Acts as the principal client contact by managing the operations for multiple service areas. This includes technical requirement generation, problem resolution and budgetary efforts. Reviews and resolves issues affecting Company compliance, legal requirements and customer/Company objectives. Provides interpretation of data and advice to management. This senior-level management position requires strong technical, communication and project management skills and extensive experience in overall administration/project management functions, concepts and practices. Incumbent serves as a primary contact for problem resolution and information/data gathering. Incumbent possesses and applies a strong knowledge of Company policies and procedures to difficult assignments. Tasks are of an advanced, non-routine nature. Works under limited supervision and has functional responsibility for one or more specific areas, projects, contracts or divisions. Incumbents may have domestic or off-shore responsibility based on complexity or size of service area. Errors cause substantial delay, expense, and/or disruption.
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