System Support Engineer - Microsoft
JCPenney Home Office - Plano, TX
JCPenney has an immediate opening for a solid System Support Engineer with a focus on Microsoft technologies.
The Store Technical Operations Team is responsible for administrating and supporting the computing platforms and technical infrastructure in the Company's 1100 retail stores, outlets and catalog distributions centers. The department is comprised of a group of engineers and administrators responsible for maintaining the operational integrity of all store servers, workstations, operating systems, databases and other devices that make up the networked equipment environment in stores. The primary function of this group is to maintain platform software and hardware using automated tools as well as to respond to exception incidents reported via the Store Systems Technical Support Center from stores.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provides 3rd level technical support and problem resolution for production level problems via network and phone contact. Perform analysis, diagnostics and problem determination for Microsoft Windows, SQL and application issues. Document and follow up on resolution based on understanding the issues, risks and clients needs
Coordinate hardware recovery efforts in concert with other IT teams using established procedures and processes. Document and communicate status to team members and management.
Identify trends to proactively prevent problems and escalate as appropriate.
Develop recovery test plans and complete mock recoveries in lab environment as system changes warrant.
Monitor, review and respond to automated exception reports and alerts.
Test and integrate automated tools and processes to install, configure and support the base Microsoft OS and database software.
MINIMUM QUALIFICATIONS:
A.A.S, Computer Science, Engineering, Information Systems and/or equivalent formal training or work experience.
Must possess a solid understanding of current platforms and technologies including Microsoft Windows Server platform, SQL Server 7.0, 2000 and 2005, Window XP Pro, Microsoft IIS, and networking concepts.
Good verbal and written communications skills, with an ability to express complex technical concepts in business and/or layman's terms
Good analytical, problem-solving, and conceptual skills
Ability to work effectively in a strong customer service / team oriented environment.
Ability to adapt to rapidly changing technology to meet business needs
Ability to manage multiple and sometimes competing projects and priorities
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