mon.,Tues. and every other Sat. night-19:00-7:00
or
Wed.,Thurs.,Fri. and every other Sat.night-19:00-7:00
Responsibilities:
1. Performs analysis, diagnostics, and problem determination on all open systems, documents the problem, and enacts the problem
resolution or short-term circumvention.
2. Addresses a vast array of problems crossing many different applications and technology platforms in an extremely complex network
environment, and determines the appropriate problem resolution based on an understanding of the client's needs.
3. Escalates problem to next level of experience or appropriate department or area.
4. Notifies and communicates problems to others in a timely manner.
5. Identifies recurring problems, performs root cause analysis and takes corrective action.
6. Performs complex installations for open system platforms.
7. Updates and maintains monitoring tools for Open System (Command Post, Micromuse, PMAR).
8. Identifies and develops processes to automate fixes and maintenance procedures (e.g., KANA maintenance).
Qualifications:
****Must be able to work: M-F 8:00am-4:30pm**
A college degree or equivalent work experience is required. A major in computer science preferred.
4-5 years of related data processing experience and a mastery of open system problem resolution.
Core Competencies: Analytical and problem solving skills, working knowledge of open system components, operating systems and resources including tools, hardware and software applications, customer service skills, written and oral communications, working
knowledge of LAN concepts, familiarity with other network platforms and telecommunication fundamentals, electronic mail,
PC and peripheral hardware, Windows, automated file back up systems, etc. To Apply to this job go to http://www.GadBall.com or click here