Affiliated Computer Services, Inc. (ACS) is expertise in action?. We are a FORTUNE 500 company with 63,000 employees worldwide supporting client operations reaching more than 100 countries. We provide business process outsourcing and information technology solutions to world-class commercial and government clients. Our employees operate with integrity, and are flexible, reliable and responsive.
If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.
Deliverables / Job Duties:
Executive Desktop Support Engineer to provide primary support to a high level executive and his administrative staff.
Normal business hours 8:00 AM - 5:00 PM, CST Monday - Friday, and extending to on-call after hours support.
Additionally, the Executive Desktop Support Engineer is responsible to provide quarterly updates to the desktop standard including, recommendations, testing, documentation, and image updates.
Review, advise and design standard software and hardware builds, system options, risks, costs on the enterprise business process and goals.
Act as a contributing member of the Executive desktop team, responding to support requests.
Provide weekly status reports on support and projects related to support for the Chairman of the Board.
TO BE CONSIDERED FOR THIS POSITION, CANDIDATES MUST HAVE:
Bachelor's Degree in Computer Science, Engineering, or related technical field, or equivalent experience.
Ten years of general experience in IS / IT.
Professional will interface with senior staff and must possess excellent communication skills.
Must have areas of knowledge around components such as patch management, virus protection, data encryption, VPN access and blackberry support.
Secure operating system implementation.
Knowledge of Active Directory and GPOs.
Experience with process methodology such as ITIL
Experience with network and system security needs and techniques
Preferred knowledge of Microsoft Windows XP, VISTA, Adobe Acrobat, McAfee
Antivirus, Office 2003 & 2007 including Word, Excel, PowerPoint, and Outlook.
Strong ability in troubleshooting software, PC, Blackberry devices, and networked copier and printer problems.
Should have experience with wireless routers, DSL/Cable modem routers, remote access and other home based technology.
Experience with training users on how to use software.
Excellent teamwork skills with a strong sense of responsibility, accountability, reliability, and commitment.
Excellent written and oral communication skills.
Individual must be mature and responsible to work independently.
Ideal candidate will have 7-10 years directly supporting senior managers and their staff.
Deliverables / Job Duties:
Executive Desktop Support Engineer to provide primary support to the Chairman of the Board and the administrative staff at his personal residence.
The Executive Desktop Support Engineer will be located on the Corporate Executive floor during the normal business hours, 8:00 AM - 5:00 PM, CST Monday - Friday, and extending to on-call after hours support.
Additionally, the Executive Desktop Support Engineer is responsible to provide quarterly updates to the desktop standard including, recommendations, testing, documentation, and image updates.
Review, advise and design standard software and hardware builds, system options, risks, costs on the enterprise business process and goals.
Act as a contributing member of the Executive desktop team, responding to support requests.
Provide weekly status reports on support and projects related to support for the Chairman of the Board.
This position is supporting a very high level executive, so the successful candidate must be a polished professional, respond quickly to requests and have in-depth technical expertise.
ACS is an Equal Opportunity Employer and does not Discriminate against any applicant on the basis of race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with ACS may request such accommodations by calling or by sending an e-mail to accommodations@acs-.
Experience: see job desc.
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