Our client is currently interviewing qualified A+ certified candidates for a Tier 1 Helpdesk position in North Dallas. The ideal candidate will have experience supporting Windows XP operating system related problems, Microsoft Office XP (Word, Outlook, Excel) end user support, Microsoft Outlook end user support, VPN, and general connectivity related issues. This motivated self starter should bring 1 or more years of solid helpdesk experience to the table, have the ability to hit the ground running, and have a superior approach to solving technical issues with a high quality customer service focus. The ideal candidate will have excellent communication skills both written and oral, and have the ability to update a knowledge base when required. A majority of the job functions will revolve around the candidate's ability to resolve issues in a timely manner and escalate when necessary!<br/><br/>All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
Experience: Documentation Skills
Microsoft Windows XP Operating System
Microsoft Office XP (Word, Outlook, Excel)
Microsoft Internet Explorer
VPN
Remote Access | Network Stream or Net Meeting
General network connectivity issues
1+ years of continuous Helpdesk experience
CompTIA A+ Certification
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