ITCC Operations Technical Specialist - Automation
JCPenney Home Office, Plano TX
Basic Function:
Evaluates, develops, implements, customizes and supports products, processes and technologies related to the execution of Data
Processing Operations based activities.
Principal Responsibilities:
1. Demonstrates ability to react to changing customer needs, environments and business needs.
2. Develops time estimates for self and others to execute complex tasks, monitor progress and provide accurate and timely reports.
3. Analyzes and resolves problems of medium complexity.
4. Analyzes trends to proactively prevent problems.
5. Analyzes, installs, customizes, develops, implements and maintains products and technologies that support the operational
infrastructure.
6. Evaluates and recommends emerging and/or maturing technologies.
7. Leads project teams/business customers in analyzing, evaluating, developing, implementing and supporting technology infrastructure.
Education: B.S./B.A. in computer science or information systems preferred, or equivalent formal training or work experience.
Experience: Position typically filled by candidate with at least 5 years' proven work experience in multiple IT disciplines. Has strong
familiarity with IT Operations. Has in-depth working expertise with specific operational infrastructure components.
Core Competencies: Proficient knowledge of Computer/Network systems and related hardware/software. Proficient knowledge of large multiplatform environments. Proficient knowledge of network topologies, operating systems, hardware and software configurations. Strong written and verbal skills.
Other Qualifications:
College degree or equivalent work experience is required. A major in computer science is preferred. 4-5 year's data processing experience in a large, complex data process environment.
Analytical and problem solving skills; Written and verbal communications; Ability to creatively adapt technology to meet the business needs; Strong programming concepts and coding skills
on a varietly of platforms and languages including 2 of the following C#, ASP.NET, VB.NET, VB, REXX, Web development); Working knowledge of automation products including Computer Associates OPS or Automation Point, NSM, BMC Patrol, and Microsoft MOM Manager of Managers.
Cross platform programming; Working knowledge of mainframe, mid-range, and open system operating systems; Detailed working knowledge of Windows, third party automation tools, database concepts (preference given to MSSQL, Interbase and Oracle); Process management skills; and basic network and paging concepts.
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