This senior-level professional is a fully qualified individual producer who applies a comprehensive and in-depth knowledge of technical concepts, practices and procedures. Incumbents are competent to work on highly complex assignments and perform a full range of technical support activities. The incumbent generally is a member of quick-response user-support team and regularly works under demanding deadlines, operating independently to resolve end-user problems. Errors cause significant visible delay, expense and/or disruption to the end-user. May act as a functional/team leader. Individuals must be able to use mature judgment in assigning personnel without causing unnecessary delay to client.
? Duties require a variety of comprehensive computing, data communication and telecommunication skills, familiarity with various diverse operating environments, applications and equipment, and will vary depending upon the end-user(s) serviced.
? Responsibilities may encompass: operating systems programming, LAN administration, hardware and software technical support analysis, communications and network systems analysis, configuration management, general end-user support and training, microsystems analysis, data security analysis, software quality assurance and testing, office automation, network operations, information systems auditing, production control analysis, and technical library support.
? Principal level may provide functional guidance for tasks or individuals and for this purpose regularly participates in selection and appraisal processes.
? Participates and/or leads others in technical proposal process.
? May exercise responsibility for marketing new or follow-on contracts.
? May make technical presentations to ACS management and/or clients.
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