Client is looking for a helpdesk manager who can come in and evaluate their helpdesk policies, procedures, escalation paths, etc. The team is 9-10 agents working 7-7pm that takes 1000-1500 calls per week. Must have experience in a hospital or healthcare environment and have experience with ITIL Incident/problem management. They currently use HEAT and will be evaluating new systems.<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Advanced Heat, Advanced HIPAA Compliance-Systems Implementation, IT Infrastructure Library, etc.
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