We're here to help.
In 1988, ACS founder and Chairman of the Board Darwin Deason recruited a group of extraordinary information technology professionals and instilled a passion and energy we call hustle. We believe the impossible is possible, and that giving up is not an option.
We're Affiliated Computer Services, Inc. (NYSE: ACS), a premier provider of diversified business process outsourcing (BPO) and information technology outsourcing (ITO) solutions to commercial and government clients worldwide. Based in Dallas, ACS is a FORTUNE 500 company of 62,000 people supporting client operations reaching more than 100 countries.
It would be hard for you to go through a day without encountering the products or services of our many clients in communications, education, energy, financial services, government, healthcare, insurance, manufacturing, retail, travel, and transportation.
Job Description
This Telecom Technician position will report to the Manager of Voice Network Engineering. The primary role of this position will be to provide voice telecom support for ACS internal projects and assist with ACS customers as needed. This position will provide support for local moves, adds and changes, as well as, PBX/ACD and telephony maintenance and other various campus telephony requirements. The job will also entail ensuring voice systems and processes are properly documented and executed. The candidate will be responsible for break/fix of all customer voice systems and for providing maximum availability of those systems.
Other functions include:
· Complete IMAC/tickets to stay with in SLA requirements.
· Assistance in integration projects including equipment ordering, testing, troubleshooting, installation, and implementation of upgrades or new installations.
· Reporting on project status, as well as generating any other reports requested by the client and management.
· Attend daily/weekly/Monthly meetings as required and interact regularly with management and clients to constantly improve services.
· Provide after-hours, on-call support as needed.
* Experience with Avaya Communications Systems would be beneficial.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: SAME AS ABOVE
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